Yotpo: Product Reviews App

Awesome, Support! What stood out the most was Ruzsel's dedication to ensuring everything was resolved to my satisfaction. They not only addressed my immediate issue but also went above and beyond by offering proactive suggestions to optimize my setup. The level of attention to detail and personalized support I received truly exceeded my expectations. The entire process was smooth, efficient, and stress-free, thanks to Ruzsel’s expertise and commitment to excellent service. Every question I had was answered with clarity and precision, making me feel fully supported at every stage. It’s rare to encounter such high-quality support these days, and I am genuin grateful for the assistance I received. Thank you, Ruzsel J., and the Yotpo Support Team, for delivering such an outstanding support experience!

Ruzsel J is an incredibly helpful, knowledgeable, and overall exceptional support representative. He solved my problem within minutes and guided through every step of the process. Thank you so much! Please make sure Ruzsel J receives this recognition as he is incredibly deserving of it!

Great product and experience. We ran into an issue with how our reviews were grouped and Ruzsel J. helped us immediately with the issue.

Excellent customer service! Ruzsel is the best.

Doner P is super helpful! Provided me with the correct answer right away.

I have been using this app for 8 years along with their other apps, Yotpo Loyalty and Yotpo SMSbump. I waited way too long to delete their clunky apps. And because I was a long time member, they thought the need to disconnect my Klaviyo integration because I was grandfathered into their old plan. When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.

I spent four months evaluating options before selecting this company to manage product reviews for my business. I’m a paying client, and the onboarding experience has been unacceptable. On day one, I received four different onboarding templates from three different support reps. There was no consistent guidance or version control. I was asked to complete onboarding materials that turned out to be incorrect, and had to redo them multiple times based on conflicting instructions. The platform's email delivery system shows messages as “delivered,” but test results show that emails are not actually sending. The failures are related to improper DMARC authentication and misconfigured CNAME records. As a result, there is no reliable way to confirm whether customers are receiving emails, or if those messages are branded or compliant. During setup, the system also sent out duplicate review requests to customers due to conflicting onboarding inputs. That issue took 24 hours to resolve. Additional issues include: Support replies take 24 hours, even for setup-critical questions Help documentation frequently leads to 404 errors There is no self-service path for resolving basic issues This is not acceptable performance for a paid service. I cannot recommend this provider based on the current state of their operations.

I received exceptional assistance from John Gatchalian. He genuinely took the time to help resolve our website issues and monitored the situation until everything was fully resolved. John's dedication, responsibility, and commitment to customer service truly stood out. We're very grateful for his support!

Suuuper helpful! Quick responses and 5-star communication. Would reach out again.

I was having a hard time finding the code to delete the Reviews Carousel I had put in the wrong place on my website. I contacted Yotpo support and Vien Saints E very quickly resolved my problem in just a few minutes. I am so thankful for the quick response!

Reymon N. was very helpful and quick to fix our issue at hand!

Great customer support service. John G. was very helpful and kind, and helped me resolve my issue quickly:)!

Amazin customer support Reymon N nailed all my issues.

At first, we were having issues with the syndication of our reviews, and the process was moving quite slowly. Doner P from Yotpo Product Reviews took the time to look into what was causing the delay and made sure to speed things up by re-running the backfill process and ensuring everything was properly set up. He was very helpful and communicative :)

Vien Saints Espinosa helped me with my review layout issues and regrouped my products for me. she was so polite and helpful! thanks to her i can launch my site today!

Amazing customer service support from Ruzsel, J today!! We always wanted to be able to feature reviews on both our regularly priced and sale priced SKU. John helped me through the super easy steps. Was very patient and was able to make sense of all my questions.

The live chat support is great with Yotpo. Massive shout out to Jeffrey M who was able to find the solution for an issue I was having

Reymon N. was very professional and helped me with a lot of questions, highly recommended!

Ruzsel was amazing and kind! Legit the best! so helpful and also really cool