Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,397
chart
#3,418
All reviews
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June 2, 2025
Toujours au top, un suivi et une assistance merveilleuse ! Je recommande fortement et merci encore pour l'aide Melvin !
May 29, 2025
PL helped me setup my browse abandonment quickly. Looking forward to see if it generates additional sales.
May 28, 2025
John D was a lot of help! I needed help with something and he was quickly able to answer all of my questions and solve my problem as quick as possible. Customer service was top notch! Never have to worry able any questions I have because someone is always there to help me.
May 28, 2025
I'm only just getting started, but the user interface of the app is clear and easy to navigate. I had a few questions when I first started and Rock N in the customer service team was really helpful. They explained everything clearly and even logged into my Shopify account and helped me add the terms I needed to add on the privacy policy to make sure I was verified correctly. Highly recommend so far!
May 27, 2025
I reached out to Yotpo support and was working with PL. She helped me input the correct terms for the privacy policy and TOS. This was very helpful as I needed to verify my toll free number. Thank you for the help and getting the TFN process started for me!
May 26, 2025
Princess was very prompt with her responses. She helped get the account verified. Great customer service.
May 15, 2025
I've been using the application since 2020 (SMS Bump at the time) and now, for no reason at all, the flows of abandoned cart are no longer being sent. The support is useless.
Thank you for being with us since 2020, we truly value your loyalty and long-time support. We’re really sorry to hear about the issue with your abandoned cart flows and that your recent support experience didn’t meet expectations. We’ve reached out via email and followed up to offer a meeting so we can personally help troubleshoot and resolve the issue. We haven’t heard back yet, but we’re still here and ready to assist whenever you’re available. Your experience matters to us, and we’d love the opportunity to make things right. Please feel free to reply to our email or reach out through our support channels, and we’ll make sure your case gets attention.
April 30, 2025
I had never used the chat/support feature before today. John D. was extremely helpful and solved my issue quickly!
April 22, 2025
I created an email template, and it completely vanished—just disappeared. Thankfully, I had sent a test email to myself from the campaign, so support was able to help recreate it. After we finished the email campaign, we wanted to follow up with subscribers who didn’t open the first email. Unfortunately, the platform doesn’t offer this feature, which is a pretty standard option in most email marketing tools. I requested a refund of $7.50 since we couldn’t use that key functionality, but they did not honor the request.
April 22, 2025
PL was awesome and answered my questions quickly. She helped me update my website with ease to get Verified. Love this app!
April 21, 2025
The app works really well and I am learning more new features every day. I had an issue with importing customers and 'PL" jumped right in and solved my problem right away! Very grateful for the excellent service.