Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,397
chart
#3,404
All reviews
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June 24, 2025
Amazing support. Helped with all my question right away. Thanks to Marnie everything was done right.
June 24, 2025
Terrible Experience – Avoid Black Crow! I signed up with Black Crow based on a Yotpo recommendation, expecting a reliable and results-driven service. Unfortunately, that couldn’t be further from the truth. Once they took our money, there was zero follow-up or support. They didn’t bother to check if the system was even working or delivering any value. Trying to cancel was a nightmare — the process is deliberately difficult and frustrating. It’s clear they care more about locking you in than actually helping your business grow. Very disappointing experience. Save your time and money — look elsewhere.
June 24, 2025
Ran in to problem with account set up and validation - PL helped patiently to set up and all taken care. Thank you.
June 24, 2025
I was experiencing some issues with sms marketing and PL got it fixed in a timely manner. I am really appreciative!
June 20, 2025
Marine was very helpful and her customer service as a whole was fantastic!!
June 19, 2025
Marnie was great she walked me through my verification process and got me the help I needed! Very polite and quick!
June 19, 2025
I have been having issues with my sms and email flow. PL jumped right in with sms and help me solve the issue. Thank you all for always being there, available and engaged to give us a hand.
June 18, 2025
This transition has not gone as planned—and it has cost us big time. Since switching to Yotpo Email, we’ve lost over $50,000 in email revenue, due to a botched migration that we were told would take 1 month… it’s now dragging into month 3. Yotpo admitted we were right, but only credited us $3,369 out of the full losses—even though we followed all their guidance. They explicitly told us it was safe to leave Klaviyo. It wasn’t. Our email performance dropped immediately, and fixing it has drained hours of internal time. To make matters worse, they never disclosed we’d need to pay $2,286 per year for a third-party Zapier app just to keep using Attentive SMS—even though we made it crystal clear from day one that we weren’t switching SMS platforms. Now they’re saying they’ll “make sure future sales reps don’t forget to disclose this.” That’s not a solution—that’s a warning to everyone reading this. We’re even considering legal action because the financial and operational damage is ongoing. If you're thinking about leaving Klaviyo, DON’T. I regret this decision every day.
June 18, 2025
Rock N helped me resolve a pop up issue very quickly. Their customer service in general is very responsive and helpful
June 11, 2025
Big thanks to PL from the Yotpo tech support team - super helpful and efficient! They helped me setup a few things that I wasn't able to do. Really appreciate the support and level of care!
June 10, 2025
THANK YOU MELVIN. Thes best custmer service ever!!!! WOW. I am soooo grateful. He helped me within seconds what I had issues with for days. THANK YOU THANK YOU THANK YOU
June 9, 2025
Pretty good app with a wide mix of tools to gather subscribers in multiple ways across their shopping journey. Jay was fantastic at answering a few questions and getting me up to speed on a few setup questions I had.
June 7, 2025
Princess was really helpful and understood my issue with closed store so she could help me to do the transfert quickly thank you very much
June 6, 2025
This app has charged me multiple times for so-called “test” SMS messages that I never triggered myself. There was no warning that these test messages would deduct from my credit balance. Total red flag. I contacted support three times, and all I got were generic, copy-paste replies with no real solution or refund. They completely ignore the actual issue. On top of that, my customers received SMS messages in the wrong language, while emails in the same flow worked perfectly. The SMS part is clearly broken or misconfigured, but I got charged anyway, even for messages that were never delivered (status: pending). This app is not transparent, support is useless, and billing is shady. Until they fix this, I strongly recommend avoiding it.
Thank you for your feedback, and we're sorry for the inconvenience you experienced. After reviewing, we found the SMS charges and language settings were due to the flow's configuration, not a technical issue. We’ve since worked together to update the setup to better match your needs. We’re glad the issue is now resolved, and we're here if you need anything else.