Yotpo: Product Reviews App
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The support agents are amazing. It can be hard to get to them at times but when yotpo recognizes where/what you are trying to do they generally push you to an agent if the ai cannot solve it by itself. I do recommend this service due to quality of product but more important the service. Vien Saints E was the last agent I had and they were great but I have a few others that are awesome as well so I wish I could remember their names to give them credit.
Thank you for your thoughtful feedback! We’re glad to know you value both the quality of our product and the support experience. Your recommendation means a lot, and we appreciate your kind words about our team!
Vincent is Amazing! He goes above and beyond. I was having trouble setting up my widgets and he just got straight to helping me and new exactly what to do. Thank you so much Vincent! Made my day and now my headache had gone away!
Thank you for sharing your feedback! We’re delighted to hear our support team was able to resolve your issue quickly and make the setup process easier. We appreciate your kind words and are always here to assist.
Christian Bernard Martin Del Rosario was so helpful, quick, and friendly! Excellent customer service!
Thank you for sharing your feedback! We’re thrilled to hear our support team was helpful, quick, and friendly. We truly appreciate your kind words and are always here to assist whenever you need support!
Yotpos support team is amazing. Both Arven and Mitch were extremely helpful when I needed to re-map some review on our website. Fast response time, clear communication, solutions! The app itself functions great and we have had no complaints in regards to the actual features, but the support team is like the cherry on top!
Thank you for your kind words! We’re so glad to know the app is working well for you and that our support team was able to assist quickly and effectively. Your feedback truly means a lot to us!
Allen T. helped me a lot with solving a problem, hope she gets a raise!
Thank you for your feedback! We’re glad our support team could assist you and help resolve your issue. We truly appreciate your kind words and are always here to provide support whenever you need it!
Vien quickly fixed the issue we were experiencing :)
Thank you for your feedback! We’re glad our support team was able to resolve your issue quickly. We appreciate your kind words and are always here to assist whenever you need help!
Customer support is absolutely incredible. Any time I have an issue, they immediately have someone ready to help me fix it. Amazing!
Thank you for sharing your feedback! We’re thrilled to hear our support team is always ready to assist and provide timely solutions. We truly appreciate your kind words and continued trust in Yotpo!
I worked directly with Ruzsel John N over the course of a few days while launching with Yotpo Reviews. Ruzsel assisted in troubleshooting product feed specific issues with thorough explanation and timeliness. He was also a extremely helpful and knowledgeable during the onboarding process. As one-man-team and part of a small startup, I can't thank Ruzsel enough for being a tremendous resource during these past few days.
Thank you for sharing your experience! We’re delighted to know our support team was able to provide timely and detailed assistance during your launch. We truly appreciate your trust and kind words!
This app works great! But the best part about it is the support team! They are like having your own in-house tech resource - responsive within hours - sometimes they can resolve issues in chat in minutes. These days when everything seems to be either bot-automated or self-service, it's great to be able to get in touch with real people who care about their product and customers. I've installed and uninstalled alot of Shopify apps that just didn't work for us. But this one is a keeper!! I'd give you 6 stars if I could.
Thank you so much for your wonderful feedback! We’re happy to hear that the app works well for you and that our support team has been helpful and responsive. We truly appreciate your kind words.
Best support ever. Best app for review management.
Thank you for your feedback! We’re delighted to hear you’re enjoying the app and that our support team has provided such a positive experience. Your kind words mean a lot to us!
Doner provided excellent customer service, fast and easy!
Thank you for sharing your feedback! We’re happy to hear our support team provided fast and effective assistance. We truly appreciate your kind words and are always here to help!
Everytime i have a problem , the team are quick to resolve for me , thanks Vien for sorting it out , cheers
Thank you for your feedback! We’re glad our support team was able to quickly resolve your issue. We appreciate your kind words and are always here to help whenever you need assistance.
good support, especially Joian Z
Great app, super user friendly and helps us stay on top of our reviews!
Thank you for your feedback! We’re glad to hear you find the app user-friendly and helpful for managing your reviews. We appreciate your kind words and are always here to support you!
Love this app, and all the support agents are super helpful. I worked with Arven today and he was great
Thank you for your feedback! We’re thrilled to hear you love the app and found our support team so helpful. We truly appreciate your kind words and are always here to assist whenever you need us!
Had a minor issue and they fixed it in real time so quickly. Very happy.
Thank you for your feedback! We’re glad to hear our team was able to resolve your issue quickly and in real time. We appreciate your kind words and are always here to help!
Very easy to use. Has helped us generate a lot of reviews. Highly recommend.
Thank you for your feedback! We’re happy to hear the app has been easy to use and effective in generating reviews. We truly appreciate your recommendation and continued support!
Vincent was great to deal with. Prompt response time, pleasant and helped me out quickly and efficiently. He was easy to understand and addressed my issue. I would highly recommend Yotpo, so far great.
Thank you for sharing your feedback! We’re glad our support team was able to assist you promptly and efficiently. We appreciate your kind words and recommendation, and we’re happy to hear you’re enjoying Yotpo so far!
Was facing some issues and Ruzsel John was a huge help, friendly behavior and timely solution.
Thank you for your feedback! We’re glad our support team could provide a friendly and timely solution to your issue. We truly appreciate your kind words and are always here to help!
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