Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,011
chart
#1,063
All reviews
Rating Breakdown
Review RSS Feed
Feb. 18, 2024
Support was quick to respond and very helpful. Ruzsel helped me walk through my issue
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Feb. 17, 2024
Joian.Z provided me with Fantastic service. They are very fast, experienced and knowledgeable. 10/10 service. Very valuable service technician
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Feb. 16, 2024
Arven assisted me and was a great help!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Feb. 16, 2024
Thanks to Joian Z for his advice and help, which was provided quickly and efficiently!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Feb. 15, 2024
Super helpful! Very easy to talk to.
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Feb. 15, 2024
Feb. 14, 2024
Yotpo's support person Rhenant went way above & beyond to help me with installation of the widget on Shopify, which was otherwise pretty confusing to me. Rhenant really stuck with me and went the extra mile, giving me exactly what I neede and more than I expected in terms of help. Rhenant is great!
We appreciate your feedback, thank you!
Feb. 14, 2024
It works correctly, but the appearance according to website is hard to find
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Feb. 13, 2024
Gabriel S. was such a great help and made setting up the review widget and star rating widget easy. He did all the work and was even able to move things to different parts of the page and helped with sizing and styling. Anything he couldn't help with he escalated to the developer to get it resolved. Thanks again!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Feb. 13, 2024
Yotpo is easy to work with and I've been able to customize my Review widgets to an extent that I wasn't able to with our previous service. The customer service is also amazing. I spoke with Rhenant, and was helped within 5 minutes. So happy we switched over to Yotpo!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Feb. 21, 2024
** edited 21/2/24 ** After my previous 1* review the team actually reached out to me, arranged a video call where my concerns were heard and my issue was pretty much resolved instantly. It took a few tweaks but they were on hand once they saw my review. Im marking as a 4* simply based on our start to business, but overall its been okay since. If you dont get a response reach out via other methods ------------- POOR! Integration was absolutely shocking, the background colour of the widget remained orange even when selecting white, and it bled into my full theme causing the full product page to go orange. Alignment of items on the widget failed causing stuff to go all over the place contacted support who failed to respond after a week - sent a chaser email and 5 further days later no reply. Avoid at all costs!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Feb. 13, 2024
excelente soporte quería importar mis reseñas de mi sitio anterior y me ayudaron. Responden rápido y muy buena app para reseñas. Tengo muchos años usándola. La recomiendo.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Feb. 12, 2024
I just installed the app recently, and I had a bit of trouble setting it up. However, Ruzsel J, was extremely helpful and fixed my concerns in less than 5 mins. Very proactive customer support.
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Feb. 11, 2024
Daniel was very helpful and addressed my request professionally and was super quick in getting everything set up the way I wanted it. 5stars!!
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Feb. 10, 2024
The app does what I need it to do at this point. My store is very very young and the free portion works good for what I need. But I had a demo call with Gal Baum and he really helped out a lot by walking through the app step by step with me, and going over all the features. Very professional, very thorough, and understood exactly what to do for my needs.
We appreciate your feedback, thank you!
Feb. 9, 2024
I installed Yotpo thinking I'd set it up later the next day. When I got to it the next morning I found it had already emailed review requests to my subscribers without my knowing. I lost a handful of subscribers because I didn't even get to brand the emails going out or manage the communication. And there's no way of pausing it other than uninstalling the app, which takes 48 hours for Yotpo to get around to doing.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Feb. 9, 2024
Großartiger Support! Mein Problem wurde schnell und unkompliziert gelöst. So einen Kundenservice wünscht man sich! Sehr zu empfehlen. Darüber hinaus bin ich mit der App ebenfalls sehr zufrieden.
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Feb. 7, 2024
Customer service was super helpful and went above and beyond from the jump to help resolve the issue. It took a while to reach someone, but once I did it was great. The wait time in the queue I assume is because of Shopify removing it's Product Reviews App.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Feb. 7, 2024
Excellent customer service! Arven helped me get the Reviews integrated into my website and answered all my questions.
Thank you for sharing your thoughts with us!
Feb. 7, 2024
Great and very fast respond from support team - I was helped by Doner and his assistance was super effective and immediate.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!