Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,495
chart
#2,903
All reviews
Review RSS Feed
Sept. 6, 2024
Quin was very helpful in helping me resolve some minor issues. I love this app have been using it for many years.
Sept. 6, 2024
Yotpo support was very helpful and was very quick to reply and solve my issues. Melvin was extremely helpful and effective in addressing my concern. He offered clear guidance and guided me step by step through the resolution process.
Sept. 5, 2024
The support team is proactive. Marnie is very attentive and guides through the whole procedure
Sept. 4, 2024
Quin was amazing! She helped me through the whole setup process and was glad to despite me being a boomer Thanks a lot Quin Love YOTPO
Sept. 3, 2024
John D is a top man! Helping me verify my account and guilding me through the app
Sept. 3, 2024
Marnie was very helpful with getting me setup
Store
My Store
Using app
5 days
Sept. 3, 2024
Support was awesome Jay helped me to validate my account with patience and efficiency!
Sept. 2, 2024
i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.
Sept. 2, 2024
Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.
Sept. 2, 2024
Princess was really helpful she help me with my verification. It was so great this my first time using the app Big Thank PL
Sept. 2, 2024
Very helpful support via online chat, PL particularly ensured that all my queries were dealt with appropriately. I would recommend Yotpo