Yotpo: Product Reviews App

Sept. 14, 2022

Works well. Immediately increased my response rate for review solicitations. Eileen provided excellent support. A very useful tool since Yotpo increased the services on the lower-tier plans. Many ways to use this platform. The only drawback is that the emails can't be timed to the actual delivery notice, so international ones often arrive before the product, which annoys people. UPDATE: I signed up for the Prime plan because I was told that it would show rich snippets on google and make the site review show up on the Google SERP. We met all the criteria, but these still did not show up, even given months for google to recognize them. YOTPO tried a few fixes and finally gave up and told me to contact Google, who, of course, blew me off. So, I would say that based on my experience, that feature is not functional. And that would be okay if I hadn't paid a premium for many months specifically to have that feature work. Not so very happy

March 15, 2021

Great app, works as expected. Very helpful staff - thanks to Manny for getting me started and helping me out!

March 15, 2021

Great app. Great customer service. It worth a try since free plan available. Highly recommend this app.

March 15, 2021

Love this app! Totally changed the way my customers view the brand. I would highly recommend this app to anyone looking for a legit review service.

March 15, 2021

Manny helped me with a installation of widgets in my website, he was so patient with me (because Im from mexico and i dont speak too much english).

July 19, 2021

I love this app!!! it works great and their service is awesome!!!! I had an issue with their app and they logged in to my store and fixed it for me in less than ten minutes!!!!

March 13, 2021

Excellent service. Sheen personally called me and resolved all my questions with care and accuracy Thanks Sheen Jerry

Feb. 1, 2023

thank you for your help. very nice app for reviews of my website. goooooooooooooooooooooooooooooooooo

March 12, 2021

I am on a free version for a couple of days so far. The support is very efficient so I am happy with that. I Will amend the review should I run into problems. But so far so good!

March 11, 2021

I needed help updating the widget on my new theme. Manny responded quickly and helped me out right away. Thank you so much.

March 11, 2021

I'm new to the app but the customer service is great. I haven't been able to test the features yet but the customer service's willingness to help is much appreciated! Thank you so much Sheen for your excellent customer service!

March 10, 2021

We had an awesome setup experience! Within minutes we had someone on the chat supporting us. The app is setup and we're excited to begin using it!

March 10, 2021

Very useful app for bringing together customers and website performance through reviews, while also helping SEO at the same time. Quality help if needed through the chat system as well, from people like Noren!

March 9, 2021

I love this app! It works great. It is solid and possibly the most professional app I use. The layout of the account pages is a little strange in where things are located, but customers never see that. Other thing, It is hard for me to upgrade beyond the free plan. Free does what I need. I can't quite justify the jump from free to 19 dollars for benefits my store doesn't really need... then to pay way more just to send more automatic reviews. That's my feedback to yotpo.

March 9, 2021

I really do love this app, it streamlines the entire "social proof" process. It's not always easy or comfortable to track down customers for reviews so I love that it's automated. I recently switched my theme and it wasn't fully compatible with this app without additional help. Manny was really helpful and updated my code for me which made the process significantly easier. Definitely worth the investment!

June 14, 2022

Just had to get help again because I updated my website's theme, and Jeorge Kenneth was fast and super helpful. So happy Yotpo makes it easy to get support. Thanks, Natalia. I'm using this app to show new customers what my existing customers think about my products. I love how responsive Mary Ann was in helping me ensure the code was installed properly after changing out the theme on my website. I'm already bogged down with other tasks and I appreciate not having to waste hours trying to figure out any coding issues. I really appreciate your app and your service. :) Natalia (www.shopfinehoney.com)

Nov. 11, 2021

Great app, great support, got fast and efficient answers for all my questions from Eleen and Jo and Sheen and Howell ! I recommend

July 7, 2021

Anne at customer service was extremely helpful setting me up and making sure I completed the steps correctly. I hope that this app is perfect in communicating with customers for my reviews! Plan on upgrading if all goes well to unlock additional features. Junalou was a big help with helping install the app to my current shopify theme. Went above and beyond to ensure it was set it correctly. Great service and communication.

March 6, 2021

I needed some help today with adding my reviews to Facebook Junalou was fabulous he took charge and knew exactly what to do in order to be able to complete the task, great service and great knowledge thank you so much. You saved me getting frustrated :)

March 5, 2021

Thanks to Sarah P. for reaching out to me via email and conferencing with me today. I also got help from Junolou with setting up my app correctly this morning. They were both so helpful and I'm so happy with how my store is looking now.