All reviews

Rating Breakdown

  • 5
    91% (6,423 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 14, 2021

James was awesome helping me change the code on my review platform. Super speedy and did a great job!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2021

Thanks Kenneth for your help, such a legend! the service is incredible, collecting reviews is easy and it has helped our company to gain reliability with our customers.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 14, 2021

I have been speaking with Ronel and he has been so very generous with his time and expertise. I had many questions and he was able to answer each one. Nothing was too much. Some of the best customer service I've received. Thanks. The app is great and I look forward to using it more effectively.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2021

Don, Eunice and James were very helpful. They navigated me through some questions that I had and we solved all my concerns. Thank you. Thanks Eunice for reviews carousel.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2021

Jo was super helpful in aiding me to install the app onto my website! I couldn't be more grateful for his help.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2021

Jo is super helpful in helping me installe the app to a new theme, same as other 2-3 Yotpo customer service staffs that I asked help for. I'm very nice and instructed me to work out a solution to my question.

Store

AIMAMA

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 11, 2021

This is an amazing app! But what is more amazing is the 24 / 7 customer service. I have had issues across several stores and they are always there and always fix what is usually user error lol

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2021

The app is the best for collecting and sorting reviews! I have also upgraded to the Growth Plan where I can add a Reviews Carousel on the home page and product page, works like a charm!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2021

Seemless process and amazing CS! They've been extremely helpful in not only getting our system up but also answering my thousand questions.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2021

So far, so good. Chat rep Eunice helped migrate our reviews from a WooCommerce store to Shopify Yotpo. Chat support was easy and responsive. Thank

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

Thanks to Rhenant we had concerns in the code, but she solved it quickly and we are satisfied with the result.

Using app

About 5 years

Total reviews

6

Average rating

3.7

5 / 5 Share

Sept. 10, 2021

Great app that captures customer reviews. The support team were super helpful, I spoke with Kaiser who helped make sure it is setup correctly.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2021

Kaiser at support was tremendously helpful with installing widget to my 2.0 store theme. It was nice to get instant support at midnight while building my site. Well done!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2021

Loving this app - Jeorge was super helpful getting me sorted with the carousel. Thanks! Looking forward to getting to use all the features.

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

Super helpful. I've had so many questions today and Ronel was a big help. They also helped me to install some code on my website that I couldn't understand. I'm very impressed!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

this app has helped me in retaining clients, get new ones due to reviews dropped. and when i needed assistance, the support team member was prompt and efficient, helped me transfer old reviews to my new site. Eunice was a life saver. definitely reccommend

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

They helped explain the difference between the paid plans and free. I ended up signing up for both the SMS service and the upgraded Reviews app, and I'm confident both will generate more sales. The free Reviews app is what established my trust in yotpo.

Using app

About 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

Eunice was very helpful - great customer service. She provided fast advice and support. Thanks for your help!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

I really appreciate the CS, they are always available, nice and fast to provide a solution! Thanks Jo Lorenz and Howell for your help!

Store

RadSwan

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 8, 2021

I cannot yet rate the app itself, but customer support has been amazing! Quick, dedicated...Mark did several customizations of my webpage. Top!

Using app

3 months

Total reviews

2

Average rating

5.0