Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,423
chart
#497
All reviews
Review RSS Feed
Oct. 2, 2025
Thanks, again Allen! Great customer support! Doner promptly read and helped with my request without asking me a bunch of questions to answers I had already submitted. That is always greatly appreciated.
Thanks for the kind words! We're so glad the support was prompt and efficient, respecting your time and information is a top priority. Really appreciate you sharing your experience! 🙌
March 13, 2026
I had great help from your customer service tech Warren P. They were able to quickly get customer reviews uploaded to our website. Thank you Warren P!
Thanks so much for your feedback! We're thrilled to hear that our support team was able to guide you through the review transfer process smoothly. We're always here to help, glad we could make things easier for you! 😊
May 9, 2025
Angelo was very helpful on chat. We resolved the issue in a timely manner without any issues and provided additional solutions to our issue.
Thanks for the great feedback! We're glad the issue was resolved smoothly and that you received helpful solutions along the way. Always here to support you! 🙌
May 9, 2025
Yotpo has been amazing since we made the change. I couldn't be more excited about the functionality this unlocks, especially thinking about the ecosystem of options they offer like email, SMS, pop-ups, loyalty program, reviews, UGC. In my mind these were all individual systems that can't speak to each other and they all cost XYZ. I'm not saying this will be cheaper if you do the most economical option for each and tie them together, but this whole system will actually drive conversions and customer retention on a different level. And I only have to understand how Yotpo functions, I don't have to learn 11 systems. I'm a founder and have a COO and that is all for the team. We can't just pass this to someone. I'm about 2 weeks in, but the fact that the whole ecosystem can help support the other areas, I'm realizing I couldn't do half of this if they systems don't imtimately work in tandem and read info across the customer jounrey. And I have to mention Robert Kent was my latest help desk rep and he was the absolte best! Anytime I need to live chat someone I can get a real person and they fix my user-error generated issue.
Thanks for sharing such a thoughtful and enthusiastic review! It’s fantastic to hear how Yotpo’s all-in-one ecosystem is making a real difference for your business. Appreciate it!
May 8, 2025
Yotpo´s support has always been top quality. Doner helped me with my recent issue, resolving it quickly and with out problems.
Thanks for the great feedback! We're glad to hear your issue was resolved smoothly and that the support continues to meet your expectations. Always here to help! 💯
May 8, 2025
I had a fantastic experience with Yotpo's customer service today. They are always available to assist with any query, and Kent B was incredibly helpful in resolving my issue quickly and efficiently. Great support every time!
Thanks for the wonderful feedback! We're so glad to hear you had a fantastic experience and that your issue was resolved quickly and efficiently. Consistent, reliable support is what we strive for, appreciate you sharing! 🙌
May 7, 2025
Total waste of time. Also misleading advertising on pricing and what is available. Does not work at all. Zero support. Just bots that suck.
Thank you for your feedback. We apologize for your negative experience, our support team is available 24/7 via email support with human agents for our customers on the Free package. We see that you had an issue with applying the correct product handle while trying to import reviews, we will take a closer look at this flow and our documentation to make sure it is clear. We would love to hear more about the advertising you found to be misleading in terms of pricing and features offered. We have reached out to you via email in order to discuss further. Our apologies again and we hope you will consider us again in the future.
May 7, 2025
Great customer support! We've had some minor issues and queries with Yotpo since we started using it, and whenever something comes up - the team has been really fast at replying and guiding us through fixing things. Special thanks to Doner who escalated one of our issues quickly and was really clear and precise with steps to address it.
Thanks so much for the kind words! We're thrilled to hear that you've had a smooth experience with our support team. It's great to know that issues are being resolved quickly and clearly, that’s exactly what we aim for. We’ll be sure to pass along your appreciation to the team! 💪😊
May 5, 2025
We moved to Yotpo from Loox and it was a big mistake. We were mislead on how advanced is the app. We had all customization options available on Loox on the plan of 40 per month and on Yopto we can customize very few things paying 170... Yotpo charges you for everything (extra review requests sent too) and on the top we spent days trying to migrate to the app and it was a bug on a bug on a bug. After using it for 2 months I noticed that we do not get any reviews with photos or videos and we used to get several per week on Loox. When I asked the support how I can improve the landing page for the review request in order to get more reviews with photos/videos they told me that I should move to a more expensive plan... On Loox it was available on basic plan. If it's your first review app probably you'll find it fine but when you've already tried couple and have experience, you'll see that Yotpo charges you for nothing. It's not worthy of the pricing they offer.
Thank you for your feedback and for your time to go on a call with us. We truly apologize for the experience so far, we are taking this very seriously and will make sure to make improvements in order to make sure this does not happen again. We appreciate your willingness to give us another try and we hope that you will choose to stay with us in the long run. We are here to make sure that you succeed with Yotpo Reviews, please do not hesitate to reach out to us at any time.
May 3, 2025
I ended my subscription with Yotpo over a month ago within the free trial period and they're still trying to charge my credit card for a service I don't use. I've reached out to customer support several times regarding this issue and they offered no concrete solution. There is no option to end my Free plan subscription with them, there is no option to remove my credit card from their dashboard. I'm incredibly frustrated by the lack of transparency and support by the Yotpo team. If I could leave you a star rating in the minus, I would.
Thank you for your feedback. We apologize for the confusion and frustration caused. As confirmed in your support ticket - that there was no charge made to your account and your credit card has been removed. We are taking measures internally to make sure this process will be clearer and better, and we hope that you will consider us again in the future.
May 2, 2025
Arven S. at Yotpo provided exceptional support and was quick, prompt, and incredibly helpful. Truly appreciated!
Thanks so much! We're glad Arven S. was able to help quickly and effectively. Truly appreciated! 🙌
May 1, 2025
Joian Z was great and provided quick and clear assistance!
Thank you!
April 30, 2025
Incredible customer service at Yotpo - special shoutout to Ruzsel J for a timely and thorough resolution to my issue!
Thanks for the shoutout! We're glad the issue was resolved quickly and thoroughly. Appreciate your support! 🙌
April 30, 2025
Excellent customer service thanks to Ruzsel John Nabong. He was quick and solved my problem within minutes. Thanks so much!
Thanks! We're glad your issue was resolved quickly, appreciate the kind words! 🙌
April 29, 2025
Great customer service provided by Jeorge Kenneth, super friendly and professional, so 5 stars with no doubts!
Thanks so much! We're thrilled to hear you had a 5-star experience, appreciate the support! ⭐⭐⭐⭐⭐
April 29, 2025
The support, Warren P, is really helpful with the issue we encountered. Also highly recommended this app - help to boost our brand and sales.
Thanks for the kind words! We're glad the app is helping boost your brand and that support was helpful. 🚀
April 28, 2025
Smooth and easy-to-use interface. Our CS rep Vien Saints E was amazing. Great customer service! I always get a person in seconds if there are any issues.
Thanks for the great feedback! We're glad you're enjoying the interface and getting quick, helpful support when needed. 🙌