Yotpo Product Reviews & UGC

Feb. 8, 2022

I have been using Yotpo for a couple of months. The Yotpo support has always been amazing. Anytime there is an issue, I am able to get in touch with someone on direct chat and for the most part, all of my questions and issues have been handled quickly and well. My most recent interaction was with Howell Kieth, and the support I received was fantastic. Based on my experience with the customer support alone, I would give Yotpo 5 stars. I am giving 4 stars because the Yotpo platform is not fantastic - it is slow, buggy, and not easy to modify design and function without accessing higher tiered plans and manual CSV file editing. Additionally, some desirable features (such as integrations with Klaviyo and other apps) are only accessible on plan tiers that are far out of reach for the average small business. All in all, the customer support and documentation make up for the platform headaches, and I look forward to using Yotpo further.

Feb. 8, 2022

Lemuel from Yotpo was an a great help and extremely patient with me. I honestly wouldn't of fixed the issue myself - thank you so much!

Feb. 13, 2022

Helpful team and prompt support, waiting for some new features from Yotpo so that I can get more reviews.

Feb. 8, 2022

Great and quick customer service! Was very surprised how fast and helpful support was. I recommend this app to anyone!

May 19, 2022

I had a slight problem in getting the reviews to appear on my site the way I wanted them to. Manny was very helpful in resolving the issue. It was nice to have someone to edit the code for me rather than just telling me what to do likely creating more confusion. Thanks Manny! Edit: I have had a couple of issues the last few days and both Lemuel and Rilu Jane were very helpful.

July 29, 2024

Great app and great support. Wendyle Christian. helped me fix an issue I had with the theme widgets quickly and effectively

Feb. 8, 2022

Very helpful and great communication. Would like the plans to be a little cheaper for the upgrade. Thanks

Aug. 10, 2022

I couldn't figure out how to get the Star-Rating on my Website, but Kenneth John M helped me within minutes. I'm glad that he solved my problem this quick. Thank You! Edit: Today the App got down again, but Lisa did the same thing as John. Special thanks to you guys, we need more Technical Support like this. :)

Feb. 7, 2022

We had the pleasure of working with Nick S, he was so patience, thorough and kind. He went above and beyond for our team, and we could not be more delighted at the leval of his service. Nick deserves a raise and should be looked at for many other opportunities to come. We are very thankful and grateful for his leavel of service. Thank you Nick for all you do! Yotpo, keep up the great wrok with employees like Nick S.

Feb. 7, 2022

Robertini L - Absolutely fantastic service - If I had spoken with Robertini in the first place than I would of stayed with Yotpo. Most help i've had from anyone.

Feb. 7, 2022

Had an issue adding the custom widget code to the theme and went to the support. It was AMAZING. Robertini checked everything, working for several hours into my site. All you need and more.

Sept. 1, 2023

Great app with good integration and user friendly UI. Awesome customer support also, with Arven being incredibly helpful and quick in facilitating our request. Thank you.

Oct. 22, 2023

The app is great, I have been using it Yotpo for quite some time now. I love the automation they have and also their customer support is amazing, especially Ruzsel j. He was very prompt and quickly solved my issues. Would 100% recommend to all

Feb. 6, 2022

Great product! I was pretty floored by the customer support I received, even when using the free tier. Very, very impressive stuff — head and shoulders above other review apps. Thanks for your help, Howell Keith R!

Feb. 6, 2022

We recently installed a new theme on our shopify store. We had issues getting the reviews to display on any of our pages. We reached out and were immediately contacted to address the issue. Doner was quick, asked where we would like items to display and did the work very quickly. We could be happier with the service we received and are thrilled with Doners quick response and friendly service.

March 30, 2023

Ronel R did a wonderful job helping me out with installation issues. he was very patient and very good at what he does. I recommend this app!

Feb. 6, 2022

Great application and service, really. Thank you! The assistance responds immediately and helps you for any doubts, very comprehensive.

Feb. 6, 2022

tutto okkk. servizio assistenza ottimo. applicazione davvero utile per gestire tutte le recensioni, consigliata

Feb. 6, 2022

Have used Yotpo for a couple years and I love how it brings social proof to my site...I just updated my Shopify theme and I was having trouble getting Yotpo code to work again, but when I reached out through their chat, the representative Donald U was super helpful and fixed everything for me!! highly recommend Yotpo

Feb. 6, 2022

I just installed the app and it has worked as expected from day 1. The chat support is extremely helpful and a great feature of this app.