Yotpo: Product Reviews App
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Great customer service and very prompt follow-up. Thank you!
Thank you!
Great support .. fast and very helpful! Many thanks to Doner P from the support team!
Thank you for the kind words. We're glad the support was fast and helpful. Always happy to assist!
Thank you so much for Ruzsel John, he was very helpful !
Thank you!
We ran into an integration issue during setup, and Ruzsel J from the support team was incredibly responsive and helpful. They walked us through the problem step by step and made sure everything was working smoothly. It’s clear they genuinely care about their users’ success. Highly recommend Yotpo to any eCommerce business looking for a reliable review solution backed by excellent support.
Thank you for the great feedback! We're glad the setup issue was resolved smoothly and that our support team provided the guidance you needed. We appreciate the recommendation!
I am grateful to the team and John Gatchalian in particular for helping us with the reviews migration. We had a seamless experience. John was incredibly responsive, knowledgeable, and guided us through every step of the process.
Thank you for the feedback! We're glad to hear the migration process was seamless and that our team was responsive and helpful throughout.
Awesome support! Raney S was super helpful.
Thank you!
Outstanding support, a special mention to Arven!
Thank you!
Great app that works really well for the most part, and has solid support. Kent B helped me clean up all the weird symbols that were showing up in my reviews export. :)
Thanks for the great feedback
So far so good. It delivers exactly what I need. I have had a decent response rate from customer's providing reviews. I have needed to contact support a few times now (mostly because I am new to Yotpo and needed assistance in the setup), and the service has always been prompt, efficient and expert.
Thanks for sharing your experience! We're glad to hear Yotpo is delivering what you need and that you're seeing a solid response rate from customers.
orly was great thank you
Thank you!
Team is responsive and very helpful when we needed to transfer reviews from Woocom to Shopify. Great customer service!
Thanks for the great feedback! We're glad to hear the team was responsive and helpful during your review transfer from WooCommerce to Shopify. Always here to make the process smooth and stress-free! 🚀
Great service always!
Thank you!
I had great help from your customer service tech Warren P. They were able to quickly get customer reviews uploaded to our website. Thank you Warren P!
Thanks so much for your feedback! We're thrilled to hear that our support team was able to guide you through the review transfer process smoothly. We're always here to help, glad we could make things easier for you! 😊
Angelo was very helpful on chat. We resolved the issue in a timely manner without any issues and provided additional solutions to our issue.
Thanks for the great feedback! We're glad the issue was resolved smoothly and that you received helpful solutions along the way. Always here to support you! 🙌
Yotpo has been amazing since we made the change. I couldn't be more excited about the functionality this unlocks, especially thinking about the ecosystem of options they offer like email, SMS, pop-ups, loyalty program, reviews, UGC. In my mind these were all individual systems that can't speak to each other and they all cost XYZ. I'm not saying this will be cheaper if you do the most economical option for each and tie them together, but this whole system will actually drive conversions and customer retention on a different level. And I only have to understand how Yotpo functions, I don't have to learn 11 systems. I'm a founder and have a COO and that is all for the team. We can't just pass this to someone. I'm about 2 weeks in, but the fact that the whole ecosystem can help support the other areas, I'm realizing I couldn't do half of this if they systems don't imtimately work in tandem and read info across the customer jounrey. And I have to mention Robert Kent was my latest help desk rep and he was the absolte best! Anytime I need to live chat someone I can get a real person and they fix my user-error generated issue.
Thanks for sharing such a thoughtful and enthusiastic review! It’s fantastic to hear how Yotpo’s all-in-one ecosystem is making a real difference for your business. Appreciate it!
Yotpo´s support has always been top quality. Doner helped me with my recent issue, resolving it quickly and with out problems.
Thanks for the great feedback! We're glad to hear your issue was resolved smoothly and that the support continues to meet your expectations. Always here to help! 💯
I had a fantastic experience with Yotpo's customer service today. They are always available to assist with any query, and Kent B was incredibly helpful in resolving my issue quickly and efficiently. Great support every time!
Thanks for the wonderful feedback! We're so glad to hear you had a fantastic experience and that your issue was resolved quickly and efficiently. Consistent, reliable support is what we strive for, appreciate you sharing! 🙌
Vien was awesome! Helped a lot :)
Thank you for sharing!
Total waste of time. Also misleading advertising on pricing and what is available. Does not work at all. Zero support. Just bots that suck.
Thank you for your feedback. We apologize for your negative experience, our support team is available 24/7 via email support with human agents for our customers on the Free package. We see that you had an issue with applying the correct product handle while trying to import reviews, we will take a closer look at this flow and our documentation to make sure it is clear. We would love to hear more about the advertising you found to be misleading in terms of pricing and features offered. We have reached out to you via email in order to discuss further. Our apologies again and we hope you will consider us again in the future.
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