Yoast SEO ‑ Store optimization

Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things. First, we want to address a fundamental misunderstanding: Though our app offers some improvements out of the box and without needing to take manual actions on these, the most important parameters for improving your SEO are by optimizing content on a regular basis and performing careful keyword research. Without perseverance in SEO efforts and proper optimizations, it is not likely to achieve substantial SEO results. Regarding installation and charges, we'd like to make absolutely clear that an app installation through the Shopify app store cannot take place without the merchant's permission or specific code authorization. This is how the Shopify system works: https://help.shopify.com/en/manual/apps/installing-apps#install-through-the-shopify-app-store When an app is installed, and as long it remains installed, Shopify's billing system will generate charges for it until the app is uninstalled: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions This applies to all subscription-based apps available in the Shopify App Store, as Shopify determines its billing system at its own discretion. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps In addition, the reference to other reviews about charges, also have to do with the way the Shopify billing system works and how app charges are generated by the Shopify system, as clarified in the responses we provided in those reviews, and the Shopify resource shared above. In conclusion, there is nothing suspicious about the installation or charges, as our app abides by Shopify's system. If you are concerned about an installation that was not performed by you, please, reach out to Shopify's support for clarifications about your store's activity logs. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Gracias por compartir tu reseña. Como mencionamos en nuestra respuesta a su correo electrónico sobre este cargo el 28 de octubre, desafortunadamente, esto no está relacionado con nuestra aplicación, sino que depende únicamente del sistema de cobro y los términos de Shopify: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions que se aplican a todas las aplicaciones basadas en suscripción disponibles en Shopify App Store. También puedes encontrar más información sobre los cargos de la aplicación Shopify en este artículo de ayuda de Shopify: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Como desinstalaste nuestra aplicación poco después del comienzo de un nuevo ciclo de facturación, Shopify incluyó un cargo en su factura, ya que identificó la aplicación como todavía en uso para una suscripción mensual adicional. Entendemos que esto es simplemente una confusión relacionada con las fechas de facturación y es por eso que nuestro equipo se ofreció a ayudarlo en ese momento pero no recibió respuesta suya. Por lo tanto, nuestro equipo pronto se comunicará con usted para aclarar las cosas y ayudarlo con este asunto. Asegúrate de revisar tu bandeja de entrada y responder para resolver este problema lo antes posible. Por último, nos gustaría aclarar que no respondimos antes a tu reseña, ya que sistemáticamente las reseñas de Shopify son visibles dentro de los dos días posteriores a su envío. ------------------------------------------------------------------------ Thank you for sharing your review. As mentioned in our response to your email about this charge on October 28, unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps As you uninstalled our app soon after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription. We understand this is simply a confusion related to the billing dates, and that is why our team offered to help you at that point but received no reply from you. Therefore our team will soon reach out to you to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you so much for sharing your kind review! Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also forward your feedback to Sid. Should you need any assistance in the future, do not hesitate to contact us. We'd be happy to help! 🙂

Thank you for your rating!

Thank you for your wonderful feedback! We're glad to hear that the setup assistance for the Yoast SEO for Shopify app was helpful for you. If you have any more questions or need further assistance, feel free to reach out!

Thank you so much for your kind words! We're thrilled to hear that our Support Team provided you with the assistance you needed. Our team is always here to help, and your appreciation means a lot to us. If you have any more questions or need further support, don’t hesitate to reach out! We're here to help!

Thank you for your feedback! We're thrilled to hear about the traffic boost after optimizing your meta tags with Yoast SEO app. We recognize the manual effort involved and are eager to improve efficiency. Your insights are invaluable, and we thank you for sharing these with us. Rest assured that most of the details and feedback you provided are already under our Product team's radar for improvements. Regardless, our team will contact you via email if you are willing to share any additional details as these will help us develop our app in the best possible manner.

Thank you for the wonderful feedback! We’re delighted to hear that you’re having a good experience with our Yoast SEO app. Our team is dedicated to delivering the best, and your support motivates us to keep up the great work. Should you have any other questions in the future, feel free to contact us 🙌

Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying our app and that our support team has met your expectations. Your satisfaction is our top priority, and it’s great to know we’re hitting the mark. If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help!

Thank you for your kind review! We are very happy to know that you are satisfied with our app and the quality of our support services! Should you have any other questions in the future, feel free to contact us 🙌

Thank you so much for your wonderful review! We’re thrilled to hear that you find the tool useful for daily optimization tasks and that it simplifies the process of finding related keywords. Our goal is to make SEO accessible and effective for everyone on your team, regardless of their experience level, so it’s fantastic to know that the explanations and detailed articles are making a difference for you. We’re also delighted that our support team was able to resolve the theme clash issue quickly for you. If you ever encounter any more questions or issues, don’t hesitate to reach out—we’re always here to help!

Thank you for sharing your review. We sincerely appreciate your feedback, though we are sorry to hear that our app does not meet all your expectations. While we understand you would like to have more options available in our app, we'd also like to address the points you raised specifically: 1. When it comes to the features available in our Shopify app and those in our WordPress plugins, we want to clarify that is it not a matter of platform focus. As WordPress is an open platform and Shopify is a closed one, there are certain restrictions/limitations when developing features, as we can work with what is offered by Shopify's API. We do understand editing alt text in bulk (besides the bulk edit options we currently offer) would be a useful option, which is why we have a feature request for this to be developed as a feature or an integration. 2. In regards to what our app offers to merchants as well as automated improvements, we understand our app may not match all merchant profiles and needs, so we want to clarify some of the main features our app offers. - Our app lets you optimize your content for your desired keywords (Focus keyphrase field). - The app will output product-specific structured data in the source code of your product pages. This helps your products get rich results in search engines, improving your clickthrough rate (stitched automated schema output). - The app automatically takes care of the technical SEO details (according to best holistic and content SEO practices and search engine guidelines in order to be less vulnerable to core search engine updates). - You can control and optimize how your search results look by letting you set your titles and meta descriptions and influence the search engine results. - You can also control how your products will look on social media when they are shared (Social appearance control). - Access to Yoast Academy premium online courses for you or your staff. Rest assured our team is doing everything possible in order to provide more features (including certain A.I. automations) and value in the near future, so you can get the most out of your existing subscription. Thank you again for sharing your feedback. We appreciate it greatly, as it will help us improve our app and better serve all our app users.

Thank you so much for taking the time to share your kind review! Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid. Should you need any assistance in the future, do not hesitate to contact us and we'd be happy to help!

Thank you for your kind review! Merchant satisfaction means a lot to us, so we are happy to know of the impact our app has on your SEO efforts and results. Keep up the good work! Should you have any questions, feel free to contact our support team 🙌

Thank you for your kind review! We are happy to know that our app is helping you with your SEO efforts. Keep up the good work! Should you have any questions, feel free to contact us 🙌

Thank you for your rating! תודה על הדירוג שלך!

Update June 6: we are adding this update in an attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes, as we have not received an email reply from you. If you do see this update, please respond to any of our emails so we can help you the soonest possible with your store. May 30 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. It seems that you left your review before you reached out to our team for support, so we sent an additional email to address your concerns and clarify the points you mentioned here. In addition, for anyone reading along, we'd like to clarify that the charging matter specifically, was caused due to a technicality of Shopify's billing system https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps (billing cycles in Shopify initiate even if one minute has passed after the exact end time of the trial period) and it has been resolved by our team after communication with the merchant. Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for your kind review and motivating feedback! We are very happy to know that you are satisfied with our app, academy resources, the quality of our support services, and, of course, the results! Should you have any questions, feel free to contact us 🙌

Thank you for your rating!