All reviews

Rating Breakdown

  • 5
    86% (246 ratings)
  • 4
    6% (17 ratings)
  • 3
    3% (8 ratings)
  • 2
    2% (5 ratings)
  • 1
    3% (10 ratings)

Reviews with Text

  • 97% (278)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 28, 2023

The wholesale gorilla app works great for our webshop with wholesale and retail customers. It makes it very easy to set different wholesale conditions, while using the same inventory and product information. Besides the support team is great and is also willing to implement small custom preferences. We are a fan!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review, especially for mentioning how easy our app is to use. We're glad you're enjoying it! We continue to add new features and functionality, and we're excited to share them with our customers in the near future. In the meantime, please let us know if we can help further.

5 / 5 Share

June 20, 2023

This app is perfect for our wholesale needs. Ann is also a great customer support and very responsive.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star review! We are glad to hear that you are enjoying the app and are excited to see it help your business grow. We look forward to continuing to work with you to help you achieve your business goals.

5 / 5 Share

June 20, 2023

I've been using this app for almost a year and couldn't be happier. It was easy to set up, it works well for me and my customers, and customer support is always helpful and quick to respond.

Using app

12 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you for the feedback! We are thrilled that Wholesale Gorilla has been a valuable part of your business. We value your continued patronage and look forward to helping you continue to grow your business. Please do not hesitate to contact us if you have any questions or need assistance.

5 / 5 Share

June 16, 2023

Excellent support. We have been using for a few years and have only had a couple of issues and they were both resolved quickly. The best wholesale solution I could find. Lots of options to fit multiple needs we have.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy to hear that you are enjoying Wholesale Gorilla, and really appreciate you taking the time to share this review with us and the community! We are pleased to hear that our support team was of help, and are committed to assisting further if ever needed. Wishing you all the best, The Wholesale Gorilla Support Team

1 / 5 Share

June 12, 2023

I am extremely disappointed with Wholesale Gorilla as they made changes to the incorrect (and live) theme version of my website at approximately 3am on a Saturday of a long weekend. Wholesale Gorilla were advised of the theme name that needed to be updated however went outside their permission and scope. Even when advising them that they had updated the incorrect theme they failed to address this.

Using app

Over 2 years

Total reviews

10

Average rating

1.9

Developer Reply

We apologize for the confusion with your theme update request.  We have addressed the issue and have made changes to make sure this doesn't happen again. Thank you for your patience and understanding. We appreciate your being a customer since 2021. Please do not hesitate to contact us if you have any further questions or concerns.

5 / 5 Share

June 1, 2023

Super great, clear, fast tech support. Great app and support. Gorilla people have never been less than wonderful.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2023

Friendly and helpful support. They just carried out 2 new installations for us and a tune up of one of our existing installs we have had running sucessfully for the past couple of years. All updates ready by the time I arrived next morning. Would definitely recommend them.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

Go above and beyond to fix any issues. Great app that we don't have to look at often it just works in the background exactly as needed

Using app

Over 2 years

Total reviews

7

Average rating

5.0

1 / 5 Share

May 4, 2023

This does not work the way it claims. Then when I uninstalled the app it will not allow me to delete all these extra unneeded pages that the app created. This is not a good practice.

Using app

24 minutes

Total reviews

1

Average rating

1.0

Developer Reply

I'm sorry for any confusion around the uninstall process. Our support team reached out to see if you need any help removing these pages. Please let us know if we can help in any way.

5 / 5 Share

April 20, 2023

I've tried so many apps to help sell wholesale on my shopify and this is the only app I found that had all the functionality I needed. Support have been very helpful and kindly answered all my questions promptly. Recommend :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2023

We are very happy with their service and got everything we need so far. Skilled and accommodating customer service.

