Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
270
chart
#1,284
All reviews
Rating Breakdown
Review RSS Feed
Nov. 23, 2021
Update-Wholesale gorilla contacted me and everything was fixed within a few hours. Excellent customer service. **When this app was installed the person doing the work trashed the code for the product pages. All my product photos are hidden. I've had to hire someone to fix the problems.
Oct. 26, 2021
I tested the app and it worked great, however, the use case didn't fit our need so we're no longer using it. I must say though that the app functioned great and the support team was awesome! I recommend the app if it fits your need.
Oct. 25, 2021
Great app for our wholesale customers. Instructions are easy to follow and customer support is great! I wish it was a little more customizable but overall it is pretty good: you can add/remove products and collections and you can easily manage discounts. The quick order form is a nice touch too! I totally recommend.
Oct. 13, 2021
The app might be fine for many people, but beware of needing to Uninstall it. Their uninstall instructions only remove partial code, with warnings that removing more code could break the website. Thankfully we have a back-up.
Hello, I'm sorry there was confusion around the uninstall process. Our support team is always on hand to help, including with questions around uninstalling. If you still need assistance please don't hesitate to reach out. Thanks!
Aug. 30, 2021
This app has been a breeze to work with. Simple integration and amazing customer support when needed. I highly recommend to those whose need to create an alternative solution to sell to your wholesale customers as Shopify Premium is pricy.
Aug. 27, 2021
Very disappointed as I have been waiting for 3 days for the app to be uploaded and still nothing. No replies from support when I have emailed. I will probably try another app.
Hi Mahia, I'm sorry for the frustrating experience and the delay on your install. It looks like we originally reached out about a conflicting wholesale app that was already installed on your theme. We needed that conflicting app to be removed before we could move forward with the install. We typically can install our app's theme code within 1 business day, but some app conflicts like other wholesale apps, can slow down the process, as we aren't able to install our app on any theme that's running other wholesale functionality. I apologize for the delay in completing your install. If you'd still like to try out the app, we'd be happy to reset your trial and complete the install once the conflicting wholesale app is removed. Sorry again for the miscommunication. If you have any other questions, please don't hesitate to reach back out! Best, Matt
Aug. 27, 2021
This app was everything we were looking for and works perfectly with all the other things we wanted our site to do! No hiccups or bumps, they did all the installation in just a few hours and we were up and running! It does even more than we needed and now we have even more options for wholesalers! Customer service has been responsive, friendly, and informative! Its amazing having an app made by people who run a wholesale shop - they thought of everything.
Aug. 27, 2021
Still figuring it out but so far so good. Super helpful and expedient customer service is making it much easier to get up and running.
Aug. 24, 2021
I've worked with a few months now, but no technical development is done by the team, every time I report a problem, they say "sorry we can't do that, we can't do that ", they apparently don't understand that the customer can help them improve the quality of their application. shame
Hi Rania, Thanks for the feedback! I'm sorry we weren't able to accommodate the request for a custom layout for our quick order form on your store. We're a small team, and we aren't able to implement many of the custom features or layouts that many stores may need. Instead, we're focusing on slowly rolling our a series of customizable page templates, such as our recently released custom wholesale sign up form. We're looking to make our quick order form more customizable in the future, but we unfortunately, have to be mindful of how we roll these customizable implementations. We have to do it in a way that works with all types of businesses and the themes they may use (official or not). You may be able to find a 3rd party developer, or Shopify Expert who can build this page the way you want it, though. Sorry again that we weren't able to offer this bespoke functionality. If you do have any other questions, please don't hesitate to reach back out. Thanks, Matt
Aug. 19, 2021
I like the app but am not sure about the support. When needing help with basic things, they respond and are friendly but when there is an issue you get ignored. I sent an original email 9 days ago and 3 emails asking if anyone will respond and to this day, NO RESPONSE. I am going to be looking to switch. I can't rely on a service with no support.
Hi Paul, I'm sorry for the delay in our response to you. We try to respond within 1 business day to all requests, but it looks like our email provider was completely blocking emails from your domain for some reason. Sorry about that! It looks like we were finally able to view your email, and our support team solved the issue you were having yesterday, but we never received confirmation from you. If you're still having issues, please feel free to reach back out, and we'd be happy to take another look. Sorry again for the delay in response! Best, Matt
July 21, 2021
Super easy way to set up and operate a Wholesale Store on the backend of your Shopify store without having to sign up for Shopify Plus! The Gorilla Wholesale team is very responsive and helped us work through any questions or missteps we had.
July 8, 2021
This app is working well for us so far. The customer services team are excellent and come back to you quickly to resolve any queries.
July 7, 2021
Very happy and satisfied with the app, the customer service and the quality of work. Whenever we need help or some adjustments, we can count on their support.
May 29, 2021
For the money it's fantastic. The best thing is that there are no pay walls to worry about, for one fee you all the features you could want. Very very happy
May 22, 2021
If you need wholesale functionality this app does everything you could want in a simple and straightforward way. Customer service is excellent- Zach especially helpful - quick and clear response to any queries I had. Beats having to set up a separate site in Shopify for wholesale - that's for sure! I do not hesitate to recommend this app.
May 6, 2021
This is the best wholesale app available. We spent a considerable amount of time testing other apps that all had at least one issue that prevented us from using them. I would strongly recommend not wasting time as we did, install this app and you will not be disappointed. Customer support is also the best experience we have had so far with any shopify app.
May 5, 2021
Using the app is easy with great documentation. We had a few issues with setup and contacted support, they were helpful in getting them resolved. Support replied in a timely fashion as well.
May 3, 2021
WSG works exactly as advertised. We're using it on a dedicated wholesale storefront for the additional features (aside from applying wholesale pricing) such as Quick Order Form, product exclusion, wholesaler signup, backend wholesale order creation, volume discounts, and more. Clementine has been extremely helpful and friendly and responds to requests swiftly. Keep up the great work!
Aug. 7, 2023
Thank you SO much wholesale gorilla I love your product and service SO MUCH, you guys are always so nice and helpful and that is SO rare these days! I truly appreciate you all! I cannot add a new review because I have already removed the app. Not because it is a bad app, exactly the opposite. We would still be using them if we werent closing our business! This company is the BEST company I have worked with in my time on Shopify. The customer service is top notch and the app was so valuable to us! We appreciate everyone at Wholesale Gorilla!
April 20, 2021
I'm super happy with the app and the customer service.. I asked on little question and they came back super fast with exactly what i needed.. 5 stars