All reviews

Rating Breakdown

  • 5
    92% (4,164 ratings)
  • 4
    3% (155 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (124 ratings)

Reviews with Text

  • 99% (4,472)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 27, 2025

Vien was extremely helpful and even jumped on a call to help solve our problem - thanks!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the great feedback! We're so glad the support went above and beyond to help out. ๐Ÿ™Œ

5 / 5 Share

March 26, 2025

great app and really great service if there is a problem. I spoke with Jeorge he was fab.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome feedback! We're happy to hear you had a great experience with the support team. ๐Ÿ‘

5 / 5 Share

March 26, 2025

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!

5 / 5 Share

March 26, 2025

excelente

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!

5 / 5 Share

March 25, 2025

Ethelbert Mariano was an amazing help. Sorted issue we have very promptly. Thank you

Store

BAIZ

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words! We're glad the issue was resolved quickly and you had a great support experience. ๐Ÿ˜Š

5 / 5 Share

March 25, 2025

Great service. Helpful staff. Ruzsel J was super helpful.

Using app

Almost 7 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing!

5 / 5 Share

March 25, 2025

Fantastic app with top-notch after-service! We encountered a few issues, but the support rep, Ruzsel John, was superb and helped us resolve everything seamlessly.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the great review! We're glad to hear the support team was able to help you out smoothly. Appreciate your kind words! ๐Ÿ™Œ

5 / 5 Share

March 24, 2025

Wendyle is an absolute star! She is incredibly helpful and provides outstanding support. Her dedication and willingness to go the extra mile truly make a difference. I sincerely appreciate her efforts and highly recommend her to anyone in need of excellent assistance. Thank you, Wendyle!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful feedback! We're thrilled to hear about the outstanding support and dedication you experienced. Your appreciation means a lot! ๐ŸŒŸ

5 / 5 Share

March 24, 2025

Helpful as always - Doner P was quick to assist and clear with instructions

Store

Casper

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review!

5 / 5 Share

March 24, 2025

all perfect !

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!

5 / 5 Share

March 21, 2025

Fantastic experience troubleshooting review import/export with Ruzsel John Nabong. 5 start service!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the fantastic feedback! We're glad to hear you had a great experience with the support, 5-star service is what we aim for!

4 / 5 Share

March 21, 2025

I'm not the most tech-savvy person, so the UX is a little hard for me to manage - but the customer support I just received from Vincent C was top notch so I thought I'd write a review and give him a shoutout. I had an issue with reviews populating in an area I did not want them, and Vincent came with both the solutions for future reference + he went ahead and took the 20 minutes (it would have taken me hours) to do it for me. I really appreciate that kind of customer care.

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

Developer Reply

We truly appreciate you sharing your experience! It's great to hear that our support team provided clear solutions and went the extra mile to assist you!

5 / 5 Share

March 21, 2025

Raney S is very kind and patient, lOVE the Yotpo service~

Using app

8 months

Total reviews

16

Average rating

4.3

Developer Reply

Thank you for your review!

5 / 5 Share

March 21, 2025

Thanks Yotpo for solving my issue regarding on site widget. Specially thanks to Mitch R. who will help me to sort out my issue in few hours. Such a great app for review.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your experience! We're delighted to hear that our support team was able to resolve your issue promptly.

5 / 5 Share

March 20, 2025

Ruzsel was very helpful in resolving an issue with our Yotpo Reviews App.

Using app

6 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for sharing your experience!

4 / 5 Share

March 20, 2025

A little bit expensive on the starter kits, it should be more progressive based on orders amount. If you take review + rewards it cost more then your entire shopify website to function... and that just for reviews. For the rest it works out of the box, could import my old reviews from magento which was a big plus. Big thanks for Jeorge Kenneth for his help.

Using app

7 days

Total reviews

5

Average rating

4.6

Developer Reply

Thank you for sharing your feedback! We appreciate your thoughts on pricing and will take them into consideration. It's great to hear that the platform is working smoothly for you and that importing reviews from Magento was a seamless process. Weโ€™re always striving to provide the best experience possible, and your insights are invaluable. We truly appreciate you taking the time to share your experience!

5 / 5 Share

March 20, 2025

I was assisted by Raney today. I asked several questions and for assistance on a few admin tasks. Raney was quick to provide solutions and follow-up once it was all completed. Pleasant interaction. I wish all my support tickets were handled this well.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your experience! Providing helpful and efficient support is always our priority, and we truly appreciate your kind words!

5 / 5 Share

March 20, 2025

Using app

12 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you!

5 / 5 Share

March 20, 2025

The support from them, and especially Raney S and Adi, has been great. So far, so good, and I have seen a definite uptick in reviews left by our customers.

Using app

2 months

Total reviews

8

Average rating

4.5

Developer Reply

Thank you for sharing your experience!

5 / 5 Share

March 19, 2025

10/10 I needed some technical help with the platform and raney took the time (and patience) to explain to me in details how to figure it out. very much appreciated! he made sure I understood everything I needed to. His instructions were clear and quick which was amazing. thank you!

Using app

Over 3 years

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your fantastic feedback! We're delighted to hear that our support team provided clear and detailed assistance, ensuring you had everything you needed to navigate the platform smoothly.