Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,495
chart
#2,892
All reviews
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May 27, 2025
I reached out to Yotpo support and was working with PL. She helped me input the correct terms for the privacy policy and TOS. This was very helpful as I needed to verify my toll free number. Thank you for the help and getting the TFN process started for me!
May 26, 2025
Princess was very prompt with her responses. She helped get the account verified. Great customer service.
May 15, 2025
I've been using the application since 2020 (SMS Bump at the time) and now, for no reason at all, the flows of abandoned cart are no longer being sent. The support is useless.
Thank you for being with us since 2020, we truly value your loyalty and long-time support. We’re really sorry to hear about the issue with your abandoned cart flows and that your recent support experience didn’t meet expectations. We’ve reached out via email and followed up to offer a meeting so we can personally help troubleshoot and resolve the issue. We haven’t heard back yet, but we’re still here and ready to assist whenever you’re available. Your experience matters to us, and we’d love the opportunity to make things right. Please feel free to reply to our email or reach out through our support channels, and we’ll make sure your case gets attention.
April 30, 2025
I had never used the chat/support feature before today. John D. was extremely helpful and solved my issue quickly!
April 22, 2025
I created an email template, and it completely vanished—just disappeared. Thankfully, I had sent a test email to myself from the campaign, so support was able to help recreate it. After we finished the email campaign, we wanted to follow up with subscribers who didn’t open the first email. Unfortunately, the platform doesn’t offer this feature, which is a pretty standard option in most email marketing tools. I requested a refund of $7.50 since we couldn’t use that key functionality, but they did not honor the request.
April 22, 2025
PL was awesome and answered my questions quickly. She helped me update my website with ease to get Verified. Love this app!
April 21, 2025
The app works really well and I am learning more new features every day. I had an issue with importing customers and 'PL" jumped right in and solved my problem right away! Very grateful for the excellent service.
April 19, 2025
John D was heklpful and kind with me, he answered all my doubts.Thank you!
April 19, 2025
Rock N helped me get verified which was not happening. He was very informative and made the steps easy for me.
April 16, 2025
I haven't had the chance to fully test this app's functionality yet, as I am still setting up everything in preparation to launch my Shopify store. What I can say is that the customer service has been very helpful, clear, and instructive, especially John D. I would give their service 5 stars. However, though the app itself feels very robust in its functionality, it feels clunky and difficult to navigate. I would say it's not very intuitive or user friendly, though I can still technically do what I need to with it. I found other pop-up apps much more intuitive than this one, and there are small things in the design features that annoy me, like how big the floating button is for its pop-ups without the option to change its size or to change the size of the pop-up itself. But ultimately I still begrudingly chose to go with Yotpo because of the comprehensiveness of what it can provide in email campaigns (its integration with Canva was one thing I really liked), sms marketing options, automated flows, and analytics.
April 10, 2025
So far I am enjoying this app. With great customer service reps like Melvin, navigating through this new software will be easy to learn! Thank you Melvin for all your help :)
April 9, 2025
We have only just downloaded the app today, but we were getting a bit confused here and there so we reached out for tech support, and Quin was an immense help. They were attentive, quick to respond, understanding of our many questions, and was overall a delight. Really hlped us get things started and we cannot wait to move forward using this app.
April 9, 2025
The app is terrible, I have spent many weeks to setup and raised many tickets to support. After follow all of their guidance, the simple Abandoned Checkout Flow still does not work. dont understand why there are too many good reviews. Customer service agents have no ideas about their app. Poor support, wasting alot of time. After getting all of my customer emails, the app can not do anything.
We're sorry to hear about your experience. The Abandoned Checkout Flow isn’t working because your account’s compliance requirement is still incomplete. We tried reaching out, but didn’t hear back from you. We're here and ready to help anytime you're open to continuing, and we'd love the chance to turn this around. We understand setup issues can be frustrating, and we truly want to make this right. Please don't hesitate to contact us, our team is here to support you.