Yotpo Product Reviews & UGC

March 22, 2024

Jeorge was enormously helpful in helping figure out a language issue on the automatic emails!

March 20, 2024

That was to good. My customer executive is Daniel and he helps us very well.

May 23, 2024

May 23 review - UPDATE I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good. However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating. March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating). So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing. I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

March 18, 2024

Arven was super helpful and easily (and quickly) solved a question I had re: adding review ratings onto our main shop page. Yotpo in general has been amazing to work with!

March 18, 2024

So far so good. What I like about Yotpo is that unlike other review apps, it sends review requests to new customers who have never interacted with my store before. With other apps, I have to ask the customer to resubscribe for them to receive a review request if they have already unsubscribed to emails from these apps. The customer service has been great as well. Especially Ruzsel J who installed a code for me when I told him that I was at my wits' end about something.

March 17, 2024

Highly recommend. And I received great support and ongoing assistance from Daniel when I hit trouble migrating reviews across to Yotpo. All successfully done now. Very happy to be fully on Yotpo!

March 17, 2024

I’m new to Yotpo and made some big mistakes right away that I didn’t know how to fix. I hopped on with customer support and John G was so friendly and helpful! And everything was back to perfect within two minutes! I love them! It’s so wonderful to have amazing customer service these days, when a lot of companies don’t seem to care. Very impressed!

March 14, 2024

Gabriel was extremely helpful with helping me set up my Reviews and Stars widget! Thank you so kindly Gabriel!

March 14, 2024

Their support is fantastic, John G. answered all my questions and was incredibly patient for our entire 2 hour chat conversation.

March 14, 2024

I had an exceptional experience with Yotpo, finding their service to be truly outstanding. Specifically, I am highly satisfied with the assistance I received from Jeorge. He went above and beyond to address my needs and ensure that I was fully supported throughout the process. His professionalism, expertise, and dedication to customer satisfaction were truly impressive and greatly appreciated.

March 12, 2024

Arven was great with customer service overall love the app

March 12, 2024

Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!

March 8, 2024

Arven was a life saver with this - super amazing support. Was able to insert custom CSS with the help of support. Love this app

March 7, 2024

March 7, 2024

Great support from Arven. We're getting things all set up

March 7, 2024

very helpful support

March 7, 2024

Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.

March 7, 2024

Great help from Ruzsel!

March 6, 2024

Jeorge Kenneth V was an AMAZING help to us on Yotpo chat! It was almost as good as speaking by phone and yet extremely efficient. he was so helpful and resoved many issues for us. Thank you Jeorge!

March 6, 2024

Ruzel was fantastic and offered to have a call with me to understand the issue. We managed to fix it quickly - thanks Ruzel!