Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,493
chart
#2,910
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May 30, 2024
elle est abordable efficace rapide avec et c'est la première fois que je vois ca un vrai service client Joann C a été super gentil.
May 30, 2024
Love the live chat option. Customer service is great and the way that it shows wait time for the chat is nice. Rock assisted me and did a wonderful job.
May 30, 2024
Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware! This guys don't know the difference between cart abandoning reminder and marketing email.... If you use their service you risk to loose a lot of revenue!
Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers. There are certain triggers, such as Order Created, Shipped, and Delivered, that are considered transactional. For these, we will send messages even if the shopper is not a subscriber, as they are essential for completing the purchase process and providing updates on their orders. However, this is not the case for the Abandoned Checkout trigger. This type of message is considered marketing communication as it is an attempt to secure a purchase or drive revenue, and therefore, we require the shopper's consent to send these reminders. Adhering to these regulations is crucial for maintaining compliance and protecting your business in the long term. We regret any inconvenience this may have caused and assure you that we are committed to helping you achieve your business goals. Please let us know how we can assist you further, and we will do our utmost to ensure your satisfaction and success. Thank you for your understanding and continued partnership.
May 30, 2024
BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD! This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing! Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D Tried to explain that, no luck.
We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively. To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business. We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines. Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can. Thank you for your continued partnership.
May 30, 2024
One of the fastest, most pleasant and best service. Thank you very much Miss Quin for such a precise job. This madam has a big heart and from her communication a person begins to feel significant and respected, not to mention the quick service provided to verify my account. In short, save and encourage such wonderful employees
May 30, 2024
This app is wonderful especially for a free App! It greatly improves the standard functionality of the default Shopify mail once you get the hang of it its pretty easy.
May 29, 2024
Easy set up & great customer service. Thank you Regie for your patience and kind assistance through the process of setting up.
May 29, 2024
Thanks PL for the help and getting my site back up and running to send messages and connecting with my subscribers!
May 29, 2024
I had a fantastic experience with the support team. They were incredibly quick, fast, friendly, and helpful, which made a huge difference for me. I was particularly impressed by John D, who not only was thoughtful but also demonstrated a wealth of experience in providing assistance.
May 29, 2024
Its a good app, I have heard lots of great things about it and i tried it out for myself and they delivered, customer support was really good too "John D" was very friendly and quick
May 28, 2024
only gave it a 4 star because I havent put it to use yet, however, thanks to Regie the setup and verificaton was super easy and quick!
May 28, 2024
This application is incredible, and the customer support is very satisfactory - a big thank you to PL above all!