Yotpo: Product Reviews App

I use this app to collect reviews.I was having trouble setting it up and adding widgets to my site but the Yotpo team's support services are great! Anne and Mary Ann did may set up for me completely. I've had some apps that totally refuse just because I'm on their free plan but not Yotpo. Will definitely be a loyal paying customer as the business grows. Thank you so much Yotpo!

great app, and amazing customer support.. they helped me out thought their online chat in 5 minutes. I can highly recommend it

This app was really confusing to set up and I didn't receive any help from the company after reaching out several times. You would think that they would respond quickly to a potential customer, especially because it seems like a big, reputable company. I had to pretend I was a huge customer with 1000's of orders per month, then they got back to me right away. That was really disappointing that I had to lie to get a reply. Particularly, Jamie Conway never got back to me -- but then replied right away when I said I was a big customer. I wish you would give everyone the same treatment Jamie. Or if there's no support for small customers, just plainly say it. Then I spoke with Dan McHugh. He was helpful and answered many of my questions. Then I never heard from him again after our first phone call, which was also disappointing. I was surprised that he couldn't answer simple questions like "What happens when I enable automatic emails? Which of my previous customers will receive those emails?" It's not his fault -- he should be trained in these sorts of questions by the organization. Now I have things set up correctly and the app is working fine, which I had to figure out on my own. I have found the best way to get help is you have to create a ticket. I really appreciated the support from Leizel Ann. This was the first person who actually got back to me and answered my questions. Thank you Leizel Ann and I hope the rest of your company will follow your example of great customer service. 5 stars for Leizel Ann. The app works fine, I like the fact that the customer can compose the review right in their email directly, rather than clicking to another page. I have the "Reviews widget" set up so all the reviews will show up automatically on my "Reviews" page, most recent reviews showing first. I am using the free plan. If you try this app, I hope you will have better luck than I did with setup and getting support from this company.

We have used Yotpo for nearly 5 years now at the Reinforced Bed company. It has been a valuable investment, generating trust amongst new and existing customers. It is quite an expensive app, but it pays for itself through the extra sales it generates. It also helps creates more traffic to the site through its embedded rich snippets on google's search engine. Plus, it helps us maintain our customer relations in case anything goes wrong.

first of all, without knowing anything about code, i was able to add the Yotpo widgets onto my website and make it look great, which shows how well done it is. An update of my theme created havoc on my website and Josephine immediately came to the rescue and fixed everything for me. Amazing customer service!!!

Most important in the Apps we install is to have great customer service with immediate response and Elven has resolved my issues without a second thought. 6 STARS !

Amazing support staff, they are very quick and effective with their response. i struggled with few codes installation Sheen & Arman were very helpful in solving these issue. i upgraded to the growth plan and i already started liking the offered features.

Wonderful app with great customer service. I was confused about how to input the widget onto my new theme, chatted with Leizel for 15 minutes and it was good to go. Saved me an hour with a programmer and $75, thank you!

We appreciate the technical support we got from Diane, yesterday! With these fixes, we are now enjoying Yotpo and discovering new possibilities that we were not aware of before. Thank you!!! Your help truly stands out since as of lately we have been left hanging by several other app providers. Shout out to Ruszel J. today, for quick support and resolution! 1/8/24

Yotpo is perfect for gathering reviews for our products. The customer service team are quick and helpful too, and, most recently, Leizel Ann D. in Yotpo Growth Support was quick to respond with great advice.

Customer service is so much better than most apps you will add on Shopify. They are attentive and will help you install/implement their product without needing a fancy coder or developer. As a small non-profit, this is huge! I'm a "wear many hats" kind of person, and so trying to add one more thing into my website can make me feel dizzy by end of day. Appreciate their willingness to install. Great product, highly recommend.

This app has been great. I wanted to make a small modification to it for when our product reviews were sent, which at first seemed too difficult. But Jo persisted in trying to understand what it was I was after and was able to help me in the end. Really grateful thankyou Yotpo.

I decided to give Yotpo a try after reading all of the positive reviews. I am new to Shopify and I accidentally deleted a very important set of codes and I reached out to Yotpo via the Chat bubble for help. Josephine was very quick and super helpful. The customer service is amazing and I highly recommend this app because of all of the cool widget it offers. My store looks so much more professional now all thanks to Yotpo.

Eunice and Ronel from the support team were excellent, very helpful. Amazing service! Fully recommend using Yotpo!

Very good app! and the support is very helpful! quick reply my email and help me to fix the problem very Patient which is very important for business.

fantastic service - always helpful and always attentive, really recommend yotpo they are great!!! super happy

Incredible features but the 5 stars comes from their support. After purchase care is top notch, they quickly resolved an issue I was having. When I say quick, it was within a couple hours at best.

I really am so excited about this app. We are a brand new company and establishing trust in our products is HUGE in driving conversions. Trust me- I did this in my last job all manually!! This app is amazing- it compiles everything in one place for your for easy management. We then upgraded our free account and the upgrade IS WHERE THE MOST VALUE IS!!! Seriously. Check us out- www.sisumoi.com. My girl, Caroline HOOKED US UP and gave the BEST customer service. She went above and beyond for me with my lack of technical skills and assisting in installing the code. (She was patient and happy the whole way through). Sending virtual high fives to this one. Give this girl a raise!!!! Thank you Caroline and if y'all are stilllllll considering Yotpo. DO IT and GO BIG from the getgo. One of my fav apps!!! We already increased our conversions!

I really like how Yotpo is easy to use and Yotpo agent Anne had really helped me as well in getting around using the app.

The customer support is amazing. Answers and solutions within 30 min.! The app is performing also well. Automated emails are going out without any problems. And if there is a problem, the support team is always helpful!