Yotpo Product Reviews & UGC

Feb. 2, 2022

Kenneth was super helpful, resolved all the issues in a heart bit. Very appreciated. Super helpful customer service every time.

May 25, 2023

Waiting on senior team and email now...actually my case is still not solved...so im reducing this to 2 stars.....i didnt get a promised email from senior level staff to investigate why yotpo didnt have any reviews for a year...im an owner of a small business..i dont have anyone helping me so i do need a wee bit of extra support..havent got it to date...

Feb. 2, 2022

Great service as always, the apps have been great for my brand, customer reviews have been crucial - Doner P was brilliant!

Feb. 2, 2022

When I finally got hold of someone the service was very efficient and helpful. I would say though that I had tried to get someone to call me a number of times but no one did!

Feb. 1, 2022

Super helpful customer service! I needed help reinstalling after a theme update and they got it done within 30 minutes

Feb. 1, 2022

Thanks to Kenn for being so quick to respond and thorough in his customer support help. Yotpo is helpful and overall a great way to moderate web reviews.

Feb. 1, 2022

I am very happy with the customer support that we got while importing our reviews from other marketplaces. It was super easy & very quick. Thanks!

Feb. 1, 2022

Allen helped us a lot with some issues with the appearance. Great app with great support. Thanks for all the help!

Feb. 1, 2022

Kenneth helped me a lot with the integration process! It was awesome to work with him , he was able to answer all of my questions

Feb. 1, 2022

Kenneth delivered a great customer support assistance! Fast and efficient. Would recommend to another customer.

Feb. 1, 2022

There's some parts of the application that can use enhancing. For example, the coupon option to be conditioned to send out only following specific emails. It seems odd that there is not setting for this condition. As well, it would be helpful to have the app pick up on where the customer is in the email request flow. I'm having to manually cross reference the email list to ensure that all customers have received the follow up reminder emails - seems very inefficient. Customer support was amazing though! Keith was very helpful and supported with me with my inquiries on several different occasions. 5 STAR for customer support.

Feb. 1, 2022

Gimbert was super quick to help me get my widget back up on my site with our new theme we added. Love Yotpo!

Jan. 31, 2022

We just switched over to Yotpo and had AMAZING customer service in the process. Donald U went out of his way to help us move onto the platform and integrate our reviews. I have rarely had this positive of an experience dealing with support on Shopify apps and couldn't speak more highly of Donald U and the help we received from him!

Jan. 31, 2022

Eunice was super quick and efficient and solved my problem. Great attitude and very helpful. I really appreciate it.

Jan. 31, 2022

Eunice P is best . solved my issue quickly and very understanding . highly recommend yotpo for reviews and promotions

Jan. 31, 2022

I love the auto response feature. I needed help with installation and contacted customer service. Ed was assigned my case and he did an amazing job. He was communicative and quick with resolving my issue. Thank you so much!

Jan. 31, 2022

Love Yotpo. Had a question and Eunice came to rescue on chat. I feel confident recommending this app

June 10, 2022

No podía implementar el carrousel con las reviews por mi mismo y el servicio técnico de la app, en especial Orly lo hizo por mi super rápido y además fue muy amable y paciente. Recomiendo este servicio muy por encima de las demás aplicaciones.

Jan. 30, 2022

I love this app. It's easy to use to collect and show reviews. I love it so much, I transferred it with me when I moved to Shopify from my previous website host. Their support team cannot be beat!

Jan. 30, 2022

Doner P was extremely helpful with importing my review over to a new website host and provided me with information to choose the best plan for my business needs. A great customer service experience!