All reviews

Rating Breakdown

  • 5
    92% (4,081 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (129 ratings)

Reviews with Text

  • 99% (4,379)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 24, 2022

I could set up the review system easily with this app. And thank you for your great help Kenneth John and Reinier.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

Just asked for help changing my email address through the chat, super fast, super helpful, did it for me in a flash

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

Customer support was easy to use and hoping this app gives us exactly what we need in terms of reviews on our site

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

Great customer support. I had issues seeing the widget on an unpublished theme I was working on for our website and Orly not only fixed the issue but also provided details for where the change was made.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 23, 2022

I like this app's offerings overall. I had some issues where it was sending review requests automatically before I was able to set up the email header and that was frustrating but besides that mishap, the service is great for a small business and customer service chat line is quick to help

Using app

14 days

Total reviews

4

Average rating

4.8

5 / 5 Share

March 13, 2024

I got great customer support by Ruzsel J, really helpful and quick! I’m looking forward using Yotpo a lot more. I've been in a additional call and recieved excelent help. /Helena

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

Brilliant service, Jeorge was available immediately and sorted my issue very quickly, even though it was an error at our end.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

Amazing support. They literally replied within seconds. We will recommend this app to all our friends using Shopify for their businesses.

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

March 9, 2022

The customer service from Ronel was superb, really quick and to the point, allowed me to review our subscription with easy to follow prompts, cannot fault the service.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2022

We installed this app after being disappointed with many other applications in Shopify. We are very satisfied with Yotpo applications and its features. The customer service is available 24/7 with knowledge representative. The last time we had an issue Ronel R from customer support helped us in less than 5 minutes. Ronel was very fast and efficient in isolating the problem and solving it. We would 100% recommend this app to everyone for its great customer support.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 22, 2022

the tech support was amazing. quick and easy Kenn T. was awesome and helped me through my review issues not showing on my website great service

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2022

Very good customer support. Always use on our stores and would highly recommend to any other store owners.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2022

100% recommend this app! Allent M just helped me with a quite tricky problem and was amazing to deal with, they also assisted in teaching me how to do it myself, so I could learn to add the specific code.

Store

Kiri10

Using app

6 months

Total reviews

10

Average rating

4.6

5 / 5 Share

Feb. 21, 2022

BEST CUSTOMER SUPPORT TEAM EVER !!!!! I LOVED HOW THEY HELPED ME AND WORKED ON MY SITE!! I can vouch for them!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2022

This app requires some learing, it's not easy, but the customer service is top. Today I had to chat with Doner P who was extremely helpful. so I will give 5 starts. Great!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 20, 2022

I had some questions regarding the app and Donald U. provided excellent service and answered all my questions. I like the app so far. Thank you !

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2022

Kenneth John M is literally the best so helpful and clearly an absolute expert. such a credit to yotpo, got everything integrated and customised with ease

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2022

Allen at Yotpo was really helpful in adding new reviews and suggestions about the code. Great service.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 18, 2022

Only just started setting it up and have used their support quite a bit. Always reply straight away and extremely helpful. The app itself is working great. Highly recommend

Using app

5 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Absolutely superb customer service. I reached out to Yotpo needing some help with integration. Literally, within less than 10 minutes, Ronel R had our widget and star ratings displayed perfectly on our live site. If you need help, just use the "chat" feature on the bottom-right and hope that you get Ronel R to help you!

Using app

3 days

Total reviews

1

Average rating

5.0