Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
270
chart
#1,284
All reviews
Rating Breakdown
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June 16, 2022
Clementine was super helpful and got my issue working again same day. The app could use better how-to's for customers but since their customer service is quick and easy, that helps a lot :)
May 5, 2022
I received great costumer service from Ann. I received a quick replies and prompt solution to my problem.
April 28, 2022
Wholesale Gorilla helps streamline the process of selling our wholesale collection on our retail website. The team is always super helpful and quick to reply to any inquiries or service requests. Definitely recommend!
April 28, 2022
The tech team/ customer service team are super helpful with any requests you have. We had a slight error made on setup but they have fixed it asap and have refunded me for the couple of months it didn't work as it should. The app is really easy to setup and use
April 15, 2022
We have been using this app for a while now and have had really good success with it, and it has helped streamline our wholesale orders via Shopify. It is very straightforward to set up and maintain. The customer service / support is top notch!
April 13, 2022
The app does an excellent job of using tags to customize everything for various levels and price points for our wholesaler customers. We had several questions during the onboarding and the wholesale team went above to answer and assist with everyone.
April 13, 2022
I tried multiple different wholesale apps to find the functionality I needed. The majority of my business is still retail, but I wanted to be able to offer and grow the wholesale side. I wanted an option where new wholesale customers could set up their wholesale account and order immediately (I knew that a 2-step process where I needed to approve or help set up accounts would result in some customers getting busy and not returning to order). I love that I can choose which products I offer wholesale. And the quick order form is perfect. I recently had some questions, and Ann was incredibly patient with me, responding each time until I had it set up the way I wanted. Great customer service like that is priceless!
April 13, 2022
I have been using this app for several months now. Customer support has been great in helping me set this up just how I need it. As a growing ecommerce business it has been a relief, and it has streamlined our production lines having our wholesale customers place their order online rather than us manually placing them in an off line system. The app has more than paid for itself in time saved.
April 12, 2022
Setting up and running the wholesale side of my business has been so easy with Wholesale Gorilla. And the service levels are always outstanding - they go above and beyond to help with my questions.
April 11, 2022
Having used Wholesale Gorilla for multiple different businesses, when it came time to setup the wholesale sector for a new business it was a no brainer to go with Wholesale Gorilla again. They are quick to respond to enquiries and their team are so incredibly helpful with any issues that may arise. I have used other wholesale apps and none compare to Wholesale Gorilla.
April 8, 2022
Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend. The DoggyTopia Team
April 6, 2022
When setting up Gorilla, if customers went to our shop (not using the quick order form), trade customers couldn't see the trade price until products were placed in their basket. Ann at Gorilla quickly changed this for us. Excellent customer service - thank you!
April 4, 2022
The app has been great to help streamline our wholesale ordering process, and seems to be meeting most of our needs. The team have been very responsive and helpful with any questions we have had.
March 21, 2022
We downloaded Gorilla as it was recommended to us, but we had issues setting up the app. We raised issues with Shopify who referred issue to Gorilla for help. We have contacted Gorilla 3 times for help via various means and DEADEND. Not heard anything back. This seems to be a typical problem. So we are moving to another app, as if we have this much trouble when starting, the lack of communication with Gorilla will not work moving forward. UPDATE - TEAM GORILLA GOT BACK TO ME QUICKLY FOLLOING THIS REVIEW AND WERE VERY PROACTIVE AND HELPFUL. THEY RESPONDED TO MY QUESTION AND WERE VERY THOROUGH IN THEIR REPLIES. THUMBS UP TO TEAM GORILLA FOR THAT.
Hey cGPMAX Team. This communication issue is something that we are currently working to resolve and we are sorry that it has affected you and your business. We have an e-mail on file that begins with "orders@" and will reach out directly today. I am open to taking some time to go over any issues you may have over a video call. I understand that you may already moved on to another app, but we can at least communicate in some fashion to ensure that you did not incur any undue charges. If you are still open to the app at that point we look into solving whatever issue you may have run into. We believe that our solution is the best on the market and ultimately we want it to be easier for your business to succeed. Bronson | CEO |Wholesale Gorilla
March 9, 2022
I have been using the app for 1 year, was spotty at times, but held true. After changing themes we discovered ourselves that they are not compatible.. very disappointed. My app has been updating for weeks . Reached out for help 2 months ago when it started, and still not working. Customer Service is not available to help trouble shoot or offer solutions. But the $ comes out for the app..lol. It is easy to use but does glitch often and customers cannot see wholesale pricing. Lost customers over it.
