Yanet Returns & Exchanges

Fantastic app and even better support. Alex from Yanet was incredibly helpful and got us set up fast. Generous free features and a smooth experience—highly recommend.

Tracy bize çok yardımcı oldu ve uygulamayı kurduk. Çok teşekkürler

Leaving a review after 2 months. We patiently waited for 2 months for mere courier integration, as we were asked to do. I connected myself after 2 months, and I am being informed of inability to test a bunch of things for integration like shortage of funds in the account or KYC etc. Where I was informed this will only be a test account, now they added on to the unnecessary requirements. Additionally, we didn't receive a single mail from the team to align and sort out anything! If there was anything needed for the integration, it should have been informed to us. This has been a huge wastage of our precious time. Do not recommend this app.

Works perfectly, support also very friendly, helped me really well and fast. Thank you!

The app really works well

I've been a user of the app for 1+ year, very user friendly and helpful extraordinary support from Alex and the team, thank u so much for your efforts

Great support from Alex. I recommend yanet for their great customer support team

Quick and easy customer service, Tracy was responsive and was able to help out as needed. The app is great too, a lot of functionality for being free. Definitely worth it!

Thanks to Alex and the Yanet team. I appreciated the prompt responses and helpful support, and the app works well too.

Thank you to Alex for helping me with something. I was satisfied with how fast he was to respond.

Great app and functionality for common returns and exchange use cases. Alex has been specially helpful from support!

I needed help with something, and Alice assisted me very quickly. I was pleasantly surprised by how fast I received a reply, and I’m very satisfied!

Yanet makes handling returns and exchanges so much easier. Setup was quick, the portal looks professional, and it keeps customers happy. Their support team is fast and helpful. Highly recommend!

thanks to alex , who solved the issue within few minutes . great app

Alex was helpful in removing the Branding Label in the widget, still setting up the app but it appears to be great so far! Update: I keep having issues with customers saying they didn't get the return instructions emailed to them when I accept the return. I have contacted support but they keep telling me that everything is working perfectly, except it isnt. For some reason the app keeps sending the customers address in the return address field instead of my return address that I configured the app with. I have also had customers tell me that they cant initiate a return as the portal is not working. I can't seem to see a reason or issue when I check on my end but I have had that complaint many times.

This app is a great add-on that really enhances the customer experience for returns and exchanges. On top of that, I’m very impressed with their customer service. Alex, in particular, has been outstanding, he quickly resolved all the technical issues I faced and patiently explained every feature in detail. Truly responsive and supportive service!

Working great so far so good. Alex is of great help

Alex was fantastic—friendly, fast, and genuinely helpful. Resolved my issue in minutes and followed up to be sure everything worked. Highly recommend!