Yotpo: Product Reviews App

I have been using the free version of this app for a while now. I believe it helped me collect more reviews by sending follow up e-mails to customers and having a third party collect these reviews increases the reliability. I needed help today and Junalou made my day by a clever approach to my problem and saved me precious time. Very patient, helpful and kind. End result was over my expectations. Thank you so much Junalou and YOTPO. A big thank you to Gimbert today for helping me set up my new Template. Exceptional service as always. Thank you. An update today; I updated from the free plan to basic plan and Simoun Francis and Daniel, Rhenant helped me a lot with setup, a big thank you! The help is always available when you need it.

Great and fast service, they resolved the situation with reviews instantly! Appreciate the help guys!

I am very impressed with this app-- I reached out to customer service to see if I can have my reviews posted on my website and Manny was super helpful and went above and beyond the original question I asked! I was able to add the reviews to my website, and Manny helped me find a color that matched my website! I am super happy with the level of customer support from Manny.

Quick and awesome customer service and Great help by Warly, completed my request on the spot, Thanks all.

app works as described, easy to set up and outstanding after-sales technical support (thank you Noren)

The app is easy to use; however, there are some issues during my experience which I think are not quite convenient. Whenever I want to change the widget's display, it doesn't show immediately even though I select the "immediate update" button. This thing also happens with the auto-publish review (They told me that the review is published within 24 hours, but I thought it's supposed to be posted right after being submitted). Also, there is no "import reviews" part on the app at my end, and that's quite weird, but they did help me input it on the website. In general, the team is really supportive. They helped me to fix those problems quite fast. But if those above issues are fixed, it would give a better experience for users.

Update 2022! Lost my reviews and a quick note to Yotpo and they're back. Always a pleasure working with these folks. Nick, you rock! Thank you so much for all your help. Thanks Yotpo for the product. Just wow! I have been trying to get the reviews fixed for some time. Junalou came through and fixed everything for me and even added some extra review coding for my products page. I don't have a lot of time to be working on apps, etc. and Junalou took charge and made it all happen. The conversation rocked, they knew what to do, and just great people to work with. Much aloha!

Mary Ann was very helpful & so kind. She went out of her way to help me. Definitely had a great experience!

Mary Ann was so helpful in getting me all set up. I wanted the carousel view for my homepage and she set me right up and placed it for me. So also answered all my questions.

the app works well on my website, and the customer service is good, nice app to collect customer review

So far so good. Just signed up and having trouble finding specific settings. I was surprised that the live chat option was pretty much immediate. Still a ways to go before I can really make a fair evaluation but Eunice from the live chat was awesome - knowledgeable, efficient, and pleasant!

I use this app for reviews on our site. Manny in particular has been wonderful to work through support questions with. Helped me move the reviews and style them to exactly how I wanted. 10/10 would recommend.

After using the app for a couple of years, the customer service team has always been extremely nice and capable. My latest help request took two hours to fix with the help of Manny - Yotpo Growth Support Hero - when I alone spent days prior to find a working solution. Thank you for being super detailed and responsive. 10/10 customer service

Great App and very friendly and helpful customer support! I just contacted their customer service team, Mary Ann. She is great and I absolutely satisfy with this App!

I'm writing this review to thank Junalou for the support I received today via chat. I asked Junalou a bunch of questions and Junalou stayed with me for over half an hour and patiently answered them all. Highly recommend based on the customer support alone.

Great app, frees up my time !!!!! Customer service is prompt and people know their stuff. Highly Recommend Shout out to Ruzsel John N who gave amazing service

Manny helped with all questions fast, practical, uncomplicated - very happy with the outcome. thanks!

We have been using this app since first launched our store and it is absolutely awesome! Their customer service team is amazing. Manny is such a great resource that truly cares about the customer experience. He is very quick at responding and truly has made our experience extremely pleasant. I highly recommend!

I've just started using the app for reviews and had trouble syncing my orders...Anne manually helped me sync them so we could start sending right away! Excellent customer service.

I just loaded this app. There are several steps to get it integrated with your shop. I tried on my own to import existing reviews and for some reason the way I listed the product handle in the CSV wasn't working. I contacted Support and immediately they set out to help me. Not only did Gimbert import our existing reviews, but he went ahead and set up our entire store! It really looks great and I'm excited to have reviews on each product page. I'm sure it will lead to more sales. In addition, I had a couple questions about the automatic emails. I chatted with Jo who easily answered all my questions and help me customize the emails to my liking. I actually decided to go with this app because I received an email from Yotpo for a review on a product I had personally ordered (Spoonful of Comfort). When I saw how easy it was to leave a review, I decided to try this for my own business. Still in the early stages but I'm already impressed with how quickly and efficiently their Customer Service worked.