Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,397
chart
#3,385
All reviews
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July 11, 2024
don't know if it works but it would be goof if it was easier to use and n needs a little bit more work
July 16, 2024
I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging: Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service. Mandatory Address in Footer: I was informed that it is mandatory to include an address in the email footer, which is inconvenient for a home-based business. Test Email Issue: I was unable to send myself a test email to verify the email automation, and received a message to "contact support or try again." Initially, I received responses to my first 2-3 questions. However, when I faced the issue of sending a test email, I tried to reach their live agents. The system showed that I was third in line, but when it was my turn, I received a message that agents were unavailable. After that, whenever I tried to contact them again, I was immediately informed that their agents were unavailable, without being placed in a queue. It’s frustrating to spend so many hours just to get set up, only to face these obstacles and lack of support on the very first day. Imagine testing it; it’s your first day, and they already blacklist you after making you spend so many hours just to get it set up! Edit: I tried contacting their live agents from another email and it worked, confirming that they did blacklist me already, for having questions! Wow- moving on to a different marketing tool, their loss! UPDATE: They responded to my review saying that they had responded to my message and that I'm the one who didn't respond. My email is empty, logged into their app again just to see if they really responded, the answer is no, its crickets, its empty. I understand that they need to counter negative reviews for their reputation but to lie? I have no words left.
Thank you for sharing your experience as you prepare to launch your new store. We understand the importance of having your marketing tools ready and apologize for the challenges you faced. We strive to ensure that our users have a seamless experience with our app and encourage reaching out with any questions or assistance needed. Our chat processes are automated to maximize efficiency and assist as many users as possible. We guarantee you that we do not block any Users who try to reach out to us. As we investigated, our agents were momentarily unavailable when you reached out. Our agent sent you a follow-up email to ensure continued communication despite the missed chat but have not heard back from you. Authenticating your domain is not as complex as you may think, we would love to get in touch with you and guide you through this process. If you'd prefer articles, you can check them here: https://support.yotpo.com/docs/adding-a-sending-domain. Please feel free to respond to our email as we are here to help and support you in any way we can, we appreciate your understanding and patience. We hope to hear from you soon.
July 11, 2024
I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great! I highly recommend this app!
July 11, 2024
Setting up Yotpo has been a breeze thanks to my helpful support rep, PL. I'm looking forward to getting a lot of use out of the app. There are tons of templates and workflows already built out for you at each stage of the customer journey, so it is going to save a lot of time and brain power. I still have to gain customers to see it in action, but so far, so good!
July 11, 2024
John D and his team assisted me in setting up a pop-up on my store which offers a percentage discount to new and existing customers who sign up for email and SMS. I do think the App can increase customer visits and can increase customer sales but I have no experience with the app. I would like to get a more proactive approach from the team to advise me or recommend the best actions I need to take on the free plan or the most cost-effective options available to improve the operation of my website.
July 10, 2024
Melvin was a massive help to setting up my toll free number. The process was easier than making a sandwich. Definitely couldn't have done it without their great help and great attitude.
July 10, 2024
Quin was a big help! So far the app is pretty user friendly, just has a bit of a learning curve. SMS and email automation will be great for my little shop!
July 9, 2024
I was helped by Quin, she was super nice, patient, and helpful with account verification
July 9, 2024
Customer service was great thanks to ROCK N. Very helpful and patient with me
July 8, 2024
Amazing customer service! Marnie E helped me activate my account and answered all my questions, grateful for her attention.
July 8, 2024
App is user friendly, and the customer service is great their agents are very patient and to the point, especially Marnie!
July 8, 2024
I love this app! Utilizing the SMS messaging has been a fantastic marketing tool for my retail shop. I appreciate that you can attach pictures and include your shop link. Customer service was helpful and quick to respond (thank you, Marnie E). I highly recommend this app to other Shopify users for their marketing needs!
Store
My Store
Using app
About 1 hour
July 8, 2024
I really liked the service. Everything is clear, fast and professional. Special thanks to Joann C for the speed of service!!!