Yotpo: Product Reviews App
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Ruzsel John Nabong was great and very helpful!
Thank you!
Great customer support! We've had some minor issues and queries with Yotpo since we started using it, and whenever something comes up - the team has been really fast at replying and guiding us through fixing things. Special thanks to Doner who escalated one of our issues quickly and was really clear and precise with steps to address it.
Thanks so much for the kind words! We're thrilled to hear that you've had a smooth experience with our support team. It's great to know that issues are being resolved quickly and clearly, thatโs exactly what we aim for. Weโll be sure to pass along your appreciation to the team! ๐ช๐
We moved to Yotpo from Loox and it was a big mistake. We were mislead on how advanced is the app. We had all customization options available on Loox on the plan of 40 per month and on Yopto we can customize very few things paying 170... Yotpo charges you for everything (extra review requests sent too) and on the top we spent days trying to migrate to the app and it was a bug on a bug on a bug. After using it for 2 months I noticed that we do not get any reviews with photos or videos and we used to get several per week on Loox. When I asked the support how I can improve the landing page for the review request in order to get more reviews with photos/videos they told me that I should move to a more expensive plan... On Loox it was available on basic plan. If it's your first review app probably you'll find it fine but when you've already tried couple and have experience, you'll see that Yotpo charges you for nothing. It's not worthy of the pricing they offer.
Thank you for your feedback and for your time to go on a call with us. We truly apologize for the experience so far, we are taking this very seriously and will make sure to make improvements in order to make sure this does not happen again. We appreciate your willingness to give us another try and we hope that you will choose to stay with us in the long run. We are here to make sure that you succeed with Yotpo Reviews, please do not hesitate to reach out to us at any time.
I ended my subscription with Yotpo over a month ago within the free trial period and they're still trying to charge my credit card for a service I don't use. I've reached out to customer support several times regarding this issue and they offered no concrete solution. There is no option to end my Free plan subscription with them, there is no option to remove my credit card from their dashboard. I'm incredibly frustrated by the lack of transparency and support by the Yotpo team. If I could leave you a star rating in the minus, I would.
Thank you for your feedback. We apologize for the confusion and frustration caused. As confirmed in your support ticket - that there was no charge made to your account and your credit card has been removed. We are taking measures internally to make sure this process will be clearer and better, and we hope that you will consider us again in the future.
Arven S. at Yotpo provided exceptional support and was quick, prompt, and incredibly helpful. Truly appreciated!
Thanks so much! We're glad Arven S. was able to help quickly and effectively. Truly appreciated! ๐
Joian Z was great and provided quick and clear assistance!
Thank you!
Incredible customer service at Yotpo - special shoutout to Ruzsel J for a timely and thorough resolution to my issue!
Thanks for the shoutout! We're glad the issue was resolved quickly and thoroughly. Appreciate your support! ๐
Excellent customer service thanks to Ruzsel John Nabong. He was quick and solved my problem within minutes. Thanks so much!
Thanks! We're glad your issue was resolved quickly, appreciate the kind words! ๐
Great customer service provided by Jeorge Kenneth, super friendly and professional, so 5 stars with no doubts!
Thanks so much! We're thrilled to hear you had a 5-star experience, appreciate the support! โญโญโญโญโญ
The support, Warren P, is really helpful with the issue we encountered. Also highly recommended this app - help to boost our brand and sales.
Thanks for the kind words! We're glad the app is helping boost your brand and that support was helpful. ๐
Smooth and easy-to-use interface. Our CS rep Vien Saints E was amazing. Great customer service! I always get a person in seconds if there are any issues.
Thanks for the great feedback! We're glad you're enjoying the interface and getting quick, helpful support when needed. ๐
Great Customer Service. The customer service, response times and followup have been great, especially with Wendyle, who took great care of me this past week.
Thanks so much! We're glad you had a great experience and felt well taken care of. Always here to help! ๐
YOTPO has been really excellent at supporting my business. Their client success manager and overall support team are very efficient, John G for the win!
Thanks for the awesome feedback! We're so glad the support team has been efficient and helpful. Always here to support your success! ๐ช
YOTPO is outstanding!! The customer service is on point! Wendyle helped me resolve a small issue very efficiently and quickly. This app offers so much. I am so happy with Yotpo!
Thanks so much! We're thrilled you're happy with Yotpo and that the issue was resolved quickly. Appreciate the love! ๐
Ruzsel J is very polite, friendly and efficient! You're lucky to have him.
Thanks for the great feedback! We're glad the support made your day and got everything sorted quickly. ๐
I am really greatful with the Support team from Klaviyo, I have faced couple of issues importing reviews, so the support through the chat is incredible I have been able to solve all of my issues within minutes. the last engagement I got was with Nicole, a great member and support.
Thanks for the kind words! We're glad the chat support helped you resolve everything quickly. Appreciate you sharing your experience! ๐
Vincent Cๆฐใซใตใใผใใใฆใใใใพใใใ ใฌใใฅใผใ่กจ็คบใใใชใๅ้กใไธ็ฌใงๅๅ ใ็นๅฎใใ่งฃๆฑบใฎๆ้ ใ็คบใใฆใใใพใใ ๅฝผใใใชใใใฐไฝใใใใใพใใใงใใใๆ่ฌใใพใใ I was assisted by Vincent C. He instantly identified the cause of the problem with the review not showing up and showed me the steps to resolve it. Without him, I would not have known anything. Thank you very much.
Thanks for sharing! Glad the issue was identified and resolved quickly. Always here to help! ๐
Great support team!
Thank you!
Wendyle was incredibly helpful and responsive โ really made the whole setup process smooth and easy. The app itself is great, works well, and has all the features we need. Highly recommend!
Thanks for the great feedback! We're glad the setup went smoothly and that the app is meeting your needs. ๐
We required assistance with manually sending a product review and determining why it was not sent within our set parameters. I received a very fast response from 'John G' who helped us to resolve our issues and was very informative. FIVE STARS.
Thanks so much! Glad the issue was resolved quickly and clearly. Appreciate the five stars! โญโญโญโญโญ
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