Yanet Returns & Exchanges

Alex was helpful in removing the Branding Label in the widget, still setting up the app but it appears to be great so far! Update: I keep having issues with customers saying they didn't get the return instructions emailed to them when I accept the return. I have contacted support but they keep telling me that everything is working perfectly, except it isnt. For some reason the app keeps sending the customers address in the return address field instead of my return address that I configured the app with. I have also had customers tell me that they cant initiate a return as the portal is not working. I can't seem to see a reason or issue when I check on my end but I have had that complaint many times.

This app is a great add-on that really enhances the customer experience for returns and exchanges. On top of that, I’m very impressed with their customer service. Alex, in particular, has been outstanding, he quickly resolved all the technical issues I faced and patiently explained every feature in detail. Truly responsive and supportive service!

Working great so far so good. Alex is of great help

Alex was fantastic—friendly, fast, and genuinely helpful. Resolved my issue in minutes and followed up to be sure everything worked. Highly recommend!

Alex helped me in the configuration and he also removed the Branded Label in the widget. Amazing app and super helpful!

This seems to work out of the box! I needed to remove their branding and the support I received from Alex was sensational!

Alex seemed to be very helpful, this app is amazing and very easy to manage setting rules and user-friendly.

Alex was great! He solved my issue very quickly. I also really like the UI design of the return page — the placement of the images is just perfect, and I enjoy using it a lot.

Great support, thanks to Anita, Alice and Alex from their customer support team. Amazing features are offered as part of their free-to-use plan, which is very helpful for startups like ours.

Alex from yanet help me to solve the problem. Thank You so much Alex

looks good

Very good customer support from Alex,resolved my query faster

Great app features. Everything that a seller needs for a seamless RTO process. Alex from the customer service was quite helpful & on prompt to solve all my queries. Great work!

Alex from customer service was extremely helpful and guided me through the necessary support during the app setup. I now believe I have established a seamless infrastructure for returns and exchanges. It will be very simple and easy. My customers are going to love it.

The Yanet app is powerful, but the best part is the customer support. I needed to enable the 'Return Fee' function, which is essential for my business. I reached out to their support team, and they activated it on my account immediately and for free. It's great to know that if you need help or a specific feature, their team is responsive and willing to assist. A very positive experience

Great app. Thank you, agent Alex!

Yanet made returning and exchanging items super easy! The app itself is really straightforward, and I especially want to thank Tracy from Customer Support, she was so helpful and walked me through everything. Definitely recommend it!

Excellent app for return & exchange management

Quick support. Definitely recommend the app