Yanet Returns & Exchanges
Automate returns & exchanges, manage refund and return labels
Rating
4.9
feedback
289
chart
#78
All reviews
Review RSS Feed
Feb. 1, 2026
Alex was helpful in removing the Branding Label in the widget, still setting up the app but it appears to be great so far! Update: I keep having issues with customers saying they didn't get the return instructions emailed to them when I accept the return. I have contacted support but they keep telling me that everything is working perfectly, except it isnt. For some reason the app keeps sending the customers address in the return address field instead of my return address that I configured the app with. I have also had customers tell me that they cant initiate a return as the portal is not working. I can't seem to see a reason or issue when I check on my end but I have had that complaint many times.
Sept. 10, 2025
This APP has many great features that work seamlessly. Alex from the support team was very fast and helpful, providing immediate assistance with all the requests needed
Sept. 10, 2025
This app is a great add-on that really enhances the customer experience for returns and exchanges. On top of that, I’m very impressed with their customer service. Alex, in particular, has been outstanding, he quickly resolved all the technical issues I faced and patiently explained every feature in detail. Truly responsive and supportive service!
Sept. 8, 2025
Alex was fantastic—friendly, fast, and genuinely helpful. Resolved my issue in minutes and followed up to be sure everything worked. Highly recommend!
Sept. 8, 2025
Alex helped me in the configuration and he also removed the Branded Label in the widget. Amazing app and super helpful!
Sept. 8, 2025
Alex seemed to be very helpful, this app is amazing and very easy to manage setting rules and user-friendly.
Sept. 8, 2025
This App has many great features and customization options. And great support team, for quickly resolving any queries. Special thanks to Alex for helping me out promptly and explaining thoroughly.
Sept. 8, 2025
Alex was great! He solved my issue very quickly. I also really like the UI design of the return page — the placement of the images is just perfect, and I enjoy using it a lot.
Sept. 5, 2025
Great support, thanks to Anita, Alice and Alex from their customer support team. Amazing features are offered as part of their free-to-use plan, which is very helpful for startups like ours.
Aug. 25, 2025
simple and good. create support by Alex within helping you with your requests.
Aug. 22, 2025
Great app features. Everything that a seller needs for a seamless RTO process. Alex from the customer service was quite helpful & on prompt to solve all my queries. Great work!
Aug. 21, 2025
I recently started using the Yanet: Returns and Exchanges app, and it has been a great experience so far. The app is very easy to set up and makes the return and exchange process smooth and efficient for both us and our customers. A special thanks to Alex for the excellent assistance and guidance. He was quick to respond, very patient, and helped me understand everything step by step. His support made the whole onboarding process seamless. Highly recommend this app if you’re looking for a reliable and user-friendly returns management solution.