Yotpo: Product Reviews App

Sept. 4, 2020

These guys are amazing! Always willing to help! They help me installed code more than once, and have the patience to understand my concern. Super recommend their app!

Sept. 3, 2020

I signed up for the Growth Plan as we are a Small Business and it's been amazing so far. The Customer Service is amazing! Diane helped me solve all my concerns and they were a lot haha. She was extremely nice and helpful. Worth every penny!

Sept. 3, 2020

Overall a fantastic experience. I was a little apprehensive at first regarding the charges and how they can scale quite high but YotPo is very professional in what they do and takes care to ensure that the review app works perfectly through your site. In my opinion, a very good app to use especially if you don't have a trained developer on hand, as the YotPo team can help with a number of things. Mary Ann from support was especially helpful.

Sept. 1, 2020

Yotpo's customer service is excellent. I am no coder but I have had a few problems which needed coding and they fixed them without hassle. I appreciate their efforts in keeping my shop up and running smoothly.

Sept. 1, 2020

We have installed the Yotpo App and we love it. Leizel Ann was awesome in helping set it up to tailor to our needs. Now our great customer reviews are pouring in. Thanks Yotpo and Leizel Ann for a great product and a great job.

Sept. 1, 2020

Good app, excellent customer service. Leizel from the team help me on each step and the app works now perfectly.

Sept. 1, 2020

Great customer support and attention to detail from their team. The jump between the free plan and paid plan is pretty huge, so that might be an issue for us, but a great product.

Aug. 29, 2020

This app provides everything I need for reviews. When I have a question they are super fast to respond and resolve the issue right away. Will always have this app on my site. Very happy thanks!

Aug. 28, 2020

Yotpo is like having another employee who takes care of everything. I simply cannot do everything and collecting reviews is so important. This automated my business and freed up many hours each day for me. Worth the money. The support is unparalleled.

Aug. 27, 2020

Great app, correct and swift support. Time will show the effect this app will have on our business..

Aug. 27, 2020

Their pricing is hard to understand. From the app store it looks like it is $19 for more than 50 orders a month. It actually starts at $19 for 50 orders and goes up from there. At 100 orders a month it is $50. When I was installing I tried to contact their customer support several times, and it took 2 days to get an email back. Having compared several apps now, this app does not seem worth the money especially considering you cannot get a hold of customer support easily.

Aug. 26, 2020

Josephine E. was amazing in helping to get our widget and SEO pages working within hours of the request for help. Great app and service that really improves conversions - thank you!

Aug. 25, 2020

The customer support is very helpful and friendly. ;) Mary Ann solved the problem within just a couple minutes.

Nov. 10, 2021

Great support team had a very good experience, sorting out transferring our reviews to a new website. I recently need some more help and the customer service is amazing. Once again top-notch customer service.

June 24, 2021

Great app! Satisfied so far, when I have problems Yotpo support (Anne) Helped me every step of the way to finally solve the problem within just a week! 2nd Review (17th May 2021) Had an issue with my shopify theme not showing the customer reviews after changing themes couple months back. After asking Shopify Support Agent ( Ed ), The problem was fixed really quickly and even went above my expectations with additional features! Thank you very much Ed for your prompt and great service! 3rd Customer service experience. Don was very helpful with my questions, helped me figure out the problem and fix it within 5 mins, thank you!

Aug. 23, 2020

Wonderful App! Exceeded my expectations and the communication was excellent. Caroline was very accommodating to address questions and went above and beyond to assist with my setup. Highly recommended.

Aug. 23, 2020

Yotpo's customer service is incredible. I recently switched my eCommerce store from Magento to Shopify and the Yotpo customer support team helped make sure it was an easy process to port over the existing review lists.

Aug. 20, 2020

I have not used this app on my site as of yet but must give this company 5 stars for the service I have received so far on installation. Thank You, Diane

Aug. 20, 2020

I just install the app so I can't tell you how it works yet but I had problems with the installation. I reach out the support service and they are amazing! Quick, efficient and very kind. I recommend them!

Aug. 19, 2020

There are a lot of apps for reviews on this marketplace, and I mostly just selected Yotpo because they had a free plan. I'm glad I did, though, particularly because their support has been so good. Leizel has helped me with several issues, and she's always given prompt, clear and helpful responses (even though I'm not paying them a dime). Based on my experience so far, I'm definitely planning to stick with Yotpo as my business grows and it makes sense to upgrade to their paid plans.