All reviews

Rating Breakdown

  • 5
    91% (6,416 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
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5 / 5 Share

May 4, 2022

I like how helpful the support guys are, Lemuel was really a life saver, solved a technical issue in minutes.

Using app

5 months

Total reviews

1

Average rating

5.0

4 / 5 Share

May 4, 2022

i am using this app for few days now and had an opportunity to connect with their support team thrice. While on the first 2 occassions, my issue was addressed immediately and on the third attempt, i had to do a little convincing to get the associate to look into the issue rather than asking me to wait for 24 hrs.. overall the experience is good.

Using app

21 days

Total reviews

1

Average rating

4.0

5 / 5 Share

May 4, 2022

After struggling for weeks to find a review app that works for us, we found Yotpo and couldn't be happier. Reinier D helped to get us set up on our live theme as well as an updated version we are working on. Would highly recommend Yotpo

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 4, 2022

Jeorge Kenneth V was the best at solving my technical problem right away. He was extremely knowledgeable and a true expert. Also, spoke with Rhemy R. who was amazing. Thank you

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 4, 2022

12/4/2022: Still at a 5-star rating but this time for the superb customer support. I had an issue with importing a valid review and Rhemy R. helped me out! The support was fast and accurate. The app is a bit pricey but worth it for this high-level of support. ------------------ I just downloaded the app but so far so good. I had a question about the product blocklist feature and Nick S. answered my questions, walking me through the steps and even giving me alternative ways to accomplish what I needed. Kudos to the customer service!

Using app

7 months

Total reviews

6

Average rating

4.5

5 / 5 Share

Aug. 10, 2023

Nick helped me a lot, hes an awesome. thank you for the help and i really appreciate it. the app is good Edit: James helped me import my reviews and fixed the mistakes I made. I wouldn't pick another app to manage the reviews on my shop

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 3, 2022

Albert helped out with review import issue , awesome service !!recommended this app to friends and family!

Store

Knesko

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2022

Had trouble installing the product widget and support helped me out. Very grateful and thanks Allent!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2022

The support is amazing especially Ronel, which helped me to solve any issue I have related to the widget.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2022

We have been using this app for almost 2 years and its the best reviews app in Shopify. Customer support is excellent and is there when you need them. Highly recommended A+++

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2022

Speedy and efficient service by Rhenant T. What a pleasure to resolve the issue that I had in just a few minutes. Thank you, Rhenant.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 2, 2022

So far Yotpo has been a great app for collecting and displaying views on our website. They have a responsive support chat as well - Kenn helped me a lot!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2022

Kenneth provided quick and efficient customer service and was able to deal with a trouble spot for me straight away. I absolutely love the feedback I am getting from our customers and it is very encouraging. Thanks very much Yotpo family. Arohanui Laney Whenua Honey

Using app

3 months

Total reviews

5

Average rating

4.6

5 / 5 Share

May 2, 2022

Just had a great support from Kenneth John M. I'm just starting to try out the app but the Customer Service is wonderful!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 29, 2023

I am using this app for Walmart Reviews Syndication, and so far the process has been great, I'll update this in the future to see if that worked. Updated: it does do what is promised

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2022

Overall Yotpo are definitely the best out there to which they have nice Google review integration. Great support from Kenneth John M at Yotpo as well.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 2, 2022

For customer service, I give them a 5 star rating. Albert V was my chat support person and they were really helpful, patient, and eager to solve my issue. Our store is still just learning this platform and are getting quite a lot from the free version. We will be upgrading to a paid plan for the extra features in the near future.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

May 2, 2022

Kenneth John M was the absolute best. I'm not computer savvy and his patience and him helping me add things to my website really made things much much easier for me. Need more people like him in the world!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Great customer support! Always fast and great service. My support manager Rhemy R has done great! I am thankful for this app

Using app

About 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

July 26, 2023

Yotpo höjer kundupplevelsen av vår butik både med innehåll och form. Fantastisk snabb och kunnig kundtjänst dessutom: Kenneth John M löste våra önskemål snabbt som Tingeling. Heja!

Using app

About 1 year

Total reviews

1

Average rating

5.0