Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,397
chart
#3,404
All reviews
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April 18, 2026
This app used to be great, but now I am unable to get support and was charged for an unusable product. I can no longer recommend this app to users.
Hi Grumpy Dog Club, thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for. We just emailed your inbox to discuss a solution and make things right for you. We value your business and hope to turn this experience around! Best, Yotpo
April 5, 2026
Mark Horrocks Attachments 12:29 PM (2 minutes ago) to Shopify Hi, Please see screenshot I removed the app Yotpro sms capture and I am still receiving a popup. My website chevanderwheil.com is corrupted. Thanks, Mark Horrocks 07973-786657
March 31, 2026
Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations. During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered: A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error. Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards. Despite the urgency, there was prolonged back-and-forth on what could be provided and how. Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case. The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation. Our opinion: When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most. In our case, we did not feel adequately supported when it mattered most. If your business relies on SMS/email platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing. Team WOLFpak
Hi WOLFpak, We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective. We take situations involving legal matters very seriously and worked closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation. To clarify a few points for transparency: The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it. We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account. We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings. Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel. We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios. We appreciate the time we worked together and remain committed to resolving the matter at hand. — The Yotpo Team
April 11, 2026
COBRAN LO QUE QUIEREN, SIN RESULTADOS Y ENCIMA COMO NO TE ENTERES TE ARRUINAN. NO USEIS ESTO EN LA VIDA. pero es que con la aplicacion desinstalada aun siguen cobrando. ESTAFADORES
March 11, 2026
Nov. 3, 2025
Cant access anymore... I had a balance $70... And support email direct to a form I cant even login.. Well done!
Aug. 3, 2025
Yotpo is an impressive company and today Eleen gave fast and helpful support to make changes after upgrading to a new theme. Thanks so much!
Aug. 3, 2025
Amazing customer service, they really helped me understand the app. Great app
Aug. 3, 2025
A really nice email and sms tool for ecommerce and the best part is the customer support, "PL" helped me a lot specifically, thanks!
Aug. 1, 2025
Très satifait des e-mails marketing de Yotpo. Nous avons été assistés par Judelyn qui a été super efficace.
July 26, 2025
I had a few questions when I first started and Rock N in the customer service team was really helpful. They explained everything clearly and even logged into my Shopify account and helped me add the terms I needed to add on the privacy policy to make sure I was verified correctly. Highly recommend so ...
Aug. 8, 2025
I have been using this app for 8 years along with their other apps, Yotpo Reviews and Yotpo Loyalty Rewards. I waited way too long to delete their clunky apps. And because I was a long time grandfathered-in member, they thought the need to disconnect my Klaviyo integration because I wasn't paying their "Premium Price". That's not MY FAULT! When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.