Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,011
chart
#1,063
All reviews
Rating Breakdown
Review RSS Feed
April 8, 2024
very pleased with yoto. Been using them for years on several of our sites. Outstanding customer support.
Thanks for your feedback, we really appreciate it.
April 6, 2024
The irony of a review app asking for a review is not lost on me. Thanks for your help Daniel! Solving the integration issue was easier than expected and the added bonus of a screenshot was really helpful! Overall a great app and an excellent add-on to my website.
We appreciate your feedback, thank you!
April 5, 2024
A couple years ago, we tested out Yotpo but had issues and decided to cancel. We decided to give it another try but the customer service is almost non-existence. It's been now 3 days with no response. I guess this app is not meant for us to use.
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our clients can get up and running without any hiccups. Our records show that our team has been in contact with you and have resolved all issues and answered all inquiries about the product. If you have any concerns regarding the product, please don't hesitate to contact us.
April 4, 2024
We have been with Yotpo from day one! We love and appreciate the value their reviews add for our customers. If we ever need assistance, Yotpo is quick to respond and help us out. Big thanks to John G for his awesome help and terrific customer service this week! I recommend this app 1000%!
Using app
Almost 9 years
Total reviews
1
Average rating
5.0
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
April 3, 2024
The support provided by this app has been disappointing. Numerous issues occurred after installing Yotpo, and the support team was unresponsive, taking more than a week to reply. When they did reply they were extremely unhelpful and bounced me from one support staff to another without fixing any of the issues. Even after the app installation, the plugins persisted, leading me to hire coders to rectify the website and completely remove Yotpo. I do not suggest this app, especially for smaller businesses in need of reliable support.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
April 3, 2024
John G. was AMAZING! He went above and beyond to help me customize
We appreciate your feedback, thank you!
April 2, 2024
Outstanding customer support from Jeorge at Yotpo! With the Shopify Reviews app being deprecated, we needed help moving over to Yotpo and Jeorge was so helpful in getting the coding and installation completed accurately and quickly. Amazing support! Thank you!
Thanks for your feedback, we really appreciate it.
April 1, 2024
April 1, 2024
Very professional service, I like John G's one-on-one online service, very fast and professional to solve my problem!
Thank you for sharing your thoughts with us!
April 1, 2024
been using this app for yearrsss, and it's always great, especially the support they always respond right away and solve the issue right a way, Jeorge Kenneth V was very helpful, thank you highly recommend
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
March 31, 2024
Wonderful app and great customer service! Doner P was very helpful with tech support. I appreciate the service and knowledge.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
March 28, 2024
Ruzsel is great! He helped me to fix some widgets. Thank you!
Thank you for writing a review — we value your feedback.
March 27, 2024
March 26, 2024
Excellent experience migrating to Yotpo from Judge.Me. Support has been wonderful so far!
We appreciate your feedback, thank you!
March 26, 2024
Great experience with this app overall. No complaints. Thanks to a guy from support team - Jeorge Kenneth V, that helped solve multiple issues multiple times. Thanks!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
March 26, 2024
Works great, appreciate the assistance by Doner P to seamlessly transition widgets and info from theme to theme when we do changes.
We appreciate your feedback, thank you!
March 26, 2024
Everything would have been fine if I hadn't noticed the problems that managers have been unable to solve for a long time. In fact, the support work is at zero level: one says one thing, the other says another, and as a result, something completely different happens. Support may claim something is impossible without providing evidence, and then apologize when evidence to the contrary is presented. Technical support here isn't much help either; they can't even implement simple things. After contacting support, you receive a survey form to expedite problem resolution—essentially, it doesn't help at all; nobody responds. Essentially, what I have here are global issues affecting the revenue and reputation of my store; support doesn't solve anything on its own, they send an email and disappear for a week... Perhaps this review will expedite the resolution of my issues? For now, I'll leave it here.
Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with our Reviews product. We sincerely apologize if it took time for us to respond to the ticket you created. Our support team has made efforts to contact your team and had a joint call with your staff. Our latest communication said that your team would send us an email listing all unresolved matters. However, we have yet to receive this email. Please reach out to us so that we can better understand those issues. Your satisfaction is our top priority, and we are here to assist you in any way we can.
March 22, 2024
I was able to import reviews from GoDaddy to Shopify without much trouble--but then a couple of days later, I accidentally setup the reviews to appear just on the home page (which was not what I wanted). Jeorge Kenneth V. spent a good deal of time resetting the appearance of the reviews, cleaning up the import csv file that I provided and reimporting the data so no errors appeared. He was very professional, kind and helpful. Thank you Jeorge Kenneth V.
Thanks for your feedback, we really appreciate it.