Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,017
chart
#1,132
All reviews
Rating Breakdown
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May 26, 2022
Great app and great help from Radly E! Thank you. We have used Yotpo for 2 years now and are happy with it
May 26, 2022
After using YotPo for more than 5 years, we discovered a gap in which no emails were being sent to our customers for more than a two-week period. We were not over our Order Limit during this period. Tried to reach out to YotPo, and began chat with customer service representative. One hour and twenty minutes later, they were still not understanding the issue, and seemed to have little knowledge of their system (at one point, they said that we just created our account "yesterday"). Gave up speaking to them, tried to use the "Contact Support" form and the form did not do anything when you click "Submit". Another customer support representative reached out to us quickly via email, and was able to resolve the issue. We understand that mistakes and glitches can happen, and will keep YotPo in high regard due to the way they responded to the problem, and corrected the errors.
May 26, 2022
The widgets for the review works well. Great support. Eduardo R showed great patience and helped resolve issues quite easily.
May 26, 2022
Kenn T, was super helpful and went above and beyond to support us! The app has outperformed expectations.
Sept. 29, 2022
I'm really impressed with Yopto. The customer service is exceptional, every time I've needed help with integration, uploading reviews or something else someone at Yopto has been there to help. Recently, I needed help changing the look and feel as the app wasn't updating correctly, I spoke to Doner on chat and he fixed it straight away. I'm sure there are other review sites out there that work well but if you want one that also has exceptional customer service and are willing to help whenever you need, I don't think you can go past Yopto. I'm adding to this review after several months as I recently needed help and once again Yopto have blown me away with their customer service. Kenneth was incredibly helpful and went out of his way to solve my problem :)
May 25, 2022
I needed some help integrating the product reviews on my website and Daniel had it sorted very quickly, all while on the chat service.
May 25, 2022
App works great and customer support very good. Changed themes and could not get reviews into new theme. Contacted support and issue was resolved within minutes.
May 25, 2022
Ronel R was fantastic! He walked me through the entire process and was very patient and knowledgeable! Extremely happy with his customer service! Thank you Ronel!
May 25, 2022
Awesome app and great customer service! Great options and features. Highly recommend for any serious seller!
May 25, 2022
Great, quick customer service! Radley helped me troubleshoot something with our reviews efficiently.
May 25, 2022
The customer service is really efficient and the answer super fats. Every single of my questions has been answered in an accurate way and they provide a fast and right solution for it.
May 25, 2022
Very easy to use and Kenneth John M was very helpful in installing the java and troubleshooting during the upload process. Great customer service and excited to have it on our site.
May 24, 2022
Radley and Lemuel helped me trouble shoot my display issues in a snap. I appreciate their help and patience with someone who is not a "tech" person.
May 24, 2022
Rhemy was incredibly helpful and attentive when troubleshooting how to move the reviews widget on our website! The issue has been resolved promptly, and his instructions have been crystal clear! Thanks very much!
May 24, 2022
excellent service very nice experience.highly satisfied with the prompt service. thank you so much!!!
May 23, 2022
Chat support was great. I talked with Kenneth John M and they answered my questions very quickly. They also proposed a solution to get more reviews in my shop.
May 23, 2022
Great tech support! They are super helpful for setting up the store and answering any questions even for a free account.
May 23, 2022
Great customer service! Had a few customizations I needed to make and they helped me make the adjustments quickly and easily!
May 23, 2022
Good app for automated requests for reviews, Customer service is helpful, thanks Kenneth John M for the assistance with my transfer of reviews to new products after a site update.
May 23, 2022
Nick was very quick to help me and adjust the star rating to the exact spot I wanted it on my product pages. Thanks, Nick!