Winback: SMS Marketing
Winback: SMS Marketing
Rating
3.8
feedback
89
chart
#9,667
All reviews
Rating Breakdown
Review RSS Feed
June 7, 2024
The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
Nov. 21, 2023
The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.
April 21, 2023
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
Dec. 30, 2022
I installed this app in the summer of 2021 and it was fantastic for a few months as was customer service with "Joe". By January of 2022 (I was and still am on the $179/mo plan and have purchased thousands of extra credits), the delivery rate plummeted and customer service became sparse. I have BEGGED (via the app and email) to have management call me to discuss the issues with the app not delivering despite the count saying 100% (I signed up as have numerous customers just to test it and RARELY receive the texts). The app "takes credit" for sales after texts go out even when those customers verify they did NOT receive the text and thus, their purchase was not at all thanks to Winback. My emails and messages requesting management contact me to fix errors (and surely offer a massive credit) are to date, almost a year later, unreturned. I am very frustrated with the lack of care for a customer who has spent a decent amount of month and who has begged for help. I do not, in any way, recommend any level of this plan given the entire 2022 performance. I am uninstalling it now as I cannot see groveling for help for another year with most of the 3k customers signed up verifying they RARELY get the texts I send out.
Hi KB Designs, I'm really sorry to hear about the issues you've faced with our app and customer service. I'm Gabriel, the Marketing Manager at Winback, and I'm here to help. Please email me at [email protected] with details about the delivery rate problem and your contact info. I'll personally look into it and get in touch with you to resolve any issues. Apologies again for the inconvenience, and I hope we can make things right for you soon. Best regards, Gabriel Zampieri Marketing Manager, Winback
Dec. 20, 2022
Application has no possibility of configuration. It keeps sending text messages to our POS customers, when we cancel or modify an order at the POS. It should only be concerned with online orders. There is no such thing as an abandoned POS cart!!!
Hi Hickey Freeman, We apologize for any inconvenience that our app may have caused. We understand the importance of differentiating between online and POS orders, and we took your feedback into consideration. The issue has been fixed in an update. We also emailed you an offer of a gift to make things right, and we wanted to let you know that the offer is still available. Thank you for bringing this to our attention.
March 27, 2023
App has gotten better. Receiving help from new manager is great. He does a great job of reaching out to the customers, guiding how to use the app to the best of the businesses capability. I'd recommend.
Hi Keisha, Thank you so much for sharing your feedback with us! It means a lot to hear that you've noticed an improvement in our app, and we're thrilled to hear that our new manager has been helpful in guiding you on how to use it to the best of your business's capability. We're committed to providing our customers with the best possible experience, so it's great to know that we've met your expectations. We really appreciate your recommendation, and we're excited to continue serving you in the future. Please don't hesitate to reach out if you have any other feedback or questions. We're always here to help! Thanks again for your support.
March 30, 2022
Love this app! Simple to use and adds extra revenue to my store. I always recommend this to friends starting Shopify sites.
Hi Sock Mafia, Thank you for your kind words! We're thrilled to hear that you find our app simple to use and that it's been beneficial for your store. We appreciate your recommendations to friends as well. If you ever need any assistance, don't hesitate to reach out! Best regards, Gabriel
March 26, 2022
This used to be an excellent app and I used it for several years successfully, but around March 2022 it completely changed, the dashboard changed, I stopped receiving notifications when customers replied to messages, so they ended up being unreplied to. Chat support replies also weren't sent to my email so I didn't know when support had replied. Something has become seriously broken with this app and I can no longer recommend it. Too bad as it was very effective before it was changed.
Hi Emu Joy, We apologize for any inconvenience caused by the changes to our app. We understand the importance of keeping our users informed and providing prompt support, and we worked to address these issues. Please reach out to me at [email protected] so we can discuss how to make it up to you. We value your feedback and want to ensure that our app meets your needs and expectations. Best regards, Gabriel
Dec. 27, 2021
The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed!
Hi GymDeity.com, We're so glad to know that you've been enjoying our SMS features for over a year now! Your success and growth mean a lot to us, and we're here to support you in any way we can. If you ever need anything, just let us know. Warm regards, Gabriel
Nov. 11, 2021
if I can give zero star i will. The app is helpful, but the customer service is really really bad, the one Named "Joe" never helped anyting, yes, you sent an email to him, the first time he replied, and then if you asked for some help, they never reply. you have to contacted them time and time, he should be fired right now!! this waster so much time. report you, if i find a better SMS app, i won't use this right away
Hi Lofaris, We apologize for the inconvenience you've experienced with our customer service. We understand the importance of timely and effective communication. As the Marketing Manager at Winback, I want to assure you that your feedback has been taken seriously. We improved our support team's responsiveness by adding more agents to our team. Please feel free to contact me directly at [email protected] so we can discuss how to make it up to you. We hope to have the opportunity to serve you better in the future. Best regards, Gabriel
Sept. 22, 2021
I use this app to help me increase sales and they do an AMAZING JOB. I cannot wait run some campaigns to see how I do in sales.
Hi SaqoyahsBeautyBar, Thank you for sharing your positive experience with our app! We're excited to see the results of your upcoming campaigns and are here to help you achieve even greater success. If you ever need assistance or have questions, feel free to reach out. All the best, Gabriel
Sept. 6, 2021
The best app out there! Love the features and tracking. If you are serious about your e-commerce business this is the app you need installed ASAP!
Hi Boss Bears, We're thrilled to hear that you find our app to be the best out there! Your satisfaction and success are our top priorities, and we're committed to providing you with the tools you need for your e-commerce business. If you ever need help or have questions, just let us know. Cheers, Gabriel
July 15, 2021
This app was helping me but I had to check few more options prior finalizing, they punish you for testing the waters. I have been blocked by these guys, this is really stupid! And this was coz' I had used them on a previous store of mine and had left a great review as well & I was in consistent conversation with them. And they have hard-blocked my IP address, else the current store here never even got to use this app as a result. Had been very patient with you guys, but enough, I had to leave this honest review now, it's been a frustrating experience. I just saw your response to my review, what spam was sent to you, why are you lying? Provide the proof of the spam sent to you please... You lack the capability to keep proper checks & just disturbing genuine customers. And then you say spam! You lack professional sense, that's the reason your growth has staggered, learn to identify what's really spam!
Hi FisherPlay, Your store was banned from using Winback due to abuse. It's unfortunate, but we had no choice but to stop them from signing up for another store after their first one was caught sending spam. Please feel free to contact me directly at [email protected] if you want to discuss your situation. Best regards, Gabriel
May 23, 2021
Joe has been really helpful with trying to get me a great ROI. made 30k in sales over a few months. Well done team
Hi L. EYES Eyewear, It's fantastic to hear about the amazing ROI you've achieved with our app! We're proud to have been a part of your journey and success. Thank you for your kind words, and if you ever need any help or support, we're always here for you. Best wishes, Gabriel
May 20, 2021
I am extremely happy to recommend this app. It has already generated over $2,000 in extra revenue!
Thanks! Hopefully this is just the beginning of your extra revenue. We will keep pushing for more!
May 20, 2021
Easy to install and customer service is quick to respond and assist. I recommend this for your business it has helped recoup abandon sales.
Thanks! We love helping, especially driving incremental revenue/sales.
May 20, 2021
Love this app! Customer Winback and Abandon Cart have generated close to $250,000 in extra revenue in the 10 months we have been using it. They quietly do their thing in the background - it is only when you look at the data do you realize how effective it is.
Hi Ocha & Co., We're thrilled to know that our app has contributed significantly to your revenue growth over the past 10 months. We love being able to work quietly in the background while making a big impact on your business. If you ever need any assistance or have questions, please don't hesitate to reach out. Warm regards, Gabriel
May 19, 2021
Very easy to use and effective app. The developers are quick to reply and are willing to help however they can!
Thank you! We love your products and are excited to help you scale. - Joe
May 19, 2021
This staff is amazing. I am not really tech savvy but this time has already helped me out significantly. I have noticed a huge difference since I have downloaded this app. I highly recommend them.
We see major potential in your store and products. I'm pumped to really scale this store with you!
May 3, 2021
SMS is so much better than email or retargeting. Night and day difference. I was nervous about starting with SMS and did not want my customers to get upset about this intimate way of reaching them. But the app respects customers "awake hours". And the default settings and default messages are also very respectful and effective. I've installed this app on all my stores. Super easy and quick to get going with SMS marketing
You hit the nail on the head, with proper messaging it can do more than just notify, it can build a more loyal customer base. Plus SMS has a 98% open rate, no other medium comes close to that.