Yotpo: Email Marketing & SMS
Yotpo: Email Marketing & SMS for Shopify
Rating
4.8
feedback
2,787
chart
#11,008
All reviews
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Aug. 3, 2025
Yotpo is an impressive company and today Eleen gave fast and helpful support to make changes after upgrading to a new theme. Thanks so much!
Aug. 3, 2025
Amazing customer service, they really helped me understand the app. Great app
Aug. 3, 2025
A really nice email and sms tool for ecommerce and the best part is the customer support, "PL" helped me a lot specifically, thanks!
Aug. 1, 2025
Très satifait des e-mails marketing de Yotpo. Nous avons été assistés par Judelyn qui a été super efficace.
July 26, 2025
I had a few questions when I first started and Rock N in the customer service team was really helpful. They explained everything clearly and even logged into my Shopify account and helped me add the terms I needed to add on the privacy policy to make sure I was verified correctly. Highly recommend so ...
Aug. 8, 2025
I have been using this app for 8 years along with their other apps, Yotpo Reviews and Yotpo Loyalty Rewards. I waited way too long to delete their clunky apps. And because I was a long time grandfathered-in member, they thought the need to disconnect my Klaviyo integration because I wasn't paying their "Premium Price". That's not MY FAULT! When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.
July 22, 2025
Merci à Lara Simpauco pour son suivi et son aide à la mise en place de ma campagne SMS !
July 17, 2025
Very reliable company and great customer service PL was able to help with minor issue very quickly and professionally.
July 17, 2025
I'm just starting with Yotpo but cannot agree to all the 5 star ratings. I find e.g. the email editor or the flow designs cumbersome and not easy to navigate. And when asking the support team often I end up with the SMS team even though I ask for the email team. Once connected to the right team it again takes a long time to get to the right answer. Not great so far. I will update this review once I have more and better experience.
July 17, 2025
Joann was very helpful with my issue. My account was blocked and she helped me add all the necessary information so that my account can get verified.
July 14, 2025
really helpful and sorted my issue straight away, thank you to PL for helpiing me
July 11, 2025
Jay was very helpful in resolving a few issues with pop ups. Was a great experience dealing with him!
July 10, 2025
They offer no help and keep you hanging when it's actually impossible to arrange the installation. I've been working on this for over a week, installing everything necessary and making changes in my Shopify store, only to be told that SMS Bump is working, even though I see nothing has come in. I've tested it several times myself, asked several people to test it for me, and received nothing at all. Even when I tell them all, I keep getting disconnected, either with someone who has nothing to do with it, or with the same person who's supposedly the higher-up (who disconnects themselves) from the service. I don't know what kind of higher-up is, but I wouldn't wish this problem on anyone else. They're only interested in good results; they don't really care about anything else.
Thank you for sharing your experience, and we're genuinely sorry for the frustration you've faced. It looks like we haven’t been able to verify your account yet due to some missing business details, which is limiting functionality. We’ve already reached out and would love to help you get everything sorted. Our support team is available 24/7 and ready whenever you are, we’re here to make this right.
July 8, 2025
I had some issues with the text messages and with the triggered emails and messages. I reached out to their customer support department and PL was awesome in helping me figure things out! If it wasn’t for her I was about to uninstall this app. Thanks so much for all of your help! Keep up the great work! She needs a raise. Thanks again!