Using app

Over 3 years

Total reviews

3

Average rating

4.7

5 / 5 Share

March 29, 2023

10 STARS!!! If your company is looking for a Wholesale App to connect to your Shopify, Look no further. Gorilla Wholesale is YOUR ANSWER! We recently had to opportunity to work with this amazing company developing and incorporating more options for your wholesale needs. If you happen to have a company that handles your own inventory for retail and wholesale and can not find an app that keeps your inventory tracking separate, THIS APP WILL NOW HANDLE YOUR NEEDS! No need in paying for a second store or a costly app that does not provide you with the specific needs that you are looking for to handle all your business from one Shopify store. This NEW AND IMPROVED app does it all and MORE! We are a small company that offers retail and wholesale and had been struggling for months and months trying to find an app that we could allow our wholesalers to place orders with us but we did not want the wholesalers to take from the retail inventory that we personally control in our warehouse. We downloaded several apps that we thought would work but were unsuccessful including Gorilla wholesale, the difference was, Gorilla wholesale listened to our specific needs. Gorilla wholesale realized after speaking with us that there was not any wholesale app out there to fit the needs of small companies such as ourselves looking to handle retail and wholesale from one store without messing up our inventory and diligently worked side by side with us PERFECTING AND IMPROVING their app. We can not brag about their customer service enough! Every single question was answered in a timely manner. If there was a problem, you better believe they found the solution. Hands down, without a doubt, we will be a forever client! 1000% Recommend Wholesale Gorilla for these folks don't Monkey Around!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2023

We love the versatility of the app - easy to use and an inexpensive way to get B2B go. Also their support is great!

Using app

About 2 years

Total reviews

10

Average rating

5.0

5 / 5 Share

March 14, 2023

Wholesale Gorilla has been excellent for us so far and their customer support has been nothing but terrific. Due to a recent update with shopify, the auto send invoice has not been working for us but that has not been a big deal. I do wish there was more customization allowed but I know they are working hard on it and there is no other app that could do what we need Wholesale Gorilla to do.

Store

Define

Using app

7 months

Total reviews

9

Average rating

4.9

1 / 5 Share

March 14, 2023

We wanted to love this app. There were issues with the app that we just couldn't get worked out. Maybe it wouldn't work with our theme? We had to uninstall it.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

I'm sorry you weren't able to get things working properly on your store. Our app is designed to work with all Shopify themes, so please let our support team know if there is anything we can do to help. Thanks!

5 / 5 Share

Feb. 28, 2023

Helpful and fairly responsive, does the dev work for us! We previously had a separate Shopify store, and this has saved us time and effort transferring inventory to different warehouses. Our retailers also love it because they don't want to have to go to multiple sites to view what's available. So far, so good with this app!

Using app

26 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Feb. 27, 2023

Does just about everything I could ask for, and the service is terriffic! Their email reply to me bounced and Ann went out of her way to email again to make sure I got the reply. Super easy setup, user friendly, and really fast integration. 10/10 would absolutely recommend!

Using app

About 1 month

Total reviews

5

Average rating

4.4

Developer Reply

Thank you for your kind review and for being a Wholesale Gorilla customer!

5 / 5 Share

Jan. 23, 2023

Wholesale Gorilla, specifically Clementine, is always so fast to respond with any issues that may come up. Even if it isn't necessarily a Wholesale Gorilla issues, she helps find a solution. I'm very happy with their service! I also appreciate the recent updates to the quick order form!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2023

Thus far this is a great wholesale app and you get a lot for the price! I've had 2 issues crop up and each time their customer support was responsive and helped get me back on track and operational with 2 days (a lot is due to I think time zone so that's understandable). So far, I'm very happy with their service! Interface for setting up my discounts is incredibly easy to use too.

Using app

About 2 months

Total reviews

7

Average rating

4.0

5 / 5 Share

Jan. 5, 2023

Updated Review: After seeing my review on their site, their head of customer service contacted me directly from their personal email to make sure I got the answer I needed. Amazing customer service. I believe there was an issue of my emails never reaching their support team, so if you do not get a response within 24 hours, try sending them an email from a different address. Review on 1/4/2023: The app works pretty well. However, there is an issue with tagging customers as "Wholesale" when Shopify wants to default the tag to "wholesale" and apparently the lowercase "w" throws off the app from recognizing the customer as wholesale. I have emailed support 4 separate times in the last 30 days and have yet to hear from them. Lack of support is really making me rethink which app I use.

Using app

10 months

Total reviews

5

Average rating

4.8

Developer Reply

I'm so sorry you aren't getting the information you need. It looks like we wrote back around 7:30pm EST last night, can you check your spam folder in case the message went there? Someone from our support team will also email you directly in case a spam filter is getting in the way for some reason. We will monitor this and make sure you get the help you need asap.