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Very limited option, no option create new template, no option to increase daily limit even after verification, no option to contact support, only getting automated replies.
Hi there, Thank you for the feedback and we're sorry for the trouble contacting support. Can you please try contacting WhatsApp for Shopify support? You can do so by opening WhatsApp in the Shopify Admin -> clicking the three dot menu in top right corner -> clicking "Get support". We would be happy to assist. Best Regards, The WhatsApp Team
when i tried to customize the preset template, product_image got disappeard
Hi there, Thanks for trying the new message customization feature that lets you customize nessage tenplates to match your brand. The feature already allows for custom images on customized templates. Based, on your feedback, we have updated it to also allow combining default product images with a customized template. Please check out the update. We are working hard to improve the app and your feedback is helpful towards that goal. Thank you. Best, The WhatsApp Business Team
The app works great for what it does: sending transactional notifications. But other than that, it doesn't help much, unfortunately. You need 2 more main things implemented: - broadcasting - abandoned cart / checkout automations ...and then the app wil be 5-stars. Until then, only 3-stars for being extremely basic. Also, all the contacts show as unknown number (not sure if their name is supposed to show, probably not, but it would be good if customers were matched with the Shopify customer database via their phone number).
Hello there, Thanks for trying our app and for your detailed feedback. We are working hard to improve the app. For example, we have just launched message customization. You can now edit message templates (right in the app) to match your brand. We are also working on other improvements. Please reach out to support for help with issues you run into and we'll do our best to assist. Best, The WhatsApp Business Team
No permite personalizar el mensaje
Hola, Gracias por probar nuestra app y por tus comentarios. ¡Te alegrará saber que hemos lanzado la personalización de mensajes! Ahora puedes editar las plantillas de mensajes (directamente en la app) para que coincidan con tu marca. Atentamente, El Equipo de WhatsApp Business
I'm getting an error and not receiving the verification code on my number #N/A:019eabe5-4e07-7330-bc53-3aa631ba0326
Hi there, Sorry for the trouble with onboarding. Please reach out to Customer Support by clicking the drop-down menu in the top-right corner of the Shopify Admin and selecting "Get support" — we're happy to help. Best Regards, The WhatsApp Team
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