Yotpo: Product Reviews App
All reviews
Really lovely way to integrate reviews into your site. Also makes it easy to manage changes on the back end and support is super responsive.
Customer support is what sets Yotpo apart. The service is good, it's fine for most of what you'd ever need. It's the ease of use and customer support that makes this a 5 star product. Appreciate the help Donald and all the others who've helped me get things going.
Eunice was a godsend in helping me migrate my reviews. I am so happy with the customer service and the look of the product! Thank you!
Today Ethelbert Santos was an absolutely star by guiding me of how to resend a review request to a customer that has rated us wrongly and wanted to amend her review. Again,other super guidance from Ian Christian C. Very helpfull. I just wish that all helplines were like Yotpo's one. Amazing.
Kenneth John M was awesome. I love Yotpo. Having reviews on my site really helps my conversion. Kenneth helped me quickly and efficiently!
Customer service was amazing!!! Rhenant was as easy as can be to work with! would recommend 10/10 this is the best review platform to use on shopify!
Yotpo Product Reviews have amazing customer service. Very helpful and easy to get ahold of. I'm happy with their service.
Misleading pricing information. Also, to be able to get Google Product Ratings, it's $119/mo for only 250 orders where other platforms offer much less for 1,000+ orders. Unfortunately I'm switching after 3 years of use.
Thank you for taking the time to leave a review. Please know that we hear and sympathize with your frustration about not being able to have access to some of our more advanced features. We always want to ensure a business is on its 'right fit' plan -- meaning how much you're paying should align with the services you're receiving and what your business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business, but we understand that it is not always the perfect fit. We are saddened to see you go, but please reach out to us if there is anything we can do to help with your transition.
In our first few days using Yotpo reviews, I haven't been able to figure out how to do something twice. (I do think the app could benefit from tool tips, guides, and/or other more instructional info regarding setting up/getting started). Both times I used Yotpo chat and was helped very efficiently and effectively by the customer service team members. I am very pleased with their customer service so far. And I look forward to being able to speak to the rest of the app in the hopefully near future.
Great service from Ken T, we had a problem and this problem KEN solved very quickly and professionally. I am very satisfied.
Great service from Yotpo James Albert V, very helpful, solved my problems. Thank you so much James
So far we are very happy with Yotpo. They have excellent customer service and the app is very user friendly.
I was having trouble with my reviews showing on my site. I finally emailed and received an immediate response from Eunice that the problem was taken care of. I so appreciate the quick response and fix. My time is better spent creating products. Not techy stuff!
Great support ! The interface looks great ! Thank you Kenn T for your reactive support ! Looking forward to discover all features.
This app is very useful to our online store and the support we received from Kenn T and John G were very quick and useful.
I could set up the review system easily with this app. And thank you for your great help Kenneth John and Reinier.
Just asked for help changing my email address through the chat, super fast, super helpful, did it for me in a flash
Customer support was easy to use and hoping this app gives us exactly what we need in terms of reviews on our site
I like this app's offerings overall. I had some issues where it was sending review requests automatically before I was able to set up the email header and that was frustrating but besides that mishap, the service is great for a small business and customer service chat line is quick to help
I got great customer support by Ruzsel J, really helpful and quick! I’m looking forward using Yotpo a lot more. I've been in a additional call and recieved excelent help. /Helena
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