Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,398
chart
#3,385
All reviews
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Sept. 2, 2024
i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.
Sept. 2, 2024
Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.
Sept. 2, 2024
Princess was really helpful she help me with my verification. It was so great this my first time using the app Big Thank PL
Sept. 2, 2024
Very helpful support via online chat, PL particularly ensured that all my queries were dealt with appropriately. I would recommend Yotpo
Sept. 1, 2024
John D provided a welcoming and amazing customer service experience. This app is very easy to use and the help is quick and thorough.
Sept. 1, 2024
Marnie was very helpful, straightforward, and friendly overall just amazing.
Sept. 1, 2024
Great app as far as i know, its working pretty fine, John D is a great support
Aug. 31, 2024
Un service support parfait et à l'écoute ! Je remercie tout particulièrement Rock N pour son aide.
Store
Ma boutique
Using app
About 2 hours
Aug. 30, 2024
best!!! I tried Klaviyo, Mailchimp, Seguno, pushowl in one day, all of those famous apps have issues. Thank you devs!!! you understand what users need and this app is amazing and touches the ground!!! keep going!!
Aug. 30, 2024
Consiglio questa applicazione, già abbastanza conosciuta per chi fa SMS marketing. Inoltre, non è necessario sottoscrivere un abbonamento: si pagano solo gli SMS inviati dall’automazione. Ringrazio Rock del supporto clienti per aver chiarito in modo efficace i miei dubbi su alcuni aggiornamenti dell'app.
Aug. 29, 2024
Have to say I'm very pleased with the assistance I received from Princess... thank you!!!
Aug. 29, 2024
princess help me today and i am glad talking to her sheis so kind and helpful. she resolve every issue very kindly patiently she is a rockstar.
Aug. 29, 2024
Very reliable app. Customer service is good PL help me with my verfication process
Aug. 29, 2024
Been using their app for years now and I'm still amazed on how great their customer support is, especially Mr. Mevlin, thanks for assisting my on my concern
Aug. 28, 2024
Melvin really got right to the point when I needed assistance and helped me right away. Great customer service!