All reviews

Rating Breakdown

  • 5
    91% (6,419 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
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5 / 5 Share

Jan. 29, 2022

Customer support is exceptional & Kenn T (representative was really helpful & professional) Thank you

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

Very helpful app to give our store visitors objective insights about our products. Excellent support. Kenn was incredibly professional and helpful!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

Yotpo Reviews app is a must have. The feeling of seeing your customer/clients reviews let you know that you’re doing a great job. The support you receive from the team is top notch. Example: I recently updated my theme and for the life of me I couldn’t figure out how to add the app back in. So I send a request for assistance late that night like around 11am. Received an immediate reply back from Manny who jumped right in. I fell asleep shortly after, woke up the following morning to an email saying all fixed. That is what I call TOP NOTCH SERVICE. Thank you Manny for all your help. Never once did they make me feel incompetent. Which I truly appreciated ❤️

Using app

Almost 7 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 1, 2022

This chat service is amazing. You don't get automated responses but real help. My rep Eunice helped with all my issues quickly. Highly Recommend this app they are awesome.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

I haven't really gotten to use it yet but their customer service is good Gimbert was great! ........

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

Bonne application, est très bonne aide de la part de Kenn qui a pu m'aider dans l'installation. Merci !

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

Support is great. Eunice fixed our technical issue within a couple of minutes even though we're just running on the free plan for now.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Vergian was patient, detailed, and super helpful! Our team has had such a great experience with all our Yotpo representatives.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Great app, super helpful support as well! They do a great job getting reviews for the site, and I've seen a huge uptick in review submissions since implementation!

Using app

11 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Incredible customer service - Kenneth John helped us quickly and easily navigate tech issues with our PDP in order to link successfully link our reviews.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

I am two days into using the reviews by Yotpo and I am already blown away by the customer service. They are kind, quick and efficient. I have not been treated so well by any other company. Nick S. has been great.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Jan. 27, 2022

This app made it easy to collect reviews for our different products and website. Nick from customer support was very helpful when we wanted to transfer reviews from an old discontinued version of our product to the new version of the product so we wouldn't lose all of our review over the last few years.

Using app

Over 3 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 27, 2022

OMG I was lucky enough to be helped by Edourado when reaching out for a Yotpo assistance. He went above and beyond to help me and exceeded my expectations. Creative, experienced, competent and solution driven person and patient on top. Couldn't be happier with the entire experience and I dont say this lightly.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Good thing about this app is you'll always find the chat support to be friendly and ready to provide human support unlike bots at most of the places. Eunice thanks for the support :)

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Support has been excellent. They respond very quickly and were more than willing to add the review function to a page for us.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2024

What an incredible service. I couldn't get my star ratings to appear so i asked on live chat. The responses were so fast I thought it was a bot! Rovi C helped me. I simply ticked an approve notification on my Shopify website which gave him access to my site and in 5 minutes he got the stars working and even adjusted them when I cheekily asked. I'm delighted. Highly recommended. Thank you guys.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 26, 2022

Had a support query, this was answered really quickly and the issue resolved Thank you for your help

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 26, 2022

Yotpo product reviews work amazing, we wanted to tweak the plugin a bit and Ronel was super helpful, everything was done in few minutes and now looks exactly as we wanted it. Thanks a lot once again.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 26, 2022

I use this app to have customers review product and display for future customers. Keith has helped me add reviews on products to display

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2022

The customer service is great! I had a problem setting up the widgets on my page and Ronel quickly assisted me and had everything up and going in a matter of minutes. Thanks Ronel for doing an excellent job! Update: I needed help on importing my Facebook reviews to Yotpo and Nick explained to me exactly what I needed to do. Yotpo has the best customer service!

Using app

11 days

Total reviews

3

Average rating

5.0