All reviews

Rating Breakdown

  • 5
    92% (4,080 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (129 ratings)

Reviews with Text

  • 99% (4,378)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 5, 2022

Yotpo is a great app for collecting reviews and growing business. I love the support from Yotpo team.

Using app

2 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Feb. 5, 2022

Overall a great little app with excellent support. Been using it for about a year now, building the reviews

Using app

Almost 3 years

Total reviews

3

Average rating

4.3

5 / 5 Share

Feb. 5, 2022

It does a good job of getting reviews and has good support, the features are very functional and help drive sales.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2022

I had an issue that i couldn't solve by myself. I had to contact support, and to my surprise they had a very fast response and great support. Thank you Lemuel for your assistance!!

Using app

41 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2024

John G helped me figure out the formatting on my site and it's made a huge difference - can't thank him enough! Great online chat support.

Using app

About 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

great support! The customer support are very responsive and helpful, Arven give me a great help. I am very pleased with this app.

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 3, 2022

Yotpo has been good for my business and very helpful when I needed it. Nick S helped my today and did a great job! Thanks!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 3, 2022

A+ 10/10 app and great customer service. Having a good review system helps us convert more customers on our website, I highly recommend giving this app a try, the Yotpo SMS bump app is a great addition too.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 17, 2022

This is an awesome app!! Highly recommend. Their customer service is incredibly helpful and so far we have had very few issues. It's incredibly intuitive to use and integrates very well with shopify Doner was so helpful!! Helped me figure out a solution and it was definitely not the easiest - thank you SO much!!!!! Update: Ronel was SO fast to help me with reviews displaying incorrectly on our site. They resolved my issue in 15 minutes, thank you Ronel!!

Using app

10 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 3, 2022

Eunice helped me quickly and efficiently solve my issue. I needed to get yotpo re-integrated with my Shopify site and she was able to update the code to make it display again. Very helpful!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2022

Doner P. was the person that was able to help with an issue I had with Yotpo. He was very professional and patience with me. He is the type of people we need today. Thank you Doner.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

Great app. We have received so many valuable reviews. The customer service team is also great. I spoke to Nick S who was super helpful.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

Amazing customer service, Keith has been a huge help onboarding Yotpo. By the far the easiest and most convenient customer experience out of all my digital service providers.

Store

SA1NT

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

We enjoy the Yotpo review app, as well as the super fast support Yotpo provides! Howell was incredibly helpful, and personable when dealing with a question I had, and quickly resolved it for me with great feedback as well!

Using app

Almost 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 15, 2023

Eduardo R was very helpful. i am moving my site and answered all my questions and more. Thank you for helping me. For another issue I talked to Orly P and had a great help. Chat works great and all the people on the help desk are very capable. Thank you I also wroked with Doner P today and customer service is outstanding.

Using app

Almost 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 2, 2022

Kenneth was super helpful, resolved all the issues in a heart bit. Very appreciated. Super helpful customer service every time.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

2 / 5 Share

May 25, 2023

Waiting on senior team and email now...actually my case is still not solved...so im reducing this to 2 stars.....i didnt get a promised email from senior level staff to investigate why yotpo didnt have any reviews for a year...im an owner of a small business..i dont have anyone helping me so i do need a wee bit of extra support..havent got it to date...

Using app

Over 3 years

Total reviews

3

Average rating

2.7

5 / 5 Share

Feb. 2, 2022

Great service as always, the apps have been great for my brand, customer reviews have been crucial - Doner P was brilliant!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

When I finally got hold of someone the service was very efficient and helpful. I would say though that I had tried to get someone to call me a number of times but no one did!

Store

Livvy B

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

Super helpful customer service! I needed help reinstalling after a theme update and they got it done within 30 minutes

Using app

Over 1 year

Total reviews

3

Average rating

5.0