Yotpo: Product Reviews App

This app works great but what is even better is the customer service from Manny. He was such a help to navigate me through using Yotpo the best way possible. He communicated very well and understood the issues. He then worked his butt off to fix the issies and didnt stop until they were fixed. I like the app but having people like manny to help customers is what really seperates this company from the rest. Give this man a raise !

I've used this app to automate asking for reviews. I love how it also automatically posts these reviews to my FB and Twitter accounts, which has brought people back to my website and provides that social proof. Even when I had to delete and republish a product (which had a positive review attached) due to a technical website issue, the Yotpo support was so fantastic and exceeded my expectations, the team helping me reconnect the original review to the new product listing. I could not recommend Yotpo enough!

Jane in customer service is responsive, friendly and solved my issue quickly. I am looking forward to seeing what this app can do!

Mary Ann from Yotpo is the person you would want to reach when/if you’re stuck with any coding/noncoding issues or if you simply want to take advantage and make your yotpo app looks better in your website... Let me tell you why?! Not only, Mary is an outstanding representative, she will also get the job completed with perfection. Thanks again for the great support!

Gimbert was great help! He did a good job solving the issue I was having, recommed this app 10/10 !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Yotpo provides strong shopper credibility and the app is well integrated with Shopify. Customer support is responsive and helpful based on my great interaction with Mary Ann. Overall usability of Yotpo has a lot of room for improvement, which I hope to see soon.

Anne was so helpful! I can't tell you how easy it is to talk to customer service to solve issues or just get information.

We will certainly pay the subscription once we make more sales in future. We appreciate the support even as an unpaid customer Mary Ann dealt with my query swiftly. This is how you do long-term business. Well done Yotpo. We are now on subscription, thanks to Rayne for assistance on coding and Hazel for the induction call.

The app works really well. And helps build trust for my small business. Lots of profanity words are automatically censored which is nice to know I don't have to personally monitor this. I did have an issue with a word being flagged that was not intended in a profane context, but Anne was able to help quickly - even on a Sunday evening! They even gave me screenshots on how to fix this myself should it happen again.

Yotpo has been an absolute game changer for my eCommerce business. The app is easy to install and is simple to use. Yotpo takes the stress and work out of collecting "verified buyer" reviews for your eCommerce. What's most important is to the team at Yotpo, it doesn't matter if you are just starting out and using their free plan or a big shot, they will always treat you like royalty. Today, I had the pleasure of working with Sheen. I was confused as to where I needed to place the code so that the star widget for average star ratings showed up under the product title on each product page. Instead of just instructing me where the code should be placed, Sheen without hesitation installed the code for me. I am extremely grateful for that because now potential customers who visit a product's page will see what that product is rated right away and not have to hope they scroll to where the reviews are (at the bottom of the page - which is where they should be - but sometimes visitors don't even bother). In the day-and-age where reviews are practically everything in convincing a visitor to purchase, Yotpo is the must have app for your eCommerce site. Thank you Yotpo and Sheen!

Love this App. The customer service is super helpful. They walked me through the cold install. Thanks for being so helpful. Nice APP, high recommend !

Love the app. It has been great for growing my business! The customer service is great as well! Today I reached out to problem solve an issue with the timing of my emails since I do a lot of preorders. They were able to fix it really fast! Thanks Jo!

Love this App. And their customer service is super helpful. Eleen walked me through the set up part. I am not very tech savvy and she helped me with installing the widget on my Shopfiy store. Thanks Eleen for being so helpful. Yatpo is great.

this app is very helpful thou i wish they would automatically add everytime to a new theme , but their service is great

This app is great to collect reviews on your store! Their support is great! I had a problem with connecting my Facebook, and their help desk was exactly that-helpful! UPDATE: I had questions today about my account with YotPo, I talked to Eunice and all my questions were answered quickly over their web chat! Quick and easy!

Mary Ann was super helpful. I was confused on my widget installation, not only did she explain, but she solved the problem for me.

We recently needed help with recovering lost information on one of our product lines and they did it in super-fast time, so grateful!

Very user friendly for someone who is technically challenged its nice to have a responsive customer service via chat. I have already noticed more people using this and posting the pictures in their reviews. It's really easy to share to social media too. Nice Work. ;-) Second encounter needing help Ronel was great and addressed my issue quickly. I just needed to update my token and reconnect to Facebook but he helped me do all of that.

I haven't used the app fully yet, but the customer service is 5 stars! fast and efficient! I glad I found this app

I deactivated the widget recently as I was finding the cost too high. I was trying out Shopify's in-house Product Reviews app as it's free but quickly learned there is no email review request option. Not good, gotta go back to Yotpo. The support team was able to easily get my widget reinstalled after I struggled. They cleaned up the features too, like made the stars appear beneath the product listings on my collection pages. Really happy with the quality support.