All reviews

Rating Breakdown

  • 5
    92% (4,082 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (129 ratings)

Reviews with Text

  • 99% (4,380)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 27, 2021

Great customer service! Ronel helped me install the app and made adjustments based on my recommendations. Truly impressed by the service. Thank you!

Using app

About 2 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

April 27, 2021

Junalou was great at assisting me with adding code to my site. I appreciate the clear communication and how quickly I was assisted.

Using app

About 1 hour

Total reviews

6

Average rating

4.7

5 / 5 Share

April 27, 2021

Gimbert did an absolutely amazing job with very little effort on my part...just took charge and got it done...knocked it out of the ballpark!! Very knowledgeable, thorough, patient, and great troubleshooting skills. I was multi tasking and made the transaction so effortless.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2021

I use it to collect reviews and it's been really good! Customer service has been prompt and so helpful when I had questions or needed help. highly recommend!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 27, 2021

I needed help using a feature so I contacted Yopto support using the chat. I received a quick response from Mark and he was very knowledgable & courteous! Mark resolved my issue efficiently and I was able to get right back to business in a timely manner. Great product & excellent customer service!

Store

BU

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 16, 2022

Love this app! It is great and easy to use! Thank you so much. I highly recommend it to anyone who wants a review app. Donner helped me a lot!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 26, 2021

This app is great and this has been the best customer service experience! Ronel was extremely attentive and helpful in assisting me with setting everything up. Ronel went above and beyond. If I could give more stars I would. Thank you for everything.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2021

I needed help to install carousel and James was so helpful. excellent customer service. Thank you so much!!

Using app

8 months

Total reviews

7

Average rating

4.9

5 / 5 Share

April 26, 2021

This app is very easy to use and super responsive when you have a question! I chatted with an agent (Jo Lorenz) and they were very quick to answer my question and fix that issue that I wanted changing! I really appreciate when you can reach someone quickly and YOTPO did that fo me!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2021

Mark the support agent was super helpful! He provided a lot of help with publishing the review widget on top of my custom theme. Very professional. Will highly recommend it.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2021

Eduardo was so helpful. He really went above and beyond to help me to set up my yotpo and have it running the way I wanted to. Excellent customer service. Highly recommend. Thankyou Eduardo - your service is outstanding and I'm so happy to use Yotpo now.

Using app

About 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2021

Amazing customer service! Ed was able to help me with my issue and went above and beyond to make the plugin work! Thank you Ed, you are a lifesaver!

Store

Cossé

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2021

I love being able to sync photos from Instagram and having them appear on the product pages! I was having some issues getting them to appear for new products but Junalou was a big help and assisted me with the issue in a timely manner.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 25, 2022

Im a fan! Although I wish the premium offerings were more affordable, you can not go wrong with this App or the people behind the brand. Customer service is incredible, and never have I been left wanting. Special thanks for all of the support I regularly get from - Rilu j, Eunice, Yuval G, Kate A;- Every aspect of the team is excellent, from customer service to technical support, Backend Support, & Developers. Cheers! AGN Roots! https://agnroots.com Adam S.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave your feedback, it really means a lot to us. We are constantly iterating our pricing and plan options in an effort to provide the best solution for businesses at each point in their journey, but we know that it's not always a perfect fit. However, we have revamped our plans and pricing, making our premium features more accessible than ever before. We encourage you to check out our new pricing page, or contact our support to learn more about our new plans.

5 / 5 Share

April 23, 2021

The Customer service was so helpful! I totally recommend this app, great social proof for your store!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 20, 2021

Junalou was great and really helped me, quickly and efficiently. Great app and even better support. Thanks!

Using app

9 months

Total reviews

4

Average rating

4.8

5 / 5 Share

April 23, 2021

Wonderful and friendly service! I had some trigger adjustments to make to our automatic review requests, and Junalou was fantastic in resolving this so quickly. Amazing app and service!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2021

Manny was great! I was able to customize a lot for my busienss. Very helpful. So far so good with the app, no complaints

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2021

The app is a must have for your products rating. Among other features, it loads fast, and pushes the reviews to your site and your social media channels. The support is quick and effective. Manny, from Yotpo's support, helped me fix a review push within seconds. Thanks a lot again for this great app, and the professional team behind it!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 22, 2021

Anne was superb and very helpful. She went above and beyond to help me and the app is a superb addition to the site.

Using app

3 months

Total reviews

1

Average rating

5.0