Yotpo: Product Reviews App

Oct. 18, 2020

Great app allowing moderators comments. Easy to set up and also a great support team behind it. All queries I have had have been answered in a very quick time frame. Highly recommended.

Oct. 16, 2020

This is a great app for reviews .I am a new user and love how easy it is to use . Customer service is exceptional. They respond to your questions very fast. I definitely recommend this app.

Oct. 16, 2020

YotPo is a must have! Look and feel, and the support you receive is amazing. Jo Lorenz help me style the star ratings and widgets perfectly on my pages. Thank YotPo for helping get more and better reviews for my store!

Oct. 15, 2020

Can't tell you how incredibly accomodating and helpful Yotpo has been with the installation process for our store. Their support team is so responsive and so great. I love how Yotpo looks, how customizable it is on the front end and how informative the analytics are on the backend. It's easy to collect reviews and upload old reviews from a CSV file. I'm just mad that we didn't know about Yotpo from the inception of our online store. I highly recommend.

Oct. 15, 2020

Best support! Josephine was really helpful and manage all our expectations. I definitely recommend it.

Oct. 12, 2020

Amazing app and the best support i've had so far! I don't generally write reviews but ive recently migrated from squarespace to shopify and yotpo helped so much with setting up the reviews. I couldn't have done it without the support from Josephine, thank you! Had it active for 24hrs and ive already got amazing reviews coming in from customers, love this app.

Oct. 27, 2022

I just upgraded from the free account to their Prime level. Had a few questions about using some of the new features and decided to use chat to get them squared away. Very impressed with how helpful the agent was - and how quickly and clearly my questions were answered. Thanks YOTPO. UPDATE OCT 2022: I've been with YOTPO now for several years and have been super pleased with them. I needed to make a couple of changes to my subscription and Doner was brilliantly helpful with that! Then after finishing that chat/fix session, I realized I needed more help with a widget issue (started a new Shopify theme today) and this time I got Rhemy, who was a complete wonder. I didn't have to do anything! Rhemy managed it all for me so quickly. Once again, YOTPO has come through in spades :) FURTHER UPDATE: Absolutely everyone at YOTPO has been exceedingly helpful. Just now it was Jeorge. Bless him, he was a trooper to dig through this (hopefully) last tweak I needed for my new theme!

Oct. 10, 2020

I just installed yotpo and they have been so helpful by having amazing customer service! Highly recommend!

Nov. 24, 2020

The customer service is amazing! Fast replies, prompt and extremely helpful! Highly recommended this app.

Oct. 8, 2020

I use this app to collect reviews.I was having trouble setting it up and adding widgets to my site but the Yotpo team's support services are great! Anne and Mary Ann did may set up for me completely. I've had some apps that totally refuse just because I'm on their free plan but not Yotpo. Will definitely be a loyal paying customer as the business grows. Thank you so much Yotpo!

Oct. 6, 2020

great app, and amazing customer support.. they helped me out thought their online chat in 5 minutes. I can highly recommend it

Oct. 5, 2020

This app was really confusing to set up and I didn't receive any help from the company after reaching out several times. You would think that they would respond quickly to a potential customer, especially because it seems like a big, reputable company. I had to pretend I was a huge customer with 1000's of orders per month, then they got back to me right away. That was really disappointing that I had to lie to get a reply. Particularly, Jamie Conway never got back to me -- but then replied right away when I said I was a big customer. I wish you would give everyone the same treatment Jamie. Or if there's no support for small customers, just plainly say it. Then I spoke with Dan McHugh. He was helpful and answered many of my questions. Then I never heard from him again after our first phone call, which was also disappointing. I was surprised that he couldn't answer simple questions like "What happens when I enable automatic emails? Which of my previous customers will receive those emails?" It's not his fault -- he should be trained in these sorts of questions by the organization. Now I have things set up correctly and the app is working fine, which I had to figure out on my own. I have found the best way to get help is you have to create a ticket. I really appreciated the support from Leizel Ann. This was the first person who actually got back to me and answered my questions. Thank you Leizel Ann and I hope the rest of your company will follow your example of great customer service. 5 stars for Leizel Ann. The app works fine, I like the fact that the customer can compose the review right in their email directly, rather than clicking to another page. I have the "Reviews widget" set up so all the reviews will show up automatically on my "Reviews" page, most recent reviews showing first. I am using the free plan. If you try this app, I hope you will have better luck than I did with setup and getting support from this company.

Oct. 5, 2020

We have used Yotpo for nearly 5 years now at the Reinforced Bed company. It has been a valuable investment, generating trust amongst new and existing customers. It is quite an expensive app, but it pays for itself through the extra sales it generates. It also helps creates more traffic to the site through its embedded rich snippets on google's search engine. Plus, it helps us maintain our customer relations in case anything goes wrong.

Oct. 4, 2020

first of all, without knowing anything about code, i was able to add the Yotpo widgets onto my website and make it look great, which shows how well done it is. An update of my theme created havoc on my website and Josephine immediately came to the rescue and fixed everything for me. Amazing customer service!!!

Oct. 3, 2020

Most important in the Apps we install is to have great customer service with immediate response and Elven has resolved my issues without a second thought. 6 STARS !

Oct. 2, 2020

Amazing support staff, they are very quick and effective with their response. i struggled with few codes installation Sheen & Arman were very helpful in solving these issue. i upgraded to the growth plan and i already started liking the offered features.

Oct. 1, 2020

Wonderful app with great customer service. I was confused about how to input the widget onto my new theme, chatted with Leizel for 15 minutes and it was good to go. Saved me an hour with a programmer and $75, thank you!

Jan. 8, 2024

We appreciate the technical support we got from Diane, yesterday! With these fixes, we are now enjoying Yotpo and discovering new possibilities that we were not aware of before. Thank you!!! Your help truly stands out since as of lately we have been left hanging by several other app providers. Shout out to Ruszel J. today, for quick support and resolution! 1/8/24

Oct. 1, 2020

Yotpo is perfect for gathering reviews for our products. The customer service team are quick and helpful too, and, most recently, Leizel Ann D. in Yotpo Growth Support was quick to respond with great advice.

Sept. 30, 2020

Customer service is so much better than most apps you will add on Shopify. They are attentive and will help you install/implement their product without needing a fancy coder or developer. As a small non-profit, this is huge! I'm a "wear many hats" kind of person, and so trying to add one more thing into my website can make me feel dizzy by end of day. Appreciate their willingness to install. Great product, highly recommend.