Good day to you! We are happy to help with whatever may be going on between our app and your store. Just to bring this situation up to date, for some reason, that last message didn't seem to reach us, though we've had several quick instances of correspondence over the lifetime of our partnership. Additionally, The ticket we did receive yesterday was responded to within a couple of hours, with the update being completed within an hour of that correspondence. If there is anything else we can do to assist you we are more than happy to help. So long as everything is working well and there is nothing else you need, if you could please update your review, we would be very thankful, as we've done the most to help out that we're able to help! If you need anything else feel free to reply here to ensure your communication gets to the correct team. Bronson | CEO | Wholesale Gorilla
March 9, 2022
Clementine responded immediately to this review and communication channels are now open. Thank you for your quick response and apologies for the delay in updating the review. I downloaded this app 12 days ago and first emailed for help 10 days ago. I have emailed several times since then and haven't received a single reply apart from one email from 'Clementine' to say that you found my first emails in SPAM. I replied to her email several times and also independently. I don't know what else to do to get some help...? Everyone talks of speedy support but I can't find any evidence of that. This app looks like it will do the job for us and I don't want to delete it, and I really didn't want to go this route to get your attention but I was left with little choice ♀️ Can anyone get back to me?
Hi Jo, I'm very sorry that your messages are still not reaching our team, and we appreciate you giving it one last try via this method. At this time, it looks like we've still only received a single message from you, which you sent our way on 2/18. After reviewing your case, it looks like Clementine replied to that email after just a couple of hours had passed, and informed you that we hadn't received a single other message from your store; they're not in our Spam folder, or anywhere else -- they just outright aren't appearing in our inboxes or received history, so they've for some reason been completely unable to reach our Zendesk support system. It looks like our best options moving forward would be to proceed as direct by support by replying directly to the original thread so that we could help out with anything needed, since that message had been successful in reaching us. We sent that message off on 2/18, but it doesn't look like we ever received a response from your side on that specific thread, and we've not received any other messages from your store elsewhere-- so it seems like we're right back to square one of your messages just not reaching us. We are truly sorry for the trouble that you are experiencing with communication and are unsure why Zendesk is unable to intercept your messages. We would still love to help out further however possible, and we're going to reach out via personal email right now to see if that has better luck in reaching you so that we can receive your replies and work anything out that is needed. Please keep an eye out for that message and be sure to check your spam folders; you won't have received any correspondence from this email address as of yet, so it very well could end up in your spam or 'trash' folders. Also, we will be monitoring the review as the main method of communication for the time being; therefore, please update your review in a few hours if you don't see that message come through from our team letting us know that it didn't reach you, that way we can know to try a different contact method (we will check your post for an update around 3 PM EST). If you do receive that message without issue, please respond to it directly (not via a new email -- just send a 'reply' to that specific email) and we will continue to help out from there, hopefully with less hiccups in receiving your messages and getting help over to you. Thank you very much for working through this with us, and we look forward to assisting further very soon! Bronson | CEO | Wholesale Gorilla
Feb. 22, 2022
We recently downloaded this app and carefully went through the entire set -up process. Not only were we impressed with the wholesale features (e.g. Quick Order Form, Discounts, Net Terms Check Out process), but we were also impressed by the level of customer support. Because our Shopify store has a bunch of custom code + product variants, some of the WG features didn't integrate well. However, the WG Team was extremely helpful in working with us to create work arounds in order to make things work. They also sent us a variety of detailed emails with helpful screenshots. It was very clear that the team was passionate about their product and willing to go the extra mile to make things work. Thank you!
Jan. 17, 2022
Wholesale Gorilla is a great app and their customer service is amazing. They did most of the work installing and configuring the app FOR us and then once we needed some styling changes and dev work we couldn't do ourselves without access to the code, they stepped up and delivered a timely manner. Definitely recommend
Jan. 13, 2022
Great App. Does exactly what is says. We noticed an issue, caused by some other customisation. We contacted Wholesale Gorilla and they sorted the issue quickly and efficiently. I would recommend to anyone.
Nov. 29, 2021
When I was looking for a wholesale app that had all the benefits I needed for my e-commerce site, Wholesale Gorilla was absolutely the best! I have been very happy with all features is has to offer as well as the incredible customer service. Any time I have a question, they are extremely knowledgable and I always get an answer back in a timely matter. I am very happy with this app and highly recommend it.