Wholesale Gorilla

Unlike other apps your live chat appears to be with a live human. Clemintine addressed my concerns quickly with a thorough explanation of what had transpired, without sending me links to articles that I would need to do homework on. She gave me the peace of mind I needed to move on with my day!

Does everything you need it to, the customer service they provide is excellent. prompt response time and very helpful staff

Easy to use and intuitive with good manuals online as well as quick personal service. It'd be nice if the volume discount were included in the advanced package. Still great value for money compared to other apps.

Cannot recommend Wholesale Gorilla highly enough! We have been using it in our store for over a year and made what was a time consuming task became streamlined and a simple process to manage all our stockists. Support requests were met promptly and excellent communication. Wholesale Gorilla is worth it in every aspect.

I love being able to offer my wholesale customers the option to shop online and that I can select the pricing and the products I offer. The quick order form is great. I had an issue where a collection had dropped off and Serhii sorted it out for me. Ideally a customer service rep based in Australia (or worked our hours) would be great, but within 12 hours my issue was sorted so all good.

It’s been a great help having WSG! We are able to really grow our B2B business with their app while working off of a standard shopify plan. Support is fast and very helpful. The app isn’t buggy and it gets a lot done!

Simply put- the best wholesale app we've tried. It does everything we need and more. The UI is very intuitive and the support documents are thorough yet concise. The support staff is top notch as well. If there is ever an issue, they are quick to respond, friendly, and very knowledgeable.

The app was exactly what we needed in order to create a wholesale portal. Customer service is EXCEPTIONAL.

I am very delighted by the customer services of Wholesale gorrila. Anytime I have questions they answer me elaborately in 1 or 2 days! It is a very easy to use application and whenever you have questions, there is a very good help desk with quick responses

Customer service is excellent during setup. Functionality and customization is a bit complex because the page templates can't be easily edited without html, but they are very helpful working through the capabilities and even did some customizations for me with simple text sizes and button updates. Would recommend.

I can't say enough positive things about the support provided by the team at Wholesale Gorilla. Knowledge, patience and a desire to see the customer succeed should be a model for all who are trying to bridge the gap between technology wizards and people like me. A million thanks!

great product - easy to use!

I am yet to be up and running with the app, jsut because of internal delays but I understand the apps capability through and through - I have asked 100 questions and every question has been answered with absolute clarity and work arounds suggested where needed to meet my needs. I love it so far and the customer service is exceptional!

It's a clean, simple app with everything I need to run my wholesale platform alongside my e-commerce business. The customer service is consistently incredible.

I've been using this app for 3 or 4 months now and I love it. It's easy to use, and the support is fantastic. I sell at a lot of conferences- mostly B2C but with frequent B2B enquiries and it's so good to be able to direct people to the website to create a wholesale account. The developers even went out of their way to help me hide a customer facing multi-buy table (from another app) from my wholesale customers. Highly recommended.

We tested the App for a few weeks and there were a few functional gaps that were important to us. We wanted the customer to have the option to select Pick-Up on their order. Prices on Products with variants could be misleading as the price for a Small Item may be shown below a Large item. A customer that is getting a Gorilla Discount on an item, is ineligible to receive a greater discount on that item if it happens to go on sale in the store to all customers. The Customer Service was very good, however the addition of a Chat function would be more helpful and expedient than exchanging e-mails.

So far the app has been pretty simple to setup and use. I like that you can exclude and differentiate discounts differently for the same "Dealer" (i.e. some products are 20% off and some have a "set" price no matter the retail price) Also customer service was incredibly fast in fixing a coding issue that was showing the incorrect price at checkout but the right price at the cart. It ended up being another app redirecting the checkout but they implanted some coding in my theme and got it handled in under an hour (pretty damn impressive these days). So far no issues but will update if I have any!

Good app, but the help from the onboarding email and support desk has been great! I did find setting some aspects a little tricky, and some things I didn't understand, but the questions I asked the help desk were answered quickly, and they really helped me get to the exact issue. So really impressed, and I'm confident if I have further questions I'll get the answers I need. Thanks!

The team from Wholesale Gorilla is amazing to work with. They are so friendly and responsive. They have an amazing solution made even better by their customer support!

Changing my original review from a 1 star to a 5 star. Wholesale Gorilla cares about its customers especially the ones where things go wrong which happened on my side. Without going into detail they made sure they reached out including the COO. I would like to thank Sam & Ken for reaching out and showing what the app means to them and how in the future we can work together with my ideal solution. Great work Wholesale Gorilla and keep up the customer excellence.