Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,494
chart
#2,892
All reviews
Review RSS Feed
March 13, 2025
A pretty good app that helps with communicating with customers and announcing sales and such! I had an issue with logging in and accidental charges, and John D. helped me resolve it quickly and they will be refunding me, which I very much appreciate!
March 11, 2025
Joanne was great in helping me get my email set up just the way I wanted it. This is a fantastic service!
March 10, 2025
John D was very helpful and professional! SMS bump is great for marketing and pricing is also amazing!
March 9, 2025
Princess S was so patient in helping me set up the SMS feature after being rejected
March 7, 2025
I had a complicated issue, and Jay went above and beyond to help me resolve it. His expertise, patience, and clear communication made the entire process smooth. I truly appreciate his dedication and professionalism. If every support experience was like this, tech issues would be a breeze! Thanks again, Jay!
March 5, 2025
had some issue when joined but Joanne was very good at sorting them all out quickly.
March 4, 2025
Great app, great support. Rock N helped super fast, and helped fix my issue -- thank you!
March 4, 2025
I wanted to use abandoned checkout emails, so I set everything up, only to later realize that the emails weren’t being sent. I contacted support, and they informed me that my account was not validated—something that was never mentioned anywhere. When I asked them to validate it, they insisted that I needed to add SMS marketing policies to my store policies, even though I only wanted to use email marketing. I don’t see why this should be required for email-only users. Very frustrating experience.
Thank you for your feedback, and we’re sorry for the frustration this caused. It looks like during onboarding, the “SMS & Email” feature option was selected, which triggered SMS compliance requirements. We understand this wasn’t clear upfront, and we’re here to help! We can assist you in ensuring everything is set up for email-only use. Please feel free to reach out, we’re happy to help you get things sorted!
Feb. 26, 2025
I had an amazing experience with PL while verifying my account. Their team was incredibly helpful, responsive, and made the entire process smooth and stress-free. They provided clear guidance and ensured everything was handled efficiently. I truly appreciate their professionalism and support—highly recommend their service!
Store
My Store
Using app
2 days
Feb. 26, 2025
I had an issue with not being able to respond to a customer message. I got a customer service person within minutes and the problem was fixed in seconds. Thank you!!!
Feb. 26, 2025
My experience with Quin was AMAZING i cant complain from start to finish and had the most patience thank you Quin the the BEST i hope to get you again bc you are AMAZING
Feb. 20, 2025
ABSOLUTELY USELESS , DOESN'T WORK, THE SUPPORT IS ALSO NOT AVAILABLE AND THEY CUT AND CHARGE MONEY AND THE APP DOESNT WORK
We’re really sorry to hear about your experience. Our app is working as intended, and we’ve tried to reach out to you to offer assistance and set up your account to meet your expectations. Please feel free to get in touch with us anytime and we’re here to help and ensure everything works smoothly for you!