Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,423
chart
#508
All reviews
Review RSS Feed
April 3, 2025
catherine was super prompt and able to correct 2 of my issues. thank you!
Thank you for your review!
April 3, 2025
I had a great experience! Everything was handled efficiently, and the process was super smooth. A big thank you to Reymon N. for his excellent assistance—really made a difference. Highly recommend!
Thanks for the awesome feedback! We're thrilled to hear everything went smoothly and that the support made a real difference. 🙌
April 2, 2025
Helpful and responded fast. My issue was fixed
Thank you for sharing!
April 2, 2025
Catherine B was very quick to resolve my issue and really helped me in a pinch! Very much appreciate the chat support feature when I need a quick answer.
Thanks for the great feedback! We're glad the chat support came through when you needed it most. Quick and helpful, that’s what we aim for! 💬✨
April 2, 2025
Amazing app which we've been using for a few years along with other Yotpo products. The support is quick and always solves our issues and questions! (Raney S) was very helpful and truly appreciated.
Thanks for the continued support! We're so glad to hear the app and support team have consistently met your needs over the years. 🙌
April 2, 2025
I had some issues with my Yotpo integration, and Mr. Arven was incredibly helpful in resolving them. He demonstrated good knowledge of the platform and quickly provided clear, effective solutions. His communication was prompt and professional, making the entire process smooth and stress-free. Thanks to his expertise, my Yotpo integration is now working flawlessly. I highly recommend Yotpo to anyone in need of a great social reviews app!
Thanks for the fantastic feedback! We're glad the integration was resolved smoothly and that the support made the process stress-free. Appreciate the recommendation! 🌟
April 1, 2025
Quick After Sales Service. Less than 30mn ! Perfect !
Thank you!
April 1, 2025
Raney S provided great service and helped me resolve my issue! Thanks!
Thank you for sharing!
March 31, 2025
Alvero provide quick and efficient support for my issues
Thank you for your review!
March 31, 2025
Needed help with a broken image on review invite and Robert kent helped me so quickly and efficiently making it so much easier! He was so friendly and very patiently answered my questions! Thanks so much!
Thanks for the kind words! We're so glad the support was quick, friendly, and made things easier for you. 😊
March 29, 2025
Ruzsel J provided exceptional support and went above and beyond to assist me with my concern. Not only did he offer valuable advice, but he also took the initiative to offer a call to help resolve the issue, which was exactly what I needed. His willingness to go the extra mile and provide real-time assistance made a huge difference in my experience. His professionalism, patience, and expertise were truly commendable. He took the time to ensure I fully understood the solution, making the entire process smooth and efficient. So far, he has been the best support representative I’ve interacted with, and I genuinely appreciate his dedication to excellent customer service. I sincerely hope that if I encounter any issues in the future, I’ll have the opportunity to work with him again. This was by far the best support experience I’ve ever had. Thank you, Ruzsel J, for your outstanding help!
Thank you for the incredible feedback! We're thrilled to hear about the outstanding support experience and the real impact it made. It's always our goal to provide clear, patient, and effective assistance, so we're glad it truly resonated with you! 🌟
March 28, 2025
Customer service is a 10/10! Always try to be so helpful and quick in response! Some bugs, but hopefully Yotpo fixes them.
Thanks for the awesome feedback! We're glad the support team has been responsive and helpful. Here's to smoother experiences ahead as improvements continue! 💪
March 28, 2025
Allen T helped me change some wording on an outgoing email. I really appreciated the screenshots and screen recordings he shared to help streamline the process. Thanks again!
Thanks for the great feedback! We're happy to hear the guidance was clear and helpful in getting things updated smoothly. 🎉
March 28, 2025
Scam company. Once you cancel your subscription, they’ll tell you your annual fee is non-refundable—even if you’ve only used it for a month or two. They won’t prorate or refund the unused portion. What’s worse, they never inform you of these unreasonable policies upfront. No warnings, no notices, nothing. After you’ve paid, you’ll realize that Yotpo significantly slows down your website, especially hurting CLS performance. When you decide you no longer want to use it, they’ll just say, “Your subscription is canceled, but you won’t receive any refund.” Shopify Plus support will simply tell you, “It’s a third-party app, there’s nothing we can do.” Total scammy behavior.
Thank you for review and for bringing this to our attention. We deeply apologize for the inconvenience caused due to an internal miscommunication. We acknowledge that the upgrade flow to annual plans might be confusing, and we are taking action to improve it so such confusions will not recur. We have gone ahead and processed your refund, and we hope to see you again in the future.
March 28, 2025
excellent customer service support
Thank you for your review!
March 28, 2025
Robert was so helpful! I feel so much better about the migration to my new site. Thank you!
Thanks for the kind words! We're glad the support helped make your site migration smoother and more reassuring. 😊