Yoast SEO ‑ Store optimization

Thank you for your kind review! Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid. Should you need help in the future, please feel invited to reach out!

Thank you for your kind review and support of our products! We are delighted to know that you are enjoying using our app on Shopify as well! Please feel welcome to reach out to us any time if you have a question, we'd be happy to help.😊

Thank you so much for your kind review! Merchant satisfaction is a top priority for us, so we are delighted to know you are having a great experience whenever you contact our support team. If there is anything else we can help you with, feel free to contact us 🙌

Thank you for your rating!

UPDATE December 17th, 2023: Thank you so much for your kind and motivating words! Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job helping you with the issue you experienced. Please keep on using your MyYoast account (https://my.yoast.com/) for the free courses we offer, as these can help you step up your SEO game regardless if you use our app or not. And whenever you are ready to use Yoast again, do not hesitate to contact us for any assistance. We are here to help! Response sent on December 13th, 2023: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns. Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process. Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process. Here are the next troubleshooting steps to take: 1. Re-install the Yoast SEO app on your site. 2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished. 3. Click on Go back to Apps and then remove the app again. We noticed that you have already contacted us on this process a day after you left this review, so we will follow up via email in case you need any clarifications or additional assistance. Regarding your feedback on how your SEO was affected after the uninstallation and on what our app offers, we'd like to clarify that for the former, that most probably had to do with the leftover code due to the missed deactivation step in the process. For the latter, though indeed there are things that can be done by Shopify itself, our app offers several unique benefits like SEO and Readability analysis, Social media appearance control, automatic output of the right schema, canonicalization, and others. Moreover, as SEO is more of a marathon rather than a sprint, it is quite difficult to get substantial results with only a few days of use. Constant optimization is required for the best possible results, and our app is always being updated to follow the standards (which change frequently) set by Google and other search engines. So though some things may appear simple or not needed for some stores, there is a lot going on "under the hood" and things that you can do to maximize the benefits of your top products/collections using our app. In all cases, we would like to get to know more about the experience you had, see how we can help you further if needed, and provide additional clarifications to address your feedback and concerns. So our team will soon follow up via email. Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

UPDATE December 11, 2023: For anyone reading along, we would like to clarify that this is not a matter of charges, as the subscription ended at the point when the app deletion was performed by the merchant. The code issue occurred because the app was not deactivated before being uninstalled/deleted, according to the uninstallation process: https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/ Despite our attempts to assist the merchant on this matter as soon as they contacted us, unfortunately, this was not possible as the store is no longer hosted on Shopify. Response from December 7, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns. We understand some of our users uninstall the Yoast App using the uninstall button under Apps and Permissions in Shopify settings. This only cancels the app subscription and deletes the app from their store. This step does not remove the Yoast App theme integration, which makes the app work and leaves leftover code. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process. Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process. Here are the next troubleshooting steps to take: 1. Re-install the Yoast SEO app on your site. 2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished. 3. Click on Go back to Apps and then remove the app again. Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed.

UPDATE November 30, 2023: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible. Response sent on November 24, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about your experience. Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions , which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps As you uninstalled our app just a day after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription. We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for your kind review! We are very happy to know that you are satisfied with our app, academy resources, and the quality of our support services. Should you have any questions, feel free to contact us 🙌

Thank you so much for sharing your feedback regarding your experience with our SEO app! We are delighted to know that you enjoy using our app and that it's effectively helping you with your marketing and SEO efforts 🙂 Regarding your feedback about AI options, we are definitely taking it into account as we constantly continue to improve our products and services. So please stay tuned to our social media and newsletter for future updates. As always, you are welcome to reach out to us if you have any questions. We are happy to help!

UPDATE November 30, 2023: For anyone reading along, we would like to clarify that though, in this case, we assisted the merchant right away with their request and resolved the issue via email before this review was left, the review remained. Thank you for sharing your feedback with us, though we're sorry to hear about your experience. Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions , which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps As you uninstalled our app two days after the end of the free trial period, Shopify included a charge for it in their invoice, as it identified the app as still in use. We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you so much for your kind review and feedback! Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job resolving the issue you experienced and that our app is helping you progress with your SEO efforts. Keep up the great work! If there is anything else we can help you with, feel free to contact us 🙌

Thank you for your kind review and recommendation! We are very happy to know that you are satisfied with our app and the quality of our support services. If there is anything else we can help you with, feel free to contact us 🙌

Thank you for sharing your feedback with us, though we're sorry to hear about your experience. Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions , which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps As you have uninstalled our app 23 days after the end of the free trial period, Shopify generated an invoice including a charge for our app. In addition, we'd like to clarify that our app does not have a free version but offers a 14-day free trial period, as you can see in our app listing and when at the check-out page. We hope this clarifies things, but our team will also reach out to you via email with additional details regarding the charge and dates of your subscription.

Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns. Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process. Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process. Here are the next troubleshooting steps to take: 1. Re-install the Yoast SEO app on your site. 2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished. 3. Click on Go back to Apps and then remove the app again. Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed. Regarding our response times, our support team is always here to help, and though sometimes it may take a bit longer to respond, in most cases, our replies are sent within a few hours. In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email. Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you so much for taking the time to share your experience with us! Your feedback is greatly valued and appreciated. There is no need to apologize, as misunderstandings can always happen. Our team is always here to help, and with your cooperation we are glad we were able to identify and help you resolve the issue. Thank you again for your kind words and do let us know if there is anything else we can assist you with in the future.

Thank you for taking the time to leave your kind review! It means a lot to us when our app has such a significant positive impact and helps you with your SEO efforts and results. Keep up the good work! Should you have any questions, feel free to contact our support team.

Thank you for your kind review! We are happy to know that our app helped you in an easy way and you achieved high ranking right away. Keep up the good work! Should you have any questions, feel free to contact our support team.

Thank you for the kind review and for taking the time to share it! Our priority is customer satisfaction and great support, so we are thrilled to know that we met that mark! Should you need help in the future, please feel free to reach out!

Thank you for the wonderful review and for taking the time to share it! We are very happy to know that you are satisfied with our app and the quality of our support services! Should you have any further questions, please reach out to us; we're here to help 😊

Thank you for sharing your kind review! We encourage you to continue optimizing your site, even when our app is not installed, to achieve the best possible SEO results. Do reach out to us if you have any questions when you decide to subscribe again; we'd be happy to help 😊