All reviews

Rating Breakdown

  • 5
    91% (6,417 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 18, 2022

Good help from Eunice P, helped me with different things such as carousel and adjusting sizes of widges. Nice help and good service. Acting fast an making all those things in a backup theme before publsing. 5 stars

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 17, 2022

While using Yotpo I found myself contacting several times to their customer support team. Their response is top-notch, especially Eunice! Thank you for your effective and fast assistance!

Store

Woojer

Using app

5 days

Total reviews

10

Average rating

5.0

1 / 5 Share

April 16, 2022

automatically sets to send out emails to your customers. I downloaded the app and then one day later it sent out over 200 emails to my customers without me turning that one or having a chance to edit the email.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to leave your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you twice in order to assist you but unfortunately, we have not heard back from you yet. If you are still experiencing any lingering issues or if there is anything we can assist you with, please feel free to reply to our email or directly reach out at any time and we will do our best to help.

5 / 5 Share

April 16, 2022

Great support! I've used their rewards program and now learning to use their review app. Will be learning more about their products in time.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2022

The app itself is so-so and too expensive. But I received great customer support from Rehnant who helped me immensely.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2022

Ronel at customer service was awesome! Not only did he lead us to what we couldn’t find, he went above and beyond and actually went into the backend of our Shopify store and set up our reviews correctly….and all while we were still on the chat with him:

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2022

Great service!! Fixed my issue promptly! Ronel was fast to fixed my widget issue when I changed over to OS2

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2022

Lemuel was extremely helpful with setting up the app and fast with assisting with the the customizations.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2022

Great app great support great people highly recommend, Great app great support great people highly recommend

Store

Starest

Using app

About 9 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2022

The help desk is very good. They helped me install the app and activate features on my site in no time. Thanks for your help Ronel R.

Store

loye.pl

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

I had got that app is good to use and its support center is too active and solve our problem as soon as possible. And Nick assisted me good.

Store

PlayBox

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 14, 2022

Have been using it for a while now. Multiple options to fit budget and works great. Besides that, I always had a good experience with their support team

Using app

10 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 14, 2022

This app is a 5-star reviews app no pun intended! Love how it integrates with our site and the team at Yotpo (James Yotpo) has been extremely responsive and helpful.

Store

Sprig

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2022

The support was very attentive and patient, even in the case when the problem did not depend on them :)

Using app

About 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

April 14, 2022

Thank you Rhenant for being super helpful and assisting me with everything I need ! Really helpful and fast !

Store

Foamie

Using app

9 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 14, 2022

I had an issue making my reviews visible on my website and James not only fixed the issue but was very pleasant to work with. He also didn't it very fast.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 30, 2023

Joian Z from Yotpo was able to help troubleshoot our Product Reviews widget to be more user friendly when it came to being able to add media to reviews! Thank you for providing such excellent customer service for your app!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2022

I had an issue with the reviews widget and Doner helped me to fix. He accessed my page code, made changes and it work. He was careful enough to make a back up before publishing the change, which is something important and most support teams from other APPs don't do it. Really fast support with online chat. Thanks!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2022

Awesome customer service! Nick S was great help. He was quick to fix my issue and was clear in his communication. I'm very satisfied with this company and the people that work with them.

Using app

10 months

Total reviews

3

Average rating

5.0

4 / 5 Share

April 13, 2022

Great app. Angelo really helped me to set up the widget in my website. Was also super responsive and answered all the emails quickly

Using app

Almost 2 years

Total reviews

2

Average rating

4.0