Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,512
chart
#327
All reviews
Review RSS Feed
March 5, 2021
EXCELLENT APP! Easy to use and effective. The support team is really helpful and efficient. Really recommend it! Thankyou Jo Lorenz
March 5, 2021
Easy to set implement and really impressed with their customer service. I used their chat function and Mary Ann was really helpful and and helped me by implementing the code for me! Thank you Mary Ann and Team Yotpo
March 5, 2021
I just upgraded my yotpo subscription and was having a few issues installing the widgets, Mary Ann helped me through it step by step on the customer service chat and resolved everything. Thanks - great app and customer service
March 4, 2021
I had Eleen and she was wonderful! Helped me all the way through until the problem was resolved. Went above and beyond... Thank you!!!
March 4, 2021
Beware of the info on the site. It lists wishlists as one of the checked items on the growth plan, but NOPE. Even though it is checked, it is not included. I will stick with the free version until I find a different provider. Mostly just upset about the amount of time wasted.
March 3, 2021
Ridiculously overpriced. $400 / month just to be able to integrate with google shopping (regardless of how many orders). I wish i had known this before getting set up with free version. Don't mind paying but the cost is way too much compared to good alternatives. Now need to switch. Wish i had read the reviews prior.
Thank you for taking the time to leave your feedback. We absolutely hear and sympathize with your frustration about not being able to have access to some of those features. A support agent has reached out to you to try and resolve this matter, but we have not heard back. However, we have transformed our plans and pricing and our premium features are now more accessible than ever. We encourage you to check out our new plans or reach out to our support and we'll be more than happy to assist you with finding the right plan for your brand.
May 6, 2021
Superb service - Don could not have done more to help in customising some of the features - great service :)
March 3, 2021
It’s been about three weeks trying to get the reviews to my website imported and the representative stayed in contact every step of the way. She was knowledgeable and patient. The customer service is great and I’ve had this app for about a year.
March 27, 2023
The customer service is great! - Allen, Kenneth, Manny, and Joian Z were so helpful! The dashboard is user-friendly, and the color customizations are perfect to keep the app on brand with our site.
March 2, 2021
so useful!! i had a few technical difficulties and the support staff available through the live chat was so helpful to resolve the issue. I was helped by Mary-Anne who went above and beyond to resolve the issue. Would definitely recommend!
Oct. 14, 2021
I was very nicely assisted today to help me improve the look of our automatic review emails. Very helpful!
March 2, 2021
When I do not find the solution I open up the chat and have the perfect answers within 1-2 minutes. Thank you Eleen. Was great help.
April 21, 2021
Absolutely great and swift assistance by their service team! Haven't had the app long enough to see any results but it's features are just what we are looking for! Got great help from Anne again with installing the widgets correctly for our new theme.
March 1, 2021
Brilliant app and support. Everytime I have needed an issue fixing they do it almost immediately! Excellent app. Eleen in particular has been a great help.
May 12, 2022
YotPo is great and the customer service is even better. We've integrated the reviews into our site with star ratings, reviews, etc. Once we got everything set up (which was easy and customer service helps with any questions), we set automated emails and the reviews have just been flooding in.. Also a little shout out to Nick S who held my hand through all my questions and got our reviews exactly where we wanted them!
Using app
Over 7 years
Total reviews
1
Average rating
5.0
Oct. 26, 2023
I spoke with Daniel today and he went above and beyond to help me. It took over 2 hours to get everything the way I wanted it and he did it all. I would highly recommend them and not use anyone else. Ty,,,TY,,,TY,,, I needed some things tweaked a little and they were so helpful with making it look the way I wanted. Love the look! TY :) They were such a great help! Spoke with Nick S today and helped answer all my questions. So professional. What a pleasure also James Edmar C...TY :) Great job! Ruzsel J, ty for all your help. Perfect!
Feb. 26, 2021
Live chat was super helpful! They were able to answer my questions quickly and professionally. Would definitely recommend.
Feb. 26, 2021
Elven has been great help in assisting me to adjust the reviews in my Shopify Store. The customer support is great!
Feb. 25, 2021
Yotpo is easy and great to work with. Everything you need out of the box to help you start collecting reviews quickly. Best of all, the email template is simple and beautiful, and the ease for reviewers to leave a review is just simple. Working with their customer service support is awesome. Whether it is asking a question about their product or importing your reviews when you're switching ecomm platform, they will go beyond to help you out. Recently a client of ours migrated from BigCommerce to Shopify and our reviews was mappped incorrectly during the migration. Working with Eleen from Yotpo, she was able to help us update the mapping of our reviews.
Feb. 25, 2021
Love the app and customer service has been amazing! Whenever we have any issues they respond in a timely manner and are extremely hands on with whatever they're doing. This app has been invaluable to us as social proof for our customers.