Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,399
chart
#3,418
All reviews
Review RSS Feed
March 4, 2025
I wanted to use abandoned checkout emails, so I set everything up, only to later realize that the emails weren’t being sent. I contacted support, and they informed me that my account was not validated—something that was never mentioned anywhere. When I asked them to validate it, they insisted that I needed to add SMS marketing policies to my store policies, even though I only wanted to use email marketing. I don’t see why this should be required for email-only users. Very frustrating experience.
Thank you for your feedback, and we’re sorry for the frustration this caused. It looks like during onboarding, the “SMS & Email” feature option was selected, which triggered SMS compliance requirements. We understand this wasn’t clear upfront, and we’re here to help! We can assist you in ensuring everything is set up for email-only use. Please feel free to reach out, we’re happy to help you get things sorted!
Feb. 26, 2025
I had an amazing experience with PL while verifying my account. Their team was incredibly helpful, responsive, and made the entire process smooth and stress-free. They provided clear guidance and ensured everything was handled efficiently. I truly appreciate their professionalism and support—highly recommend their service!
Store
My Store
Using app
2 days
Feb. 26, 2025
I had an issue with not being able to respond to a customer message. I got a customer service person within minutes and the problem was fixed in seconds. Thank you!!!
Feb. 26, 2025
My experience with Quin was AMAZING i cant complain from start to finish and had the most patience thank you Quin the the BEST i hope to get you again bc you are AMAZING
Feb. 20, 2025
ABSOLUTELY USELESS , DOESN'T WORK, THE SUPPORT IS ALSO NOT AVAILABLE AND THEY CUT AND CHARGE MONEY AND THE APP DOESNT WORK
We’re really sorry to hear about your experience. Our app is working as intended, and we’ve tried to reach out to you to offer assistance and set up your account to meet your expectations. Please feel free to get in touch with us anytime and we’re here to help and ensure everything works smoothly for you!
Feb. 18, 2025
Quin was great and provided me with all the links I needed for verification. Quin was able to get everything over to me quickly and the whole process was completed quicker than I thought! This app as a whole has been our go to marketing resource and we are still learning more about all it can do.
Feb. 16, 2025
PL is very helpful and always helps with any problem I face with the app I do recommend this app and her assistance
Feb. 16, 2025
John D did a great job helping me to verify my number and start using the app. Very fast responses and friendly chat.
Feb. 14, 2025
Quin was very helpful today in setup of app. We were new to SMS app it was very user friendly and process was easy to navigate with her help.
Feb. 12, 2025
Marnie was extremely helpful with setting up my flows to ensure the customer was being directed how I wanted them to. Thank you!
Feb. 11, 2025
Rock gave me such a smooth customer service he was so helpful with the verification of the toll free number great service !
Feb. 9, 2025
The app purposely reports fake ROI data to incentivise you to spend more on sent emails. When we contacted them showing fake ROI reports on orders that were included in results despite having nothing to do with sent email campaigns they only said that they could not provide information on how the data is calculated and closed the ticket. We're reporting them for a gross violation of the Shopify Partner Agreement, and hopefully, we'll see them gone from the Shopify app store soon. According to our legal, knowingly providing fake ROI reports to manipulate you into increased spending meets a legal definition of fraud, so we will likely take matters further.
Thank you for meeting us earlier this week and sharing your thoughts. We greatly value your feedback about our attribution model and we will continue to develop and improve our Product in accordance with the Shopify guidelines. We hope we can restore your trust and are here for any other questions.
Feb. 7, 2025
I recently had a great experience with Yotpo’s chat support. The representative was patient, knowledgeable, and resolved my issue quickly. They provided clear explanations, offered helpful resources, and ensured I fully understood the solution. I appreciate the efficient and friendly service, and would highly recommend Yotpo’s support team to others!