Yotpo: Product Reviews App

We are using Yotpo to generate product and site reviews on a couple of online stores of our clients. Yotpo not only helps us to generate reviews but also helps to get additional sales coming from auto-response emails. They have a very responsive and helpful support team in case any help is needed. P.S. Ed, thank you for your recent help:) Zwebra Web Studio Inc. recommends Yotpo service for sure!

A bit expensive for a new small business, but great customer services. I had a an issue and they were super responsive in helping me fix it. Allen was so helpful with fixing an issue. Unfortunately we've changed provider due to limited upload image functionality the provider. For us, image uploads and social proof are super important, but Yotpo does not make it easy.

I was trying to delete my accout and they help me within 5 mins. Authentic and fast customer service!

We recently started using YOTPO and just love it! Support is great, support staff is knowledgable and fast. Can't recommend enough.

James was super helpful and answered my many questions. My issue was resolved very quickly. Excellent customer service!

The customer service is fantastic - big shout out to Jeorge Kenneth V & Ruzsel John who both helped installed the new 3.0 widgets onto my site with ease - Thank you so much!

I like this app though it should be easier to locate new reviews. The best part is when Donald U helped set up the reviews carousel in my Shopify site! I tried myself wasted a lot of time so tried chat and Donald had my carousel up and running on my site in minutes! It’s such a tremendous benefit to have chat agents like Donald who are available and competent !!

Really fast and responsive live chat support. Ronel R. helped me through the complex parts of installing the Yotpo widgets. Thanks!

レビューに表示される名前が注文時の氏名の「姓の一文字と、名前」のため、日本人だと注文時の個人情報である本名がほぼ全て表示されることになります。そのため、日本人からのレビューを受ける可能性がある店ではレビュー者の氏名が表示されないようにコードを追加する必要があります。 詳細を調べようと思っても、説明はすべて英語です。 しかし常に担当の方にチャットで問い合わせることができるようになっていて、サポートを受けることができます。慣れないコードのコピーで戸惑っていたところ、丁寧なサポートをしていただき、無事に導入することができました。 チャットが日本語でできるとさらに良いのですが、日本語は全く通じません。でもウェブ翻訳でも理解していただいて、サポートをしていただけます。 Rhenantさん、マークオリバーさん、ありがとうございました。

I really appreciate Orly P who helps me a lot!! Good customer service! Figure out my problem soon!!!

****Update**** Since we can't review an app more than once I am updating my review to again rave about how helpful the Chat Support is. Lots of places make decent software but the real challenge is what happens when things inevitably don't work quite right. Anytime I've had trouble, chat support has helped me resolve the issue quickly. Most recently, Radly helped me fix a config change that was preventing my review widget from displaying properly. 5/5! I was having difficulty importing our old product reviews. After chatting with Rhenant via live chat for less than 20 minutes I had most of my reviews imported. Rhenant also took the time to show me how to format the rest of my reviews that wouldn't import correctly. Lots of companies provide good review apps but working with a company with good customer service/technical support makes my day so much easier!

Fantastic support from the team. Donald U quickly helped us get to the bottom of the issues we were having with the reviews integration.

Nice app, easy to use and very powerful. Best of all, really handy customer support! We have encountered some problems with comments display, and the support has been patiently helping us throughout the process. We appreacite Kent's help in these days. And luckily everything worked out! And update today, we had wonderful support and help from Allen today, it has helped us much and he is so nice to chat with, always smile and kind, really appreciate, will come back more often!

Its not cheap but most powerful review app we have used and support has been v quick whenever we have had an issue or needed something amended

the support is amazing. Highly recommended app for reviews. Definitely more expensive than comparable apps but worth the extra dollars

Very impressed by the responsiveness of customer support. Doner was able to help me with a technical issue promptly and effectively.

A great review app, I was able to start managing my reviews without going through long tutorials. The basics are very intuitive. I also had a small configuration issue and within minute their help chat fixed the issue. Great support service. I had to contact for support a second time and there was no wait time, they helped me with a settings issue and I was done in less than 3 minutes. Great service.

Thanks Doner P for the help today! I had problems with the grouped product reviews but Doner helped me solve the problem. Thanks! Excellent customer service

Customer Service at Yotpo Reviews is excellent ... they go above and beyond. Annie was prompt, provided screenshots and video of the changes required and even sent the code to use. With this kind of feedback it was easy to fix the issue quickly and easily! Keep up the excellent work Annie and team. Cheers.

good service. this app is very excellent and their support is very helpful me. I think this app will be best in shopify apps.