Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,399
chart
#3,418
All reviews
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April 19, 2025
Rock N helped me get verified which was not happening. He was very informative and made the steps easy for me.
April 16, 2025
I haven't had the chance to fully test this app's functionality yet, as I am still setting up everything in preparation to launch my Shopify store. What I can say is that the customer service has been very helpful, clear, and instructive, especially John D. I would give their service 5 stars. However, though the app itself feels very robust in its functionality, it feels clunky and difficult to navigate. I would say it's not very intuitive or user friendly, though I can still technically do what I need to with it. I found other pop-up apps much more intuitive than this one, and there are small things in the design features that annoy me, like how big the floating button is for its pop-ups without the option to change its size or to change the size of the pop-up itself. But ultimately I still begrudingly chose to go with Yotpo because of the comprehensiveness of what it can provide in email campaigns (its integration with Canva was one thing I really liked), sms marketing options, automated flows, and analytics.
April 10, 2025
So far I am enjoying this app. With great customer service reps like Melvin, navigating through this new software will be easy to learn! Thank you Melvin for all your help :)
April 9, 2025
We have only just downloaded the app today, but we were getting a bit confused here and there so we reached out for tech support, and Quin was an immense help. They were attentive, quick to respond, understanding of our many questions, and was overall a delight. Really hlped us get things started and we cannot wait to move forward using this app.
April 9, 2025
The app is terrible, I have spent many weeks to setup and raised many tickets to support. After follow all of their guidance, the simple Abandoned Checkout Flow still does not work. dont understand why there are too many good reviews. Customer service agents have no ideas about their app. Poor support, wasting alot of time. After getting all of my customer emails, the app can not do anything.
We're sorry to hear about your experience. The Abandoned Checkout Flow isn’t working because your account’s compliance requirement is still incomplete. We tried reaching out, but didn’t hear back from you. We're here and ready to help anytime you're open to continuing, and we'd love the chance to turn this around. We understand setup issues can be frustrating, and we truly want to make this right. Please don't hesitate to contact us, our team is here to support you.
April 6, 2025
I had such an amazing experience thanks to Princess S ! She was super knowledgeable, friendly, and went the extra mile to make sure I had everything I needed. Her support made the whole process smooth and stress-free. It's rare to come across someone so dedicated and professional. Huge thank you to Princess —your help truly made a difference!
April 4, 2025
The customer service has been great. I ran into some issues with getting my verification of my number. Customer service jumped on and walked me through the issue and got it resolved. Love this app. It has been great for my business.
April 1, 2025
PL was so sweet and nice to work with she helped me through and through with perfectly explained steps that solved my issue is a jif! Never had a easier support process thank you Princess for peaching my day!
March 31, 2025
Great Customer Service and Great App. They will make sure that the app is working correctly on your website and everything is set up properly. It is a five star app!
March 26, 2025
Visited with a couple of reps, and got no where BUT then Rock N helped me!!! Really knocked it out of the park and made it simple. Walked me through step by step instead of just sending me to a tutorial!
March 25, 2025
My experience with Yopto Email Marketing & SMS has been really good, I am new to all of this and did not know where to start. I needed help and went on the chat assistance. The person helping me was PL and was really helpful, I appreciate the help I got and would give PL a 10/10 and 5 stars. Thank you PL.
March 24, 2025
Jay was very helpful in fixing the flow trigger issues I had in our account. His swift responsiveness and good customer service communication while handling the issue were top-notch. I look forward to always meeting him whenever I face any issue in the future.
March 23, 2025
Tried moving over from Klaviyo and had the worst experience and worst customer service I've ever dealt with (John D.). Would not recommend at all
We’re truly sorry to hear about your experience and understand your frustration. Our goal is always to provide the best possible support, and we regret that our support representative was not able to meet your expectations. We’ve reviewed the session, and while we believe there may have been some misunderstandings, we recognize that your frustration wasn’t addressed quickly enough. We’ve since reached out to offer further assistance, and we’d love to connect with you to resolve any issues. Your satisfaction is really important to us!
March 20, 2025