Yanet Returns & Exchanges
Automate returns & exchanges, manage refund and return labels
Rating
4.9
feedback
270
chart
#41
All reviews
Review RSS Feed
June 2, 2025
Looking great so far, Alex was super helpful. Looking forward to getting it tricked out.
June 4, 2025
Update 6/4 Still no communication on the issues. Looks like a decent app but we have bneen unable to update any of the emails that would have gone out. 2 stars at it looks decent but has some serious issues with customizing even the emails.
May 31, 2025
Excellent app for managing returns and exchanges and amazing customer service
May 28, 2025
Easy to setup and just what we needed to make returns and exchanges easier for our customers and affordable for us! Alex helped make the experience super smooth.
May 28, 2025
I've checked several similar apps, but I was surprised that the app provided almost everything for free. And when I asked the question via chat, the support guy - Alex was super quick in his response and helpful.
May 26, 2025
Alex was incredibly helpful and responsive whenever we needed assistance. His support made a big difference and ensured everything ran smoothly. Great experience!
May 26, 2025
Loved the app. The interface is so simple. Special mention to Alex, his timely response and service is incredible. Highly recommend.
May 26, 2025
Honestly, just what we had been searching for and the support team is quick to respond and provides help, especially Alex
May 24, 2025
The app is all over the place. While it does allow reasons/image attachments, and is free, you still lose money because the app doesn't make customers pay for shipping labels or deduct them from the refund amount. The support team is inconsistent with their replies too, and they lie to you just to go on about their day (yes Tracy, I'm talking about you.) Don't use this, you're just going to lose money with this app.
May 19, 2025
Incredible Support & Seamless Experience! Yanet: Returns and Exchanges has been a fantastic addition to our Shopify store. The app is intuitive, efficient, and makes handling returns and exchanges incredibly smooth—exactly what we needed to elevate our customer experience. A special thank you to Alex, who personally guided me through the setup process. His support was prompt, knowledgeable, and genuinely kind. It's rare to find such hands-on, human-centered assistance these days, and Alex made sure everything was perfectly tailored to our needs. Highly recommend this app to any brand looking to streamline their returns process with excellent support behind it. Thank you, Yanet team!