Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,493
chart
#2,910
All reviews
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June 3, 2024
Great app and great support. Special thanks to Marnie for the quick assistance and good advices.
June 3, 2024
If I could put 0 stars, I would. Extremely disappointed in the customer service of this company. I had been using a variety of Yotpo apps for years now, and had switched over my SMS service to Mailchimp as of the holidays 2023. My last use of Yotpo's SMS app was Black Friday 2023. Randomly, on a Sunday evening, on May 12th 2024, my Yotpo account says it sent out a random "automation" to all of my SMS subscribers without my consent. I had never sent up any type of automation, and even after checking my account, could not identify what was "setup" or "sent". What I did notice though is that I was had SIX $20 recharges made to send these mysterious texts. (BTW, my own phone number is one of the numbers within the list and I hadn't received any text from this "campaign".) When I reached out to Yotpo to ask for assistance and a refund for this unauthorized charges, they simply blamed the fact that my auto-recharge option was still on, and so despite me not ever creating this "campaign" and them being unable to even figure out on their end how it was created or by who, I am still responsible for paying these recharges for an automation "sent" in error. But again, as I have said above. I never received a text from this campaign, and others who I know personally that also had a phone number on our list didn't either. I am out $120 for a campaign I never set up, a campaign that Yotpo cannot figure out how was setup, and a campaign that I am not even convinced truly sent to anyone at all. And Yotpo refuses to refund me. Despite my years of loyalty and despite no proof showing that this wasn't an error on their systems part. If I were you, I would run. Find a different app with a company who cares about their customers and stands behind making their own flaws corrected.
June 3, 2024
Great app. Very easy to use and if you need help with anything the support team responds very quickly and stays connected until your issue is resolved. I worked with Quin today on a issue and it was a pleasure! She send me a video instuctions on how to fix the issue. Thank You Quin!
June 2, 2024
customer service is fantastic, John D was able to help me out so fast with any issues that needed resolving for my website to provide SMS messaging, thank you John!
June 1, 2024
I installed yotpo today for my website, cannot say how incredibly impressed I am at the support with setting this up for the first time, it was literally all done for me. Absolutely incredible. I can't wait to start using this and seeing what else this program can do to support my website!
June 1, 2024
Joann C was very fast and efficient, and most importantly, resolved my concern.
May 31, 2024
Good Support, this app is a must-have and their support is very friendly and assistive ! Thank you regie :)
May 30, 2024
Quick, Helpful customer service! Quin was able to help me in the right direction as far as getting my TFN verified. Excited to be approved and finish setting up my sms campaigns!