Yanet Returns & Exchanges

Nov. 10, 2025

Amazing customer service. Alex was great!!!

Nov. 10, 2025

Tracy was a big help in navigating the return process setup on shopify. I feel more confident in processing returns for my customers. Thank you Tracy

Nov. 10, 2025

Excellent service! I had a great experience with Alex from Returns and Exchanges. He was professional, patient, and very attentive to my questions. The support I received was clear, friendly, and efficient. The app itself seems wonderful — easy to use, well thought out, and perfect for managing returns smoothly. It’s refreshing to see such great customer service combined with a tool that actually works the way it should. Thank you again, Alex, for your help and dedication!

Nov. 9, 2025

Prompt service when requesting support, Alex was quick to respond and made the process so easy!

Nov. 7, 2025

Yanet: Returns and Exchanges is an amazing app that makes handling returns and exchanges so much easier! The interface is clean, intuitive, and integrates smoothly with Shopify. It helps us save a lot of time managing customer requests, and our customers also find it very easy to use. A special thanks to Alex from the support team — he was incredibly patient and professional, helping us set up everything step by step and answering all our questions promptly. Excellent service and great experience overall! Highly recommend this app to anyone who wants a reliable, easy-to-use returns solution.

Nov. 4, 2025

Very good, Need to give a try Alex is Good at customer Service too.

Oct. 31, 2025

The app has potential and offers an impressive range of features for a free tool, but it’s unnecessarily cumbersome. Many of the reviews focus on customer service rather than the actual product, which makes sense. Even basic customizations often require knowledge of CSS or manual code adjustments. I encountered several layout and styling issues that required manual corrections. For someone without technical experience, it would be overwhelming. For me, it was very frustrating. Another concern is that several key features can only be activated by contacting their customer support, which feels intentional and explains why most reviews focus on support rather than usability. It’s a good concept with a lot of promise, but the setup feels more like a developer’s tool than a true plug-and-play app. If the team focused on fixing bugs, allowing full access to features by default, and making customization options accessible through the interface instead of through CSS, this would easily be one of the best free return apps available on Shopify.

Oct. 31, 2025

Oct. 24, 2025

yanet is great addition to my business, since i m startup, they provide good service for my initial startup.

Oct. 23, 2025

Amazing app for handling returns and exchanges. Tracy has helped me in setting up the app. Thanks

Oct. 22, 2025

I am a new business and Alex help me quickly. I've haven't had service thorough like this and so easy! Love the app!

Oct. 24, 2025

Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. As a basic solution. The support team has been very responsive and helpful each step of the way so far. But as I got deep into this I discovered the solution is not suitable for mid-size companies that use a 3PL logistics or warehousing provider as well as Shopify

Oct. 16, 2025

They have a great customer support team. My issue was resolved instantly by Alex

Oct. 16, 2025

Great app to use for returns on your store, I also got FREE removal of the platform branding for my site so that my site can look more professional. I reached out for help and spoke with Alex who was very helpful and quick at getting the job done. Definitely recommend this app for returns and exchanges pages on your store.

Oct. 15, 2025

I had an issue with the return form, and the Yanet team — especially Alex — was amazing! He responded quickly, was very kind and professional, clearly explained everything, and guided me step by step until everything worked perfectly. You can really tell this company cares about its customers and provides real, human support — not just automated replies. I highly recommend the Yanet app and their services! Thank you, Alex, for your dedication and excellent attitude!

Oct. 13, 2025

Great, they respond quickly, and Tracy assists with various features. THANK YOU

Oct. 7, 2025

Hidden gem of an app that is a must have for all D2C brands in India and worldwide!

Oct. 6, 2025

Instalé el app, ya que necesito proveer el servicio de cambio/devolución. El app indicaba en ciertas partes que si se interesaba tener esa función les escribiera. Yo escribí y me atendió Anita originalmente. Hice varias preguntas y desbloquearon esas funciones para que pueda acceder a utilizarlas. Durante la conversación, continué hablando con Alex. Apenas estoy comenzando a explorar la aplicación para ver como funciona y poder ofrecer este servicio. No conozco todavía como funciona, ya que estoy comenzando a explorarla. Sí puedo decir que responden rápido y me han dado seguimiento para saber si necesito algo más. Luego estaré publicando actualización. Gracias

Oct. 6, 2025

Great app Must try for small and big businesses

Oct. 4, 2025

Fantastic app and even better support. Alex from Yanet was incredibly helpful and got us set up fast. Generous free features and a smooth experience—highly recommend.