Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,397
chart
#3,404
All reviews
Review RSS Feed
July 23, 2025
The customer support is too good, ( i tried other popular sms but they didnt work for me at all) but the thing about yotpo is that their customer support is too good, especially Rock N, that guy is too good at his job. Anyways thanks a lot Rock N for the help.
July 22, 2025
Merci à Lara Simpauco pour son suivi et son aide à la mise en place de ma campagne SMS !
July 17, 2025
Very reliable company and great customer service PL was able to help with minor issue very quickly and professionally.
July 17, 2025
I'm just starting with Yotpo but cannot agree to all the 5 star ratings. I find e.g. the email editor or the flow designs cumbersome and not easy to navigate. And when asking the support team often I end up with the SMS team even though I ask for the email team. Once connected to the right team it again takes a long time to get to the right answer. Not great so far. I will update this review once I have more and better experience.
July 17, 2025
Joann was very helpful with my issue. My account was blocked and she helped me add all the necessary information so that my account can get verified.
July 14, 2025
really helpful and sorted my issue straight away, thank you to PL for helpiing me
July 11, 2025
Jay was very helpful in resolving a few issues with pop ups. Was a great experience dealing with him!
July 10, 2025
They offer no help and keep you hanging when it's actually impossible to arrange the installation. I've been working on this for over a week, installing everything necessary and making changes in my Shopify store, only to be told that SMS Bump is working, even though I see nothing has come in. I've tested it several times myself, asked several people to test it for me, and received nothing at all. Even when I tell them all, I keep getting disconnected, either with someone who has nothing to do with it, or with the same person who's supposedly the higher-up (who disconnects themselves) from the service. I don't know what kind of higher-up is, but I wouldn't wish this problem on anyone else. They're only interested in good results; they don't really care about anything else.
Thank you for sharing your experience, and we're genuinely sorry for the frustration you've faced. It looks like we haven’t been able to verify your account yet due to some missing business details, which is limiting functionality. We’ve already reached out and would love to help you get everything sorted. Our support team is available 24/7 and ready whenever you are, we’re here to make this right.
July 8, 2025
I had some issues with the text messages and with the triggered emails and messages. I reached out to their customer support department and PL was awesome in helping me figure things out! If it wasn’t for her I was about to uninstall this app. Thanks so much for all of your help! Keep up the great work! She needs a raise. Thanks again!
July 7, 2025
Customer service is 100/10!! PL was wonderful to work with and the app is amazing!
July 5, 2025
I needed help verifying my Toll-Free Number and the customer service associate "Quinn" was very kind and quick when it came to helping me get verified. All in all she made it a great experience.
July 5, 2025
The app works really well and I am learning more new features every day. I had an issue with importing customers and 'ROCK" jumped right in and solved my problem right away! They were also able to make recommendations. Very grateful for the excellent service.
July 1, 2025
John D was great support. They all usually get straight to it and are helpful with any issues. Verification process is a bit hit and miss - my flows switched to draft automatically because apparently my account wasn't verified even though I thought I had followed all steps. More communication on this would be good for future. Other than that, it works just like Klaviyo and easy enough to learn. It is definitely a more budget-friendly platform.
June 30, 2025
June 28, 2025
I’ve been using SMSBump for abandoned carts, SMS marketing, post-purchase flows, campaigns and honestly, everything else. There is no real rival to this app on the market. It does it all, and it does it flawlessly. What makes it even better is the amazing support team. Today, I was assisted by Rock N, who showed exceptional patience and professionalism. They helped me solve my issue quickly and efficiently. Huge thanks to them! I’ve been in e-commerce for years, and SMSBump is simply essential if you’re serious about growing your store. Reliable, powerful, and packed with features, I couldn’t run my business without it.
June 27, 2025
Rock N helped me out so much with this app. Difficult to understand but he helped me so much. Big up to rock