Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,511
chart
#327
All reviews
Review RSS Feed
Nov. 11, 2020
Works fine until it doesn't. Won't send automatic reviews as it suppose to do and you will find out about it a few months after. Happened several times and their support is absolutely the worst. The first time they said "it was a bug and will not happen again" then, happens again!! You'll wait for hours on the chat, then they won't resolve it for days until you ask to speak with a manager. Paid $200 a month for a service that didn't work properly and now finally switching. Every "add on" costs more and it just doesn't worth it. There are new and cheaper solutions now out there, go with them.
Thank you for taking the time to leave this review. Please know that we absolutely understand your frustration and we apologize for any inconvenience. We have looked into your case and according to our records, the Automatic Review Request setting was turned off manually on your end. A support representative has contacted you in order to try and resolve this matter to your satisfaction. We are very sad to see you go, but should you need any assistance with your transition, please let us know.
Nov. 10, 2020
The customer service goes beyond assisting their customers! Highly recommend Yotpo for reviews. THANK YOU MARY ANN!
Thank you so much for leaving a review! Happy to hear we were able to help you.
Aug. 11, 2022
Fastest service in town! Thank you so much! Happy S. was amazing and to the point...highly recommend this app!
Thank you so much for leaving a review! We're happy to hear Mary Ann was able to help you and we'll definitely pass on your kind words.
Nov. 5, 2020
I used this app to collect reviews. As a new business this app helped me to get the process started and it has been working well with my shopify store. Sheen from the customer support team was fantastic and addressed all my questions and issues in a real-time manner. Very impressed.
Thank you so much for leaving a review! We're happy to hear that you’re already seeing the positive impact of Yotpo on your site.
Jan. 23, 2021
the widget is broken again.........and got no help again ....:( the reviews should be updated by us or if need to be deleted ...we can't even delete on the back end the review what you guys uploaded 3 times by mistake ..... not sure how long I wanna stay with you guys it's very bad......
Thank you for taking the time to leave a review. Firstly we'd like to apologize for any inconvenience. Please know that we completely understand your frustration. Louanne, our support team representative, has already reached and she's doing everything she can to assist you. As far as we can tell she's now working on your imports, but your feedback and satisfaction are extremely important to us so please feel free to reach out to us again if there are any lingering issues.
Nov. 2, 2020
Great app but had problems with new theme, the support chat fixed my issue within 20 minutes of asking with amended personalised coding! Incredible service! Can't recommend enough!
Thank you for taking the time to leave a review. Happy to hear we were able to help get you up and running smoothly!
May 15, 2023
Update 16/05/2023 - SO QUICK TO RESPOND!!! I love these guys!!! Assistance was requested with updating the widget in a new theme and they had it done in no time. Update 23/04/2021 - The team is very quick to help and they go out of their way to note how else they can assist. Highly recommend this app. Great app, works well with their Loyalty and Rewards app. We had a couple of issues setting it up, but the team was very quick to respond and resolve the issues. I love that there's an option to use it for free on a small scale and only pay as orders grow.
Thank you for your review. We're happy to hear you're enjoying using Yotpo.
Oct. 30, 2020
Excellent customer service! App is easy to use and is working perfectly on my site. Glad I added it.
Thank you for leaving a review. We're happy to hear you're up and running smoothly.
Oct. 29, 2020
Stellar features and customer service! Yotpo offers great plans that let us do everything we need! Great features, no limitations in lower plans and one great quality is their customer service! They are super fast in responding and always help us solve our problems. They actually commit to talk to us and help instead of sending automated template messages like other platforms. Definitely recommend!!
Thank you for leaving a review. We're constantly working on improving our product and our customer service and we really value your feedback!
Oct. 28, 2020
We had nothing but problems with Yotpo. Hyper expensive and constant "need to upgrade to get more features" led to constantly increasing our costs with little real reward. Customer service was not that great. We were desperate so we kept going back thinking that we must be doing something wrong since they have great reviews...but it was just not good in the end. At one point our review requests were somehow randomly turned off (though we had not logged into the dashboard ourselves to do it) yet we were still being charged. I only noticed when the reviews stopped coming in for some reason. When I inquired about the recent drastic reduction in reviews being submitted, the rep said "oh, you're not requesting them anymore"...Wait? Huh? I am paying hundreds of dollars to NOT request reviews? Who would do that? So, we paid over $300 for absolutely nothing for a period of time. No offer to refund, no help whatsoever except for "sorry, you paid us but weren't collecting reviews" (why would we ever intended to NOT collect reviews, but pay hundreds to Yotpo still to do so...that should not even be an option.) In addition, after recently changing over to another service provider who's pricing is MUCH better and offers way more user-friendly features and design options, I am sad we didn't leave YotPo sooner. I feel like we wasted so much money. Honestly, one of the worst app experiences we've had on Shopify and overpriced if you are a store that does volume. Lastly, there is no clean uninstall. So after deleting their app, you will still have to deal with the headache of going into your liquid.code and removing all of the crap off. There are way better options out there now. I would not recommend YotPo to a friend if they asked.
We appreciate you taking the time to leave a review. We'd first like to apologize for any inconvenience you have experienced. We have taken your claims very seriously and conducted a thorough investigation and found that the Automatic Review Request was manually turned off by someone on your team in September 2019. We apologize for not alerting you earlier regarding the matter and completely understand your frustration regarding the billing. If you would like us to send review request emails to all the customers from May 2020 to July 2020, please reach out to us and we will do so without any charge. While we are sorry to see you go, should you need any assistance in your transition please let us know. We are constantly working on improving our product and our customer service, and your feedback is instrumental to our ongoing process.
Oct. 27, 2020
Well, it collects reviews and does it solidly. Importantly their support is great--both via chat and email. Super helpful and super responsive. I was under a deadline and they jumped in to get my task done. Thanks team!
Thank you for taking the time to leave a review. We're happy to hear everything worked out in the end and you're enjoying Yotpo.
Oct. 26, 2020
Jo did an amazing job, solved my issue within a couple of minutes! The support was EXTREMELY fast and answered every question amazingly.
Thank you for leaving a review. We're happy to hear you're up and running smoothly now. We'll definitely pass on your kind words to Jo.
Dec. 14, 2021
Eduardo and the other Yotpo support team members have always been very responsive over the years with helping to combine reviews as we change SKU's, and make tweaks when we've updated our theme. Thanks team!
Thank you so much for your review. We're big fans of our support team as well!
Oct. 24, 2020
Works well with a ton of value. With Yotpo we've been able to collect product reviews and add beautiful Instagram shop strips to our ancillary pages. The customer service team is responsive and helpful, too!
Thank you for taking the time to leave a review. We're happy to hear you're enjoying Yotpo and seeing results!
Oct. 23, 2020
Super easy to use and great customer service if you need assistance with installing code, making custom edits, etc
Thank you for your review. Happy to hear we were able to help you!
Oct. 22, 2020
We just installed the reviews widget and the star reviews. We love it so far. Customer service team has been very responsive and great to work with.
Thank you for taking the time to leave a review. We're happy to hear you're up and running smoothly!
Oct. 22, 2020
Easily one of the best review apps available! Customer service is excellent. I reached out to customer service in order to make sure all of my reviews were moved over to my new theme without any issues, and Diane from Yotpo responded within the hour and made the appropriate changes without any issues at all. Highly recommend!
Thank you for such a glowing review! We're thrilled to hear you're loving Yotpo.
Oct. 21, 2020
Great customer service! Mary Ann was super helpful. She helped install the app, trouble shoot issues with a previous app. Did it all super fast as well
Thank you for taking the time to leave a review. We're happy to hear Mary Ann was able to help you!
April 13, 2023
Great customer service! Response promptly and always can fix my issue. Have been using this app for our website over 2 years now and would like to keep it! update: helping by Jeorge Kenneth V on 4/13/2023
Thank you for taking the time to leave a review! We're happy to hear you've been with us for so long and loving the results.
Oct. 20, 2020
Awesome customer support! I couldn't figure out how to do the install correctly, and Anne did a great job of helping us!
Thank you for leaving a review. We're happy to hear you're up and running smoothly!