All reviews

Rating Breakdown

  • 5
    69% (1,654 ratings)
  • 4
    3% (65 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (47 ratings)

Reviews with Text

  • 98% (1,751)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 23, 2024

Melvin F was great. Fantastic help.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2024

John D helped, was smooth process. i use sms bump (yotpo) for all of my online businesses

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2024

Very helpful feed back was quick and friendly from Reggie

Using app

25 minutes

Total reviews

1

Average rating

5.0

4 / 5 Share

April 22, 2024

My experience with Yotpo has been great. The agent who assisted me, Quin, was a huge help in guiding me through the process!

Using app

About 2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

April 22, 2024

John D

Store

LASOVOA

Using app

1 day

Total reviews

1

Average rating

5.0

4 / 5 Share

April 22, 2024

I have enjoyed using the app; timing, templates, automations have all worked great for me in the past. I recently had an issue where my TFN required a verification and it prevented me from sending communications...that was an inconvenience as there are only certain times when support is available so I had to wait for assistance but John was very friendly and helped move the process along and answered all of my questions. Thanks, John!

Using app

About 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

April 22, 2024

all good ... Specially, Melvin tried everything possible to fix my issue because SMS campaign failed and I needed it fast reaction on Yotpo side thank you

Using app

Over 4 years

Total reviews

1

Average rating

4.0

5 / 5 Share

April 22, 2024

Thank you Melvin for your help!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2024

PL was very helpful and polite and made my process extremely easy, she deserves a raise fasure

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2024

thank you to john d for getting me started!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2024

Very responsive support. I had a problem sending SMS messages. I contacted support. Marnie quickly understood what was going on and told me what to do to validate my account. In a few minutes the problem was resolved. Thanks Marnie

Using app

Over 4 years

Total reviews

13

Average rating

5.0

5 / 5 Share

April 21, 2024

Princess S was a great help with my set-up. I have never had anyone wait until I completed steps. She was very patient and helpful. This is by far the best customer service I have ever had the pleasure of dealing with. Thank you Princess S

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2024

PL

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2024

pl was super nice and helped me out great

Store

Unmask

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2024

PL was extremely helpfull and helped me to understand and also solve the problem I was in. Hope everyone will have Melvin to help them out when facing a rough situation.

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2024

Shout out to my bro AJ T, the realest support assitant on this platform. Give my man a raise, he deserve it.

Using app

20 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2024

I would recommend this app, it is very useful for collecting email and SMS subscribers. Customer service is great too, I had a problem with the Embed form for email and SMS collection and "AJ T" quickly helped me fix my problem

Store

Revqn

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 20, 2024

Let me start of by saying that AJ has assisted me in setting up my new Yotpo Email Marketing & SMS right when I started my account! I just opened a new business and created a shop on Shopify.

Using app

34 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

April 19, 2024

Reggie was amazing! Super helpful customer support, very quick and knowledgeable.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2024

Joan C help me out she's awesome deserves a raise thanks' for your outstanding help

Using app

About 1 hour

Total reviews

1

Average rating

5.0