Yotpo: Product Reviews App

I was very pleased with the quick and responsive help I received from Elven. My star color reset to white for no apparent reason, and since I wasn't able to save the changes myself (due to some tech issues Yotpo is having), Elven did it from the backend...It took all of 5 mins and my stars were back to a viewable black, and I am very happy!

I have been very pleased with this app for requesting reviews from my customers after they purchased products from my online shop. Recently, I received a couple of reviews that the app showed had been published to my website but they did not appear on my shop. I reached out to Yotpo and received a timely reply from Sheen informing me that they had resolved the issue. I checked my website and both reviews were there. I am very pleased with the support I received.

So far so good. I had some issues with the way stars were showing up and Jo was very helpful getting everything working correctly. I like that I can now request reviews on products that customers have purchased. Excited to see more reviews on my site.

fantastic customer support if you need something resolving they can hop onto your store and fix it. Don my support agent took the time to install some code onto my new theme and adjust some styling elements as per my requests. really impressed, thanks. I've also had the pleasure of agent Manny helping me out who was incredibly helpful.

Needed a couple tweaks to the basic set up of the widget on my site and the team at yotpo helped fix it! thanks guys

Thanks, Doner P, Great Support, helped with everything I would recommend this APP. I like how it does.

excelente servicio de soporte, rapido, preciso.....................................................

I'm very happy with my Yotpo app and the customer service. Daniel P. was very helpful during the chat. He was able to provide links to help me find solutions to the issues on my site. He was very professional and kind.

The support for Yotpo is the best. They are always quick to respond to any enquiry I have. I just received outstanding help from Junalou for an online chat enquiry I had. Junalou was very quick to help me sort out the issue. I am very impressed with his excellent help. Thank you Junalou! I had another question and again had excellent help from Ed. The Yotpo team is the best. Great support for Yotpo today again. Thank you Ronel for your quick help today on online chat. Very impressive customer service! Thank you for helping to resolve my issue today, John B.

The support with Yotop is amazing! I put a support ticket through about where I'd like the review stars to sit on my product pages - and the turnaround was under an hour. Very, very pleased with this App ;-)

Great app and wonderful customer service. Diane was fast and responsive and had my problem solved in a matter of a few hours.

Installed the app but needed help to activate the widget in the way that I wanted, which involved inserting code into my store. I requested help and received an initial response asking for access to my store but since then I have heard nothing and no amends have been made to my store. Poor service, wouldn't recommend.

Very, very good support. Support was very helpful and solve my review carousel issue. In addition, they gave me all the instructions as well. Now I can do it myself. I can highly recommend it.

Love the app, very good response rate and first class customer support if we need any help. Highly recommend using Yotpo

I was impressed with the support provided by Yotpo support. Prompt response and wonderful service. Strongly recommended.

Great customer service! We had an issue with reviews presenting properly on the site and their team was very quick to fix!

Been using the yotpo for a year now and it's great! Mary Ann, from the Yotpo support team, quickly helped us fix things so that it looks great on our new 2.0 theme.

Works fine until it doesn't. Won't send automatic reviews as it suppose to do and you will find out about it a few months after. Happened several times and their support is absolutely the worst. The first time they said "it was a bug and will not happen again" then, happens again!! You'll wait for hours on the chat, then they won't resolve it for days until you ask to speak with a manager. Paid $200 a month for a service that didn't work properly and now finally switching. Every "add on" costs more and it just doesn't worth it. There are new and cheaper solutions now out there, go with them.

The customer service goes beyond assisting their customers! Highly recommend Yotpo for reviews. THANK YOU MARY ANN!

I used this app to collect reviews. As a new business this app helped me to get the process started and it has been working well with my shopify store. Sheen from the customer support team was fantastic and addressed all my questions and issues in a real-time manner. Very impressed.