All reviews

Rating Breakdown

  • 5
    69% (1,654 ratings)
  • 4
    3% (65 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (47 ratings)

Reviews with Text

  • 98% (1,751)
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5 / 5 Share

July 8, 2024

Thank you Joann C for going above and beyond to help me on this :)

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 7, 2024

I chatted with John D to help me get set up and he was very polite and efficient.

Using app

33 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

July 7, 2024

Chatting with Marnie was great as she replied very quickly and was incredibly nice. Got my account verified fast! Can't wait to start using Yotpo's services with my business.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2024

PL was great, kind, and quick. She helped me quickly and gave me simple directions to resolve the issue. I wish all customer service was like this!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2024

Thanks Marnie. Easy to use as well as fast replies and services

Using app

About 1 hour

Total reviews

4

Average rating

5.0

1 / 5 Share

July 7, 2024

This app is poor! They fail to provide valid IPv4 addresses needed for domain validation to send emails. Additionally, their chat support is merely an unhelpful bot that repeatedly says it doesn't understand the question.

Using app

19 minutes

Total reviews

32

Average rating

2.3

5 / 5 Share

July 6, 2024

Easy to set up! John D was amazing and thorough! Thank you!

Using app

38 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

July 6, 2024

Quin knows her stuff! She's extremely familiar with the features and products this application has to offer. I had previously contacted support for the same issue to no avail, however Quin was able to identify the feature I was searching for in less than 5 minutes. Great job!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

Had big difficulties. Great support. Especially from Rock. Amazing service

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

The support very helpful, thanks Regie !

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

Regie C, mate thanks for the support i appreciate it it was pretty helpful give this guy a raise he deserves it i was very well served

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2024

Quin was amazing! fast and easy communication.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2024

Quin was very helpful and efficient!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

Rock was incredible !!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

Regie was so patience with me, thank so much

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

Customer service is perfect

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

Regie was very helpfull with veryfying my account to send sms. Very nice app and step by step explained.

Store

Booster

Using app

20 minutes

Total reviews

13

Average rating

4.7

1 / 5 Share

July 4, 2024

BE AWARE this company they charge me 199$/m. more than a ONE year while i was on a FREE PLAN. I escalated several times this problem but since now NEVER get answer and REFUND! WATCH OUT, this is PURE SCAM will notify Shopify relevant team !

Using app

Over 2 years

Total reviews

15

Average rating

1.5

5 / 5 Share

July 10, 2024

Honestly, not only is this app amazing, but its staff are EXTREMELY helpful and friendly. Whether it's 2pm or 2am, they're always there to assist! Thanks so much John D, Melvin F, Marnie, Rock N and PL for the great help :)

Using app

18 days

Total reviews

4

Average rating

5.0

5 / 5 Share

July 4, 2024

Yotpo is all you need for email and SMS marketing. They have everything, plus their support is very quick and always helps when needed. "Reggie" in support is the best!

Using app

7 days

Total reviews

1

Average rating

5.0