Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,495
chart
#2,892
All reviews
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July 11, 2025
Jay was very helpful in resolving a few issues with pop ups. Was a great experience dealing with him!
July 10, 2025
They offer no help and keep you hanging when it's actually impossible to arrange the installation. I've been working on this for over a week, installing everything necessary and making changes in my Shopify store, only to be told that SMS Bump is working, even though I see nothing has come in. I've tested it several times myself, asked several people to test it for me, and received nothing at all. Even when I tell them all, I keep getting disconnected, either with someone who has nothing to do with it, or with the same person who's supposedly the higher-up (who disconnects themselves) from the service. I don't know what kind of higher-up is, but I wouldn't wish this problem on anyone else. They're only interested in good results; they don't really care about anything else.
Thank you for sharing your experience, and we're genuinely sorry for the frustration you've faced. It looks like we haven’t been able to verify your account yet due to some missing business details, which is limiting functionality. We’ve already reached out and would love to help you get everything sorted. Our support team is available 24/7 and ready whenever you are, we’re here to make this right.
July 8, 2025
I had some issues with the text messages and with the triggered emails and messages. I reached out to their customer support department and PL was awesome in helping me figure things out! If it wasn’t for her I was about to uninstall this app. Thanks so much for all of your help! Keep up the great work! She needs a raise. Thanks again!
July 7, 2025
Customer service is 100/10!! PL was wonderful to work with and the app is amazing!
July 5, 2025
I needed help verifying my Toll-Free Number and the customer service associate "Quinn" was very kind and quick when it came to helping me get verified. All in all she made it a great experience.
July 5, 2025
The app works really well and I am learning more new features every day. I had an issue with importing customers and 'ROCK" jumped right in and solved my problem right away! They were also able to make recommendations. Very grateful for the excellent service.
July 1, 2025
John D was great support. They all usually get straight to it and are helpful with any issues. Verification process is a bit hit and miss - my flows switched to draft automatically because apparently my account wasn't verified even though I thought I had followed all steps. More communication on this would be good for future. Other than that, it works just like Klaviyo and easy enough to learn. It is definitely a more budget-friendly platform.
June 30, 2025
June 28, 2025
I’ve been using SMSBump for abandoned carts, SMS marketing, post-purchase flows, campaigns and honestly, everything else. There is no real rival to this app on the market. It does it all, and it does it flawlessly. What makes it even better is the amazing support team. Today, I was assisted by Rock N, who showed exceptional patience and professionalism. They helped me solve my issue quickly and efficiently. Huge thanks to them! I’ve been in e-commerce for years, and SMSBump is simply essential if you’re serious about growing your store. Reliable, powerful, and packed with features, I couldn’t run my business without it.
June 27, 2025
Rock N helped me out so much with this app. Difficult to understand but he helped me so much. Big up to rock
June 24, 2025
Amazing support. Helped with all my question right away. Thanks to Marnie everything was done right.
June 24, 2025
Terrible Experience – Avoid Black Crow! I signed up with Black Crow based on a Yotpo recommendation, expecting a reliable and results-driven service. Unfortunately, that couldn’t be further from the truth. Once they took our money, there was zero follow-up or support. They didn’t bother to check if the system was even working or delivering any value. Trying to cancel was a nightmare — the process is deliberately difficult and frustrating. It’s clear they care more about locking you in than actually helping your business grow. Very disappointing experience. Save your time and money — look elsewhere.
June 24, 2025
Ran in to problem with account set up and validation - PL helped patiently to set up and all taken care. Thank you.
June 24, 2025
I was experiencing some issues with sms marketing and PL got it fixed in a timely manner. I am really appreciative!