All reviews

Rating Breakdown

  • 5
    91% (6,424 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 28, 2021

James & Eunice from Yotpo has been tremendously helpful. Quick responses and was knowledgeable in providing the required support.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2021

Sheen from Yotpo is amazing and very well versed. Amazing customer support and great and fast resolution. Very professional

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2021

amazing support! will be using this app for years to come! they do a great job answering all questions and are very hands on with their customers!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2021

Great app and great support. Would definitely recommend this to anyone looking for a great review app.

Store

Gas One

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2021

Don has been really helpful in supporting our queries via the online chat. Kind and helpful service, answered all questions quickly and efficiently

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2021

Ronel helped me with an account duplicated issue I had, he jumped on to the issue straight away and sorted it out for me over live chat. Great service, very happy with the service!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2021

Yotpo Eunice gave me superb and professional help, really appreciate his or her patience and kindness. This is a company I would love to recommend and work with.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2021

Great customer service by Rilu Jane. so helpful and patient with everything i was needing to do in changing over my apps. Thank you

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2021

Great customer service by Rilu Jane. Everything went smoothly. Very co-operative and patient. Thanks

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2021

Great customer service! I had a few issues with this app and I was assisted right away with the best customer service Thank you mark for all your help!! Elan

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2021

As a marketer, I can't say how great this app is! Great features, great customer service! Highly recommend!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 23, 2021

I had trouble adding the reviews widget to my homepage and trouble with creating a reviews landing page. Gimbert helped me out via chat and he was a tremendous help. He went above and beyond and I truly appreciate his help!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2021

This app checked all my boxes and was extremely simple to set up. Customer service was fantastic; quick and detailed responses.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2021

We recently updated our Shopify theme and I was having a hard time figuring out if the Yotpo app was operating correctly. I chatted briefly with Sheen and got the help I needed. So, in addition to providing a swell way to collect reviews, they back up the app with swell customer service. Awesome. Thank you! Once we finalized our theme update, I noticed our product reviews were not showing up on our product pages. I contacted support and Orly helped get things sorted out. I couldn't ask for better customer service. Thank you!!

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2021

Ive used Yotpo many times, in many stores, to help customers see the value in my products and customer service -- IT WORKS. Super powerful. AND -- Yotpo has great customer service also (and thanks Orly for helping me out twice with questions -- solved fast and easy).

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2021

Manny is of great help! He helped me install the app on a third party page builder in just a few minutes. Very efficient, skilled and patient! Highly recommend! Donald is also very helpful and professional. He helped me fix formatting problems on a 3rd party page builder.

Using app

About 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 11, 2021

There was a glitch in their system and my customers weren't getting their reviews. The employees were attentive and helped me work through the issue and manually sent the reviews to those who hadn't received review emails. But would be sure to keep an eye on emails to ensure it doesn't occur to your shop. I had another incident with the site - it stopped sending reviews altogether. It seems to be really unreliable.

Using app

Over 2 years

Total reviews

1

Average rating

1.0

5 / 5 Share

July 22, 2021

Sheen was amazing, i don't fully understand computers and systems and Sheen made it very easy to help me understand what the problem was and how to find a solution.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2021

Quick to respond to questions via their chat support. Looking forward to using Yotpo as I continue to grow.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 22, 2021

Crazy fast, polite, and helpful customer service. Our store is only just starting and we are only using the review widget so far but I am very please from what I see!